How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%44+3.1Craft & service penalty98−0.2Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCOREICON Collision Services
Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #51Position by Experts Score among all companies we track in this category. of 73 auto body shops · 4.8★ from 1,121 Google reviews
Report card
Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired ICON Collision Services for 8 kinds of job.
ICON Collision Services for body & trim
Clear ✕All 259 Google reviews tagged “Body & Trim” · showing 80
Icon did a beautiful job repairing my van! It is perfect! The service was beyond excellent. I would recommend Icon to anyone who wants perfection, honesty and great communication through the process!
ICON Collision did an excellent job restoring my Toyota 4Runner after a rear end accident. My vehicle was only three months old when it happened, so the damage was very stressful. I’m thrilled with the results. It looks like it did before the accident! A special thank you to Jace Hansen, who handled my repair. He…
Icon did a fabulous job of repairing my car! Joe made sure everything was correct! I appreciate the Icon team!
We have used ICON on multiple occasions and we always receive great Service. Britt Cavins is very engaged and accommodating. Tim Russell and his organization always go the extra mile!
ICON did a great job on the repair of my vehicle and managed the entire process with great communication at each stage !
Icon was absolutely great! Kept me informed and handled everything with the insurance company. I am very happy with everything you guys did. Thanks Joe for everything!
Exceptional service from start to finish! My vehicle's repair ended up being a two-month process due to a backordered part with no initial ETA. However, the communication was incredible. I received weekly updates regarding the status and projected timeline of the repairs. My service advisor, Joe, was absolute…
Can't say enough about Brit and the team at ICON. He even met me on a Saturday so I could retrieve my wallet from the car I had dropped off the day before. Great customer service as well as body work.
Great service, work, and customer service!!!!! Thank you!!
Great experience! Jace was fast to respond and they are reasonably priced. I really appreciated that they didn’t try to overcharge me or add unnecessary work!
They do good work and are very helpful.
I had my vehicle repaired at Icon Repair, and the quality of the work was exceptional. The repair itself was completed to a very high standard, and I am extremely pleased with the finished result. There were some challenges during the process, particularly around insurance coverage and the amount the insurance…
Mr. Britt and his staff are God sent! My husband and I took our vehicle in for some body repair. Mr. Britt met us at the door, offered us sodas and jumped right on the issue. We are extremely impressed with the quality of the body work on our vehicle. The repairs were done professionally. The attention to detail…
ICON Collision Services is a great place to have your car repaired if you have damage. The CEO is very personable and works with the customer and his team to provide the best service. My customer service person, Jace, was great to work with in answering all questions and provided updates. They repaired my car in the committed timeframe.
I was amazed how well they know the anatomy of many makes of cars.
Jeff and the ICON team were a pleasure to work with. Two things you want from a repair facility is communication and a finished product. ICON delivered both!
I can’t recommend ICON Collision highly enough. My vehicle was involved in a non-fault accident while it was parked outside my home, resulting in well over $15,000 worth of damage. From the beginning, the team at ICON made what could have been an extremely stressful situation incredibly easy to navigate. They…
Amazing service and communication by Mr Jeff and his team for the entire process I couldn’t have asked for anyone better to have fixed my car! Highly recommend !!!
Jeff provided exceptional service while facilitating my repairs from start to finish. He and his team were referred for their impeccable work, and I was very pleased with the high level of customer service and quality of the work.
Phenomenal service! Car (Lexus RX350) looks brand new. Jeff was great. They worked with my insurance very well. Extremely happy with the outcome and total experience. They earned a customer for life and will definitely recommend their services.
Unfortunately, my second visit to ICON in 9 months! Fortunately, I had Britt and Joe each time and they made the process seamless. Weekly updates on progress and vehicle looked factory new when I picked it up. I highly recommend!
I worked with Joe Copen and met Britt Cavins. Super customer friendly. Tenacious with the insurance company. Lexus Memphis says this is the only place for Lexus collision repair and I agree. Happy customer.
If you have or need body repairs to your vehicle - go see Britt at Icon. The whole team went above and beyond - completely exceeded my expectations. Great work, fair prices, on time and they made it easy - communicated every step. A+ all the way.
I was extremely pleased with Icon and highly recommend them to anyone needing car repair work! The work was done beautifully and quickly, but more importantly, they were an important voice of communication with the insurance company of the person who hit me negotiating on my behalf. 5 stars in every aspect!
What a great experience! When you have a car accident, it can be stressful and confusing. Joe at Ikon collision, was great in explaining the whole process and kept me informed every step of the way. What a great team at Ikon!!
Icon Collision is fantastic. We have used them twice for bodywork on our vehicles and have had great experiences both times. Everyone there is extremely professional and they keep in close contact with you throughout the repairs. They worked well with our insurance company and made it seamless on our end. I highly recommend Jeff. He is top-notch!
Joe and Tim did a fantastic job with the work done to my car! The communication and service was excellent!
I highly commend Icon for their professionalism and prompt service. However, I would like to express my sincere gratitude to my representative, Jeff, for his exceptional communication and support throughout the process. Jeff’s unwavering attention to detail and genuine care demonstrated a remarkable commitment to…
I had a great experience with ICON Collision. Jeff kept me updated every step of the way throughout the repair process. He took the time to explain the differences between the insurance estimate and the actual repair costs and worked through the supplemental approval process to ensure my vehicle was repaired…
Icon Collision center is super amazing. They provide a shining silver lining after a bad experience of a car collision. Jeff was our handler and he's such a terrific guy. Communication was timely and detailed, he answered all questions and provided honest reassurance. I would 1000% recommend him and Icon as a whole.
My car was side swiped on I 75 in ATL. The car that did it didn’t stop. When I got back home to Memphis my brother-in-law suggested I take it to ICON. He gave it a good recommendation and told me to ask for Joe. My experience was great! As Joe told me when I left it, “ It will look brand new when you get it back”.…
Tim, Joe and Brit are one in a million. The absolute best customer service I have ever experienced in my life. Will definitely be sending friends and family their way.
Everyone was very friendly and accommodating. Ms Erlene greets you with a warm smile and hello. Jeff was very professional and kept me informed on the progress of my vehicle. Very good experience.
Joe at Icon Collision did an outstanding job with my car after a truck ran over the front end of my car. He would give me daily updates to let me know what the status was throughout the process. I would definitely use Icon Collision if anything were happened to my car again.
Another amazing experience at ICON Collision. Jeff and Britt went above and beyond to repair my wife's car back to pristine condition. Mrs. Earline, the receptionist, is an amazing person whose kindness and professionalism knows no bounds. This is an awesome team at ICON Collision, and they can address any of your car repair needs!
Staff was courteous and professional. Mr. B. Cavins provided clear repair alternatives so I could choose the best option for my situation. The repair work was completed promptly and at an affordable cost.
Great service!! Like it never happened!!
Outstanding work and customer service! Highly recommend!
Great service kept me updated through the entire process
Joe was a really good communicator. This is our third time using Icon and we wouldn’t go anywhere else.
Joe and all the staff are so friendly and welcoming! Service and workmanship are excellent
This was my first time in 50yrs that I have needed a Collison Center. ICON Collison Service went above and beyond repairing my vehicle after the car wreck. Joe my advisor always kept me up to date and informed me every step of the way. MS. Evelyn at the front desk was always pleasant and helpful. Britt was with me…
They are very nice from the receptionist sitting in the front to the technicians. Jeff was amazing. I had fast and friendly service! 10 out of 10!!
Everyone at ICon was very professional and friendly. They kept me in the loop at all times. Thank you so much for taking good care of me and my car.
Jeff was so helpful through the whole process and he fought my insurance company the whole step of the way and made sure I didn't have to pay that much out of pocket. My car is my baby and he went over and beyond to make sure it came back better than before
Jeff was very enthusiastic and helped me a lot with his service! Hands down 11/10 experience! Will definitely be going back to him
Great experience with Jeff, the insurance claims representative here. He was professional, kept me updated throughout the process, and made dealing with the insurance company easy. Really appreciate the help and smooth service!
Thanks to Britt, Jeff & Roger for all their help at Icon repairing my car. My advisor was very knowledgeable, professional and friendly. He had one of their mechanics, Roger, to explain how they would repair my car and he even told me about another problem I had not related to my repair job so the dealer could…
Very friendly and courteous
Icon was recommended by Audi Memphis. They were fantastic! Communication was excellent during the process. Car looks brand new! They even detailed the inside. I honestly thought I was in the wrong car. Thank you Icon and Joe!
Jeff helped with a minor repair. Got me in and out with communication through the entire process.
Awesome service and communication.
Amazing team and Quality work!
The guys at ICON provide awesome service
Great Customer Service! I worked with Jeff he was excellent.
Great job on fixing vehicle. Time in repair shop for the amount of work being done was less than a month.
I was involved in a rear end collision of my 2025 Lexus. Needless to say, I wanted my car to be like new with all Lexus original parts. I couldn’t be more pleased. It was beautifully restored in a timely manner. I would highly recommend Icon Collision Services!!!
This group of guys was great! From my initial consultation to car being finished. We received updates about insurance coverage and progress of work. Jace was prompt in responding and Tim the owner was friendly and helpful. Overall they were all very efficient, Will definitely use in future!
Jeff & Brit and the whole team were great ! They stayed in touch every step of the way. The work was top-notch. Hope I don’t need them again but will recommend them to all.
This was my 2nd visit to Icon. Both times I was extremely pleased with their services. A nut came off my garage door opener & left a good size mark on the hood of my brand new car. Jas was able to buff it out completely. Same garage door came down and hit the antenna. Joe looked at it and took it to the service…
Joe, truthfully was amazing! His communication & urgency helped me navigate an overwhelming insurance claim for my Maserati Levante with ease.
My wife was in a minor fender bender and she took her car to ICON Collision Services. Not only did they do a beautiful job on the repair of her Acura, their customer service was Excellent. They were very knowledgeable and we will gladly recommend them to anyone.
Joe , Britt and the entire crew did a great job , very professional and accommodating
Superb customer experience and A1 results. Friendly, respectful, honest and communicative.
Joe and the team at ICON are amazing. They are very professional and their communication is exceptional. I recommend everyone to choose ICON
My experience with Icon Collision was truly empowering! As a woman I felt an overwhelming sense of belonging from the moment I stepped through their door. Huge kudos to Mr. Britt and Mr. Jeff for their exceptional service! My vehicle was restored to perfection with a brand new front and rear bumper. I received…
I have used Icon for body work on several cars and have never been disappointed. High quality work, good communication, and they took care of questions with insurance coverage. When you need repairs, Icon is the place to go, and Joe was super to coordinate things!
Only collision facility I will consider! Quality of work is always professionally completed! Lexus, Toyota, Acura, and many more auto brands all certify this place and for good reason! They repair things the right way! We had a badly damaged rear bumper. Fixed perfectly!
Icon did an excellent job repairing my KIA EV6 and worked closely with the insurance company to get the best result. Superb workmanship and professionalism.
These people are the best of the best. Their work is top notch and the people there are so friendly and great to work with. 5 stars all day. Special thanks to Joe he made the whole experience great from start to finish. Can not recommend enough!
I just picked up my baby Audi Q5 from Jeff at Icon in Bartlett Tn!! She’s been gone for repairs for over a month and when I tell you Jeff has kept me informed from the day I dropped it off until I’ve picked it up. I’m really big on communication 😂😂😂 I dint care how long it took and they got her fixed up and back…
ICON has always been the service collesion repair facility ! With three kids I have the opportunity to have to use them and have been more than pleased every time over the past 15 yrs. I would not go anywhere else for body repair and especially painting . Joe my service advisor picked up where I left off with my…
I worked with Jeff throughout this process. He is very knowledgeable and is able to articulate the entire service that you will be receiving. He also stands behind quality the work that Icon Collision does by informing you this location only used OEM parts for all of its repairs and that the work is backed by a…
Have been a customer for 25 years because I've not had a reason to seek work from another shop. Steady, reliable service.
These guys are the best. Worked hard, great communication all the way through and the finished product was perfect.
Great people with amazing customer service!! Don’t know what i would do without Icon!!
Quality workmanship and professionally operated and managed. I highly recommend their services.
Truly the best customer service! Love how I was assigned my personal agent to guide me via text through the process. Joe was great!!
ICON was recommended to me by Subaru, and they were hands-down the best repair experience I’ve ever had. Between Hayden, the advisor, and Joe, the service agent, I was treated with great care and clarity. Joe kept me updated all along the way, so there were no surprises and I knew exactly what, where, and how…
My Supra got vandalized and the employees at Icon were more than accommodating to my needs. I am newer to dealing with insurance and Jeff helped me out and answered the many questions that I had regarding billing/timeline. He also made sure to update me in the process of repairs and painting through texts and calls.…
Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 259 | — |
| Painting | 177 | — |
| Electrical | 26 | — |
| Tires | 17 | — |
| Steering & suspension repair | 15 | — |
| Auto engine diagnostic | 14 | — |
| Exhaust | 9 | — |
| Brakes | 3 | — |
