How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%44+3.1Craft & service penalty98−0.2Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCOREICON Collision Services
Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #51Position by Experts Score among all companies we track in this category. of 73 auto body shops · 4.8★ from 1,121 Google reviews
Report card
Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired ICON Collision Services for 8 kinds of job.
ICON Collision Services for painting
Clear ✕All 177 Google reviews tagged “Painting” · showing 20
A+ service and quality of job completed! Jeff was my advisor and he was excellent. Fair pricing and excellent attention to detail! Thank you!
Icon did a beautiful job repairing my van! It is perfect! The service was beyond excellent. I would recommend Icon to anyone who wants perfection, honesty and great communication through the process!
ICON Collision did an excellent job restoring my Toyota 4Runner after a rear end accident. My vehicle was only three months old when it happened, so the damage was very stressful. I’m thrilled with the results. It looks like it did before the accident! A special thank you to Jace Hansen, who handled my repair. He…
We have used ICON on multiple occasions and we always receive great Service. Britt Cavins is very engaged and accommodating. Tim Russell and his organization always go the extra mile!
During COVD I had my Toyota RA4 painted. Toyota paid for the paint job as a recall. Since that time the paint is peeling off; the clear coat is coming off; and the inside door painting has peeled off where the painter cleaned the paint before painting. The staff said it was Toyota’s fault and attempted to get more…
Joe displays excellent customer service. I felt comfortable sharing with him how I was feeling about the situation. His reassurance made me feel comfortable about the company’s handling. Thank you so much Mr. Joe and Icon for servicing my 2024 GLC300 back to its original design.
Icon was absolutely great! Kept me informed and handled everything with the insurance company. I am very happy with everything you guys did. Thanks Joe for everything!
Exceptional service from start to finish! My vehicle's repair ended up being a two-month process due to a backordered part with no initial ETA. However, the communication was incredible. I received weekly updates regarding the status and projected timeline of the repairs. My service advisor, Joe, was absolute…
Great service, work, and customer service!!!!! Thank you!!
I had my vehicle repaired at Icon Repair, and the quality of the work was exceptional. The repair itself was completed to a very high standard, and I am extremely pleased with the finished result. There were some challenges during the process, particularly around insurance coverage and the amount the insurance…
ICON Collision Services is a great place to have your car repaired if you have damage. The CEO is very personable and works with the customer and his team to provide the best service. My customer service person, Jace, was great to work with in answering all questions and provided updates. They repaired my car in the committed timeframe.
Shiny Like Glass Again—Why I Trust ICON Collision Services!!!! If you’re looking for top-quality bodywork that makes your car look brand new, like it just rolled off the showroom floor, ICON Collision Services is where you need to go. After a recent auto accident, I took my Lexus to ICON Collision Services…
Jeff and the ICON team were a pleasure to work with. Two things you want from a repair facility is communication and a finished product. ICON delivered both!
I can’t recommend ICON Collision highly enough. My vehicle was involved in a non-fault accident while it was parked outside my home, resulting in well over $15,000 worth of damage. From the beginning, the team at ICON made what could have been an extremely stressful situation incredibly easy to navigate. They…
Amazing service and communication by Mr Jeff and his team for the entire process I couldn’t have asked for anyone better to have fixed my car! Highly recommend !!!
Most professional job I’ve ever experienced. Flawless job vehicle like new they take pride in what they do. Like it’s their own
Unfortunately, my second visit to ICON in 9 months! Fortunately, I had Britt and Joe each time and they made the process seamless. Weekly updates on progress and vehicle looked factory new when I picked it up. I highly recommend!
I worked with Joe Copen and met Britt Cavins. Super customer friendly. Tenacious with the insurance company. Lexus Memphis says this is the only place for Lexus collision repair and I agree. Happy customer.
I was extremely pleased with Icon and highly recommend them to anyone needing car repair work! The work was done beautifully and quickly, but more importantly, they were an important voice of communication with the insurance company of the person who hit me negotiating on my behalf. 5 stars in every aspect!
Great service and the paint job made my 2009 look new again. Great service from the time I waked in until the job was completed. I would highly recommend ICON. Joe was my service person and he was great to work with (he answered any questions I had and communicated with me throughout the entire process).
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 259 | — |
| Painting | 177 | — |
| Electrical | 26 | — |
| Tires | 17 | — |
| Steering & suspension repair | 15 | — |
| Auto engine diagnostic | 14 | — |
| Exhaust | 9 | — |
| Brakes | 3 | — |
