Analyzing 6,631,0606.6M ReviewsFor 18,52118.5K Experts

Experts Reviews · Company report
ICON Collision Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%44+3.1Craft & service penalty98−0.2Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

ICON Collision Services

Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #51Position by Experts Score among all companies we track in this category. of 73 auto body shops · 4.8★ from 1,121 Google reviews

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Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ICON Collision Services is better than 86% of auto body shops.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ICON Collision Services is better than 78% of auto body shops.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ICON Collision Services is better than 98% of auto body shops.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ICON Collision Services is better than 100% of auto body shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ICON Collision Services is better than 100% of auto body shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ICON Collision Services is better than 44% of auto body shops.C
44

Reviews for your job

Customers hired ICON Collision Services for 8 kinds of job.

ICON Collision Services for auto engine diagnostic

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine diagnostic”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 18
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Auto engine diagnostic”

DebraLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Shiny Like Glass Again—Why I Trust ICON Collision Services!!!! If you’re looking for top-quality bodywork that makes your car look brand new, like it just rolled off the showroom floor, ICON Collision Services is where you need to go. After a recent auto accident, I took my Lexus to ICON Collision Services…

PaintingAuto engine diagnostic
Grace5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I was amazed how well they know the anatomy of many makes of cars.

Auto engine diagnosticBody & Trim
Cameron1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I can’t recommend ICON Collision highly enough. My vehicle was involved in a non-fault accident while it was parked outside my home, resulting in well over $15,000 worth of damage. From the beginning, the team at ICON made what could have been an extremely stressful situation incredibly easy to navigate. They…

Great priceExhaustTiresSteering & suspension repair
KevanLocal Guide · 133 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

These people are the best of the best. Their work is top notch and the people there are so friendly and great to work with. 5 stars all day. Special thanks to Joe he made the whole experience great from start to finish. Can not recommend enough!

Great priceExhaustSteering & suspension repairPainting
Jill5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Truly the best customer service! Love how I was assigned my personal agent to guide me via text through the process. Joe was great!!

PaintingElectricalAuto engine diagnostic
Pam3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Joe and the staff at Icon were very helpful, professional, responded in a timely manner and answered all of my questions. Icon is the best!

Auto engine diagnosticService not listed
Robert3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My 2022 F150 Raptors front end was severely damaged in a collision. I immediately figured it was never going to be the same. The folks at Icon made sure every part was OEM and brand new from the Ford factory. During the process Jeffrey kept me informed of the progress at least once every week. The communication was…

Body & TrimElectricalAuto engine diagnostic
Stefany1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jeffry the advisor is excellent. He was always willing to help us and solve all the doubts.

Body & TrimAuto engine diagnosticPainting
Spencer2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Awesome

Body & TrimElectricalAuto engine diagnostic
BeverleyLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

My Mercedes Benz S 560 was involved in an accident in Memphis and there was no place to take my car to be repaired due to so many accidents in Memphis at the time. However, somehow Jeff made a space for me on the lot! I live in Florida and did not want to leave my car on a tow lot! The work done to restore my car…

Air & cabin filter replacementBody & TrimBrakes
Saundra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mr. Jeff Morris was my service advisor and his customer service was excellent. He took the time to explain why there were delays, ,(i.e. shipping & supply issues). Also if the service advisor noticed an issue after an original estimate had been given, he was prompt in notifying me and informing me. I would also…

Body & TrimElectricalAuto engine diagnostic
Sonya1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have to say ICon is a great place to get your car worked on they do a great job n staff is easy to work with friendly and efficient.

Body & TrimElectricalAuto engine diagnostic
Bob2 years ago★★★★

Rating only, no written review.

Air & cabin filter replacementBody & TrimAuto engine diagnostic
Quadplex2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Body & TrimAir conditioningElectrical

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 49%Reasonable 41%Overpriced 0%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Body & Trim259—
Painting177—
Electrical26—
Tires17—
Steering & suspension repair15—
Auto engine diagnostic14—
Exhaust9—
Brakes3—

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