Analyzing 8,565,5028.6M ReviewsFor 24,29024.3K Experts

Experts Reviews · Company report
IC Kitchen & Bath logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%92+54Reliability 26%90+23.5Value 15%89+13.5Craft & service penalty95−0.5Experts Score= 91Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

IC Kitchen & Bath

Philadelphia, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 30 countertop installers · 4.9★ from 66 Google reviews

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Report card

Percentile vs other countertop installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.IC Kitchen & Bath is better than 92% of countertop installers.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.IC Kitchen & Bath is better than 90% of countertop installers.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.IC Kitchen & Bath is better than 95% of countertop installers.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.IC Kitchen & Bath is better than 89% of countertop installers.A
89
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.IC Kitchen & Bath is better than 100% of countertop installers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.IC Kitchen & Bath is better than —% of countertop installers.–
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Reviews for your job

Customers hired IC Kitchen & Bath for 8 kinds of job.

IC Kitchen & Bath for kitchen countertop installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Kitchen countertop installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Kitchen countertop installation”

Terry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I’m so happy I trusted my gut and decided to work with ICKB on our project. Cindy was so welcoming and friendly that I immediately felt at ease. Installing new countertops without damaging existing cabinets and the backsplash can be tricky, but the stone team did an excellent job. Once the countertops were…

Reasonable priceKitchen countertop installation
LeeanieLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The kitchen used to feel outdated no matter how much we cleaned or decorated it. After the remodel, the whole downstairs feels refreshed. I appreciated that they listened carefully when we mentioned needing easier access storage for my parents who visit often and cook with us regularly.

Great priceKitchen countertop installation
Ami2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Cindy and John were fantastic to work with. Cindy has an eye for detail, and really helped me with selecting materials that would work well together. John and his crew were amazing, they were skilled and professional and flexible with the days they came to work in the house. Communication was great. My favorite…

Customer photo from Ami's reviewCustomer photo from Ami's review
Reasonable priceKitchen countertop installationInstall flooringRepair water fixtures
Tim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We have been thrilled with the experience of working with Cindy and Matt at IC Kitchen and Bath. We impressed with the work they had done for our neighbor, and engaged ICKB to completely re-do our bathroom. On the strength of their performance, we then brought them back to do a very extensive redesign of our…

Customer photo from Tim's review
Reasonable priceKitchen countertop installationInstall flooringHome renovations
Robert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Cindy, John and the entire team were amazing. We used them for a full kitchen and living room renovation. From the design to the finishing touches they worked with us on our vision and walked us through the process. We trusted them on many different aspects of the design and layout and the finished result exceeded…

Reasonable priceKitchen countertop installationInstall flooringHome renovations
Kathryn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

IC Kitchen and bath remodeled our kitchen this past summer, July-August 2023. It was a big job that involved a total gut of our kitchen and taking down an interior wall. This is a team of true professionals - communicative, organized, detail oriented, and kind! Cindy is a great listener and was patient as we worked…

RemodelingInstall flooringPlumbing fixture installation+ Responsiveness+ Punctuality+ Quality
Karissa9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Cindy is SPECTACULAR to work with from start to finish. We worked with her to completely overhaul our kitchen and dining room. She listened to what we wanted and kept details in mind. She will make sure you get exactly what you want. Matt and Beth were our main contractors and both of them were amazing! Seriously…

Customer photo from Karissa's reviewCustomer photo from Karissa's reviewCustomer photo from Karissa's reviewCustomer photo from Karissa's review
Granite countertop installationRemodelingDrywall installation+ Responsiveness+ Punctuality+ Quality
Rudi6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Cindy of IC Kitchen & Bath is very knowledgeable of her product line. Cindy came to the house with the contractor to measure and discuss the layout of the new kitchen and then provided the design. IC Kitchen & Bath provided and installed the new quartz countertops and provided to the contractor the kitchen…

Custom kitchen cabinet constructionRemodelingKitchen cabinet design+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 83%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Kitchen countertop installation8—
Kitchen design7—
Install flooring5—
Remodeling5—
Kitchen remodeling4—
Kitchen cabinet installation4—
Plumbing fixture installation3—
Repair water fixtures2—

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