How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%44+3.1Craft & service penalty98−0.2Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCOREICON Collision Services
Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #51Position by Experts Score among all companies we track in this category. of 73 auto body shops · 4.8★ from 1,121 Google reviews
Report card
Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired ICON Collision Services for 8 kinds of job.
ICON Collision Services for electrical
Clear ✕All 26 Google reviews tagged “Electrical”
They do good work and are very helpful.
I can’t recommend ICON Collision highly enough. My vehicle was involved in a non-fault accident while it was parked outside my home, resulting in well over $15,000 worth of damage. From the beginning, the team at ICON made what could have been an extremely stressful situation incredibly easy to navigate. They…
Amazing service and communication by Mr Jeff and his team for the entire process I couldn’t have asked for anyone better to have fixed my car! Highly recommend !!!
Icon Collision center is super amazing. They provide a shining silver lining after a bad experience of a car collision. Jeff was our handler and he's such a terrific guy. Communication was timely and detailed, he answered all questions and provided honest reassurance. I would 1000% recommend him and Icon as a whole.
Everyone was very friendly and accommodating. Ms Erlene greets you with a warm smile and hello. Jeff was very professional and kept me informed on the progress of my vehicle. Very good experience.
Joe and all the staff are so friendly and welcoming! Service and workmanship are excellent
Very professional, went over and beyond to help me. Did an excellent job on my other truck. 100 out of 10 recommend
Icon did an excellent job repairing my KIA EV6 and worked closely with the insurance company to get the best result. Superb workmanship and professionalism.
ICON has always been the service collesion repair facility ! With three kids I have the opportunity to have to use them and have been more than pleased every time over the past 15 yrs. I would not go anywhere else for body repair and especially painting . Joe my service advisor picked up where I left off with my…
Truly the best customer service! Love how I was assigned my personal agent to guide me via text through the process. Joe was great!!
Mr. Morris Was very professional he returned my calls and emails in a timely manner.. He did a wonderful job, communicating between my insurance and myself. Thank you Mr. Morris.
They pretty much had to rebuild my front suspension on my brand new Subaru Crosstrek. It was pretty damaged and it truly came back to me like new. It took a while but that’s just the way it is these days - plus it took a lot of parts. I was very impressed. And so happy to have it back.
Joe has been very professional since the beginning. He has been more than helpful trying to render my situation with ALLSTATE INS. Each time there was issues with Allstate paying for ammendment to the claim. He would take time and explain the discrepancy. I give Joe C. A 10plus. He is truly an asset.
Joe and his team gave me turn key service, start to finish, dealing with insurance claims, quotes, factory parts, and repairs. The project had challenging elements, and everything was handled efficiently and with excellence. My car is back to its former, if not, better state.
Amazing place. A driver rear ended me and completely destroyed my car. These guys put in countless hours to sent out a perfect vehicle. Will always recommend them. Ask for Jeff he will make sure to take great care of you.
My 2022 F150 Raptors front end was severely damaged in a collision. I immediately figured it was never going to be the same. The folks at Icon made sure every part was OEM and brand new from the Ford factory. During the process Jeffrey kept me informed of the progress at least once every week. The communication was…
Joe made my experience with Icon excellent. He walked with me through the whole process while my car was being repaired. He has a wealth of knowledge and superb customer service skills. The repairs on my car was also top notch. My car was restored back to its original state with no mismatch paint job and…
Referred to this company by Wes at Smith Imports. Top notch customer service! Quality work! Joe is amazing! Very pleased! Will use & refer ICON for any necessary services in the future! Ms. Eileen is amazing too!
Awesome
My Mercedes Benz S 560 was involved in an accident in Memphis and there was no place to take my car to be repaired due to so many accidents in Memphis at the time. However, somehow Jeff made a space for me on the lot! I live in Florida and did not want to leave my car on a tow lot! The work done to restore my car…
Mr. Jeff Morris was my service advisor and his customer service was excellent. He took the time to explain why there were delays, ,(i.e. shipping & supply issues). Also if the service advisor noticed an issue after an original estimate had been given, he was prompt in notifying me and informing me. I would also…
I have to say ICon is a great place to get your car worked on they do a great job n staff is easy to work with friendly and efficient.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 259 | — |
| Painting | 177 | — |
| Electrical | 26 | — |
| Tires | 17 | — |
| Steering & suspension repair | 15 | — |
| Auto engine diagnostic | 14 | — |
| Exhaust | 9 | — |
| Brakes | 3 | — |
