Analyzing 6,654,9576.7M ReviewsFor 18,63618.6K Experts
Google reviewers rate ICON Collision Services 4.8 out of 5 based on 1,121 reviews. Customers frequently praise the quality of body repairs, fair pricing, and consistent communication regarding repair timelines. Staff are often noted for being professional and helpful in navigating insurance claims. However, a pattern of criticism exists regarding vehicles being held for extended periods, missing parts upon delivery, and paint defects, with some complaints alleging inflated estimates or refusal to reassemble vehicles.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
1,121 Google reviews we collected
Phrases our text analysis found in 856 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 856 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“ICON Collision did an excellent job restoring my Toyota 4Runner after a rear end accident.”
“…I will not pay more than $500 because that is my deductibles I had a terrible experience with this collision center.…”
“I was well pleased with the service I received from the Icon team , especially Joe the Manager and Earlene, the Receptionist, professional and ethical.”
“THIS IS ABOUT UNPROFESSIONAL, INEFFICIENCY AND POOR TELEPHONE SKILLS!”
“I would recommend Icon to anyone who wants perfection, honesty and great communication through the process!”
“5, and Icon did not respond to the 72 hours requirement.”
“I certainly would recommend them and use them again but obviously hope I never need to!”
“Do use Icon I wouldn’t recommend this place to a dog.”
“Jace was fast to respond and they are reasonably priced.”
“It took weeks for them to look at the car and give us an estimated.”
“Once we spoke directly, he listened to my concerns, took them seriously, and worked with me to reach a fair and satisfactory resolution.”
“Icon is a rip off.”
“From the moment I arrived after my automobile accident, the entire process was seamless, professional, and genuinely caring.”
“It’s definitely fraud since they didn’t do any repairs on my vehicle.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired ICON Collision Services for 8 kinds of job. Pick one to see what they paid and said.
I was well pleased with the service I received from the Icon team , especially Joe the Manager and Earlene, the Receptionist, professional and ethical.
A+ service and quality of job completed! Jeff was my advisor and he was excellent. Fair pricing and excellent attention to detail! Thank you!
Icon did a beautiful job repairing my van! It is perfect! The service was beyond excellent. I would recommend Icon to anyone who wants perfection, honesty and great communication through the process!
ICON Collision did an excellent job restoring my Toyota 4Runner after a rear end accident. My vehicle was only three months old when it happened, so the damage was very stressful. I’m thrilled with the results. It looks like it did before the accident! A special thank you to Jace Hansen, who handled my repair. He…
Icon did a fabulous job of repairing my car! Joe made sure everything was correct! I appreciate the Icon team!
We have used ICON on multiple occasions and we always receive great Service. Britt Cavins is very engaged and accommodating. Tim Russell and his organization always go the extra mile!
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 259 | — |
| Painting | 177 | — |
| Electrical | 26 | — |
| Tires | 17 | — |
| Steering & suspension repair | 15 | — |
| Auto engine diagnostic | 14 | — |
| Exhaust | 9 | — |
| Brakes | 3 | — |
4.8 ★★★★★ 1,121 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I was well pleased with the service I received from the Icon team , especially Joe the Manager and Earlene, the Receptionist, professional and ethical.
A+ service and quality of job completed! Jeff was my advisor and he was excellent. Fair pricing and excellent attention to detail! Thank you!
Jeff was very helpful and made the experience so easy!
Keep my car for five months I went over one time when they said my car was ready. Half of the parts were missing on it. I sent my sister-in-law over to pick it up when they set the car was ready a second time. More parts were still missing. And the tire was split. because they told me they went through a car wash and got a scrape on it. And then they wanted me to pay more than what my insurance deductible was And the owner there said, go ahead and pay it at a pocket because I’m sure the insurance company will reimburse you, and I told him that this is not my first rodeo and if you can’t get it off the insurance company, I know I can’t And then they hit me with a diagnostic fee And I told him, I will not pay more than $500 because that is my deductibles I had a terrible experience with this collision center. I would not take a vehicle here. Most definitely not. It is the soriest body shop experience. of all times
Icon did a beautiful job repairing my van! It is perfect! The service was beyond excellent. I would recommend Icon to anyone who wants perfection, honesty and great communication through the process!
ICON Collision did an excellent job restoring my Toyota 4Runner after a rear end accident. My vehicle was only three months old when it happened, so the damage was very stressful. I’m thrilled with the results. It looks like it did before the accident! A special thank you to Jace Hansen, who handled my repair. He was polite, attentive, and easy to talk to. The receptionist was also very kind and welcoming, which I really appreciated. Thank you to Jace and the entire team for their hard work and attention to detail. It feels great to have my 4Runner back looking this good. Highly recommend!
Icon did a fabulous job of repairing my car! Joe made sure everything was correct! I appreciate the Icon team!
We have used ICON on multiple occasions and we always receive great Service. Britt Cavins is very engaged and accommodating. Tim Russell and his organization always go the extra mile!
Great customer service!
During COVD I had my Toyota RA4 painted. Toyota paid for the paint job as a recall. Since that time the paint is peeling off; the clear coat is coming off; and the inside door painting has peeled off where the painter cleaned the paint before painting. The staff said it was Toyota’s fault and attempted to get more money from Toyota. That didn’t work and wanted me to pay for the new paint job. Thus; I’m very displeased with their quality of work and professional ethics. Dr. Mark Bowman
Analyzing 6,654,9576.7M ReviewsFor 18,63618.6K Experts
