How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%44+3.1Craft & service penalty98−0.2Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCOREICON Collision Services
Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #51Position by Experts Score among all companies we track in this category. of 73 auto body shops · 4.8★ from 1,121 Google reviews
Report card
Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired ICON Collision Services for 8 kinds of job.
ICON Collision Services for body & trim
Clear ✕All 259 Google reviews tagged “Body & Trim” · showing 20
Icon did a beautiful job repairing my van! It is perfect! The service was beyond excellent. I would recommend Icon to anyone who wants perfection, honesty and great communication through the process!
ICON Collision did an excellent job restoring my Toyota 4Runner after a rear end accident. My vehicle was only three months old when it happened, so the damage was very stressful. I’m thrilled with the results. It looks like it did before the accident! A special thank you to Jace Hansen, who handled my repair. He…
Icon did a fabulous job of repairing my car! Joe made sure everything was correct! I appreciate the Icon team!
We have used ICON on multiple occasions and we always receive great Service. Britt Cavins is very engaged and accommodating. Tim Russell and his organization always go the extra mile!
ICON did a great job on the repair of my vehicle and managed the entire process with great communication at each stage !
Icon was absolutely great! Kept me informed and handled everything with the insurance company. I am very happy with everything you guys did. Thanks Joe for everything!
Exceptional service from start to finish! My vehicle's repair ended up being a two-month process due to a backordered part with no initial ETA. However, the communication was incredible. I received weekly updates regarding the status and projected timeline of the repairs. My service advisor, Joe, was absolute…
Can't say enough about Brit and the team at ICON. He even met me on a Saturday so I could retrieve my wallet from the car I had dropped off the day before. Great customer service as well as body work.
Great service, work, and customer service!!!!! Thank you!!
Great experience! Jace was fast to respond and they are reasonably priced. I really appreciated that they didn’t try to overcharge me or add unnecessary work!
They do good work and are very helpful.
I had my vehicle repaired at Icon Repair, and the quality of the work was exceptional. The repair itself was completed to a very high standard, and I am extremely pleased with the finished result. There were some challenges during the process, particularly around insurance coverage and the amount the insurance…
Mr. Britt and his staff are God sent! My husband and I took our vehicle in for some body repair. Mr. Britt met us at the door, offered us sodas and jumped right on the issue. We are extremely impressed with the quality of the body work on our vehicle. The repairs were done professionally. The attention to detail…
ICON Collision Services is a great place to have your car repaired if you have damage. The CEO is very personable and works with the customer and his team to provide the best service. My customer service person, Jace, was great to work with in answering all questions and provided updates. They repaired my car in the committed timeframe.
I was amazed how well they know the anatomy of many makes of cars.
Jeff and the ICON team were a pleasure to work with. Two things you want from a repair facility is communication and a finished product. ICON delivered both!
I can’t recommend ICON Collision highly enough. My vehicle was involved in a non-fault accident while it was parked outside my home, resulting in well over $15,000 worth of damage. From the beginning, the team at ICON made what could have been an extremely stressful situation incredibly easy to navigate. They…
Amazing service and communication by Mr Jeff and his team for the entire process I couldn’t have asked for anyone better to have fixed my car! Highly recommend !!!
Jeff provided exceptional service while facilitating my repairs from start to finish. He and his team were referred for their impeccable work, and I was very pleased with the high level of customer service and quality of the work.
Phenomenal service! Car (Lexus RX350) looks brand new. Jeff was great. They worked with my insurance very well. Extremely happy with the outcome and total experience. They earned a customer for life and will definitely recommend their services.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 259 | — |
| Painting | 177 | — |
| Electrical | 26 | — |
| Tires | 17 | — |
| Steering & suspension repair | 15 | — |
| Auto engine diagnostic | 14 | — |
| Exhaust | 9 | — |
| Brakes | 3 | — |
