How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%44+3.1Craft & service penalty98−0.2Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCOREICON Collision Services
Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #51Position by Experts Score among all companies we track in this category. of 73 auto body shops · 4.8★ from 1,121 Google reviews
Report card
Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired ICON Collision Services for 8 kinds of job.
ICON Collision Services for painting
Clear ✕All 177 Google reviews tagged “Painting” · showing 100
A+ service and quality of job completed! Jeff was my advisor and he was excellent. Fair pricing and excellent attention to detail! Thank you!
Icon did a beautiful job repairing my van! It is perfect! The service was beyond excellent. I would recommend Icon to anyone who wants perfection, honesty and great communication through the process!
ICON Collision did an excellent job restoring my Toyota 4Runner after a rear end accident. My vehicle was only three months old when it happened, so the damage was very stressful. I’m thrilled with the results. It looks like it did before the accident! A special thank you to Jace Hansen, who handled my repair. He…
We have used ICON on multiple occasions and we always receive great Service. Britt Cavins is very engaged and accommodating. Tim Russell and his organization always go the extra mile!
During COVD I had my Toyota RA4 painted. Toyota paid for the paint job as a recall. Since that time the paint is peeling off; the clear coat is coming off; and the inside door painting has peeled off where the painter cleaned the paint before painting. The staff said it was Toyota’s fault and attempted to get more…
Joe displays excellent customer service. I felt comfortable sharing with him how I was feeling about the situation. His reassurance made me feel comfortable about the company’s handling. Thank you so much Mr. Joe and Icon for servicing my 2024 GLC300 back to its original design.
Icon was absolutely great! Kept me informed and handled everything with the insurance company. I am very happy with everything you guys did. Thanks Joe for everything!
Exceptional service from start to finish! My vehicle's repair ended up being a two-month process due to a backordered part with no initial ETA. However, the communication was incredible. I received weekly updates regarding the status and projected timeline of the repairs. My service advisor, Joe, was absolute…
Great service, work, and customer service!!!!! Thank you!!
I had my vehicle repaired at Icon Repair, and the quality of the work was exceptional. The repair itself was completed to a very high standard, and I am extremely pleased with the finished result. There were some challenges during the process, particularly around insurance coverage and the amount the insurance…
ICON Collision Services is a great place to have your car repaired if you have damage. The CEO is very personable and works with the customer and his team to provide the best service. My customer service person, Jace, was great to work with in answering all questions and provided updates. They repaired my car in the committed timeframe.
Shiny Like Glass Again—Why I Trust ICON Collision Services!!!! If you’re looking for top-quality bodywork that makes your car look brand new, like it just rolled off the showroom floor, ICON Collision Services is where you need to go. After a recent auto accident, I took my Lexus to ICON Collision Services…
Jeff and the ICON team were a pleasure to work with. Two things you want from a repair facility is communication and a finished product. ICON delivered both!
I can’t recommend ICON Collision highly enough. My vehicle was involved in a non-fault accident while it was parked outside my home, resulting in well over $15,000 worth of damage. From the beginning, the team at ICON made what could have been an extremely stressful situation incredibly easy to navigate. They…
Amazing service and communication by Mr Jeff and his team for the entire process I couldn’t have asked for anyone better to have fixed my car! Highly recommend !!!
Most professional job I’ve ever experienced. Flawless job vehicle like new they take pride in what they do. Like it’s their own
Unfortunately, my second visit to ICON in 9 months! Fortunately, I had Britt and Joe each time and they made the process seamless. Weekly updates on progress and vehicle looked factory new when I picked it up. I highly recommend!
I worked with Joe Copen and met Britt Cavins. Super customer friendly. Tenacious with the insurance company. Lexus Memphis says this is the only place for Lexus collision repair and I agree. Happy customer.
I was extremely pleased with Icon and highly recommend them to anyone needing car repair work! The work was done beautifully and quickly, but more importantly, they were an important voice of communication with the insurance company of the person who hit me negotiating on my behalf. 5 stars in every aspect!
Great service and the paint job made my 2009 look new again. Great service from the time I waked in until the job was completed. I would highly recommend ICON. Joe was my service person and he was great to work with (he answered any questions I had and communicated with me throughout the entire process).
Icon Collision is fantastic. We have used them twice for bodywork on our vehicles and have had great experiences both times. Everyone there is extremely professional and they keep in close contact with you throughout the repairs. They worked well with our insurance company and made it seamless on our end. I highly recommend Jeff. He is top-notch!
Joe and Tim did a fantastic job with the work done to my car! The communication and service was excellent!
Friendly environment, and organized establishment, Jeff was a great help, Thumbs Up!!!
Icon Collision center is super amazing. They provide a shining silver lining after a bad experience of a car collision. Jeff was our handler and he's such a terrific guy. Communication was timely and detailed, he answered all questions and provided honest reassurance. I would 1000% recommend him and Icon as a whole.
Great people and great work
My car was side swiped on I 75 in ATL. The car that did it didn’t stop. When I got back home to Memphis my brother-in-law suggested I take it to ICON. He gave it a good recommendation and told me to ask for Joe. My experience was great! As Joe told me when I left it, “ It will look brand new when you get it back”.…
Tim, Joe and Brit are one in a million. The absolute best customer service I have ever experienced in my life. Will definitely be sending friends and family their way.
Everyone was very friendly and accommodating. Ms Erlene greets you with a warm smile and hello. Jeff was very professional and kept me informed on the progress of my vehicle. Very good experience.
Great and friendly customer service! Was in and out in a very timely manner. Did great at explaining why everything cost the way it did which was amazing. Would return for future issues without hesitation.
Icon did an excellent job on my brand new Lexus. Joe was professional and helpful.
Did great body and paint work,and communicated. Joe kept me well informed
Another amazing experience at ICON Collision. Jeff and Britt went above and beyond to repair my wife's car back to pristine condition. Mrs. Earline, the receptionist, is an amazing person whose kindness and professionalism knows no bounds. This is an awesome team at ICON Collision, and they can address any of your car repair needs!
Good customer service.
Great service from beginning to the end…Jeff was efficient & very professional! Awesome job, Jeff!
Great service kept me updated through the entire process
Joe and all the staff are so friendly and welcoming! Service and workmanship are excellent
This was my first time in 50yrs that I have needed a Collison Center. ICON Collison Service went above and beyond repairing my vehicle after the car wreck. Joe my advisor always kept me up to date and informed me every step of the way. MS. Evelyn at the front desk was always pleasant and helpful. Britt was with me…
Everyone at ICon was very professional and friendly. They kept me in the loop at all times. Thank you so much for taking good care of me and my car.
Jeff was very enthusiastic and helped me a lot with his service! Hands down 11/10 experience! Will definitely be going back to him
Icon was recommended by Audi Memphis. They were fantastic! Communication was excellent during the process. Car looks brand new! They even detailed the inside. I honestly thought I was in the wrong car. Thank you Icon and Joe!
Amazing team and Quality work!
This group of guys was great! From my initial consultation to car being finished. We received updates about insurance coverage and progress of work. Jace was prompt in responding and Tim the owner was friendly and helpful. Overall they were all very efficient, Will definitely use in future!
Jeff & Brit and the whole team were great ! They stayed in touch every step of the way. The work was top-notch. Hope I don’t need them again but will recommend them to all.
Thankyou
My wife was in a minor fender bender and she took her car to ICON Collision Services. Not only did they do a beautiful job on the repair of her Acura, their customer service was Excellent. They were very knowledgeable and we will gladly recommend them to anyone.
Superb customer experience and A1 results. Friendly, respectful, honest and communicative.
Great Color Match!
My experience with Icon Collision was truly empowering! As a woman I felt an overwhelming sense of belonging from the moment I stepped through their door. Huge kudos to Mr. Britt and Mr. Jeff for their exceptional service! My vehicle was restored to perfection with a brand new front and rear bumper. I received…
I have used Icon for body work on several cars and have never been disappointed. High quality work, good communication, and they took care of questions with insurance coverage. When you need repairs, Icon is the place to go, and Joe was super to coordinate things!
Only collision facility I will consider! Quality of work is always professionally completed! Lexus, Toyota, Acura, and many more auto brands all certify this place and for good reason! They repair things the right way! We had a badly damaged rear bumper. Fixed perfectly!
My service advisor Jeffrey Morris was very professional and knowledgeable. I highly recommend ICON Collision Services.They get the job done and you want be disappointed.
Icon did an excellent job repairing my KIA EV6 and worked closely with the insurance company to get the best result. Superb workmanship and professionalism.
These people are the best of the best. Their work is top notch and the people there are so friendly and great to work with. 5 stars all day. Special thanks to Joe he made the whole experience great from start to finish. Can not recommend enough!
ICON has always been the service collesion repair facility ! With three kids I have the opportunity to have to use them and have been more than pleased every time over the past 15 yrs. I would not go anywhere else for body repair and especially painting . Joe my service advisor picked up where I left off with my…
All I can say is wow. What a great job they did on my Yukon. You cannot even tell it was in an accident. Very easy to do business with and I am extremely pleased..
I worked with Jeff throughout this process. He is very knowledgeable and is able to articulate the entire service that you will be receiving. He also stands behind quality the work that Icon Collision does by informing you this location only used OEM parts for all of its repairs and that the work is backed by a…
These guys are the best. Worked hard, great communication all the way through and the finished product was perfect.
Quality workmanship and professionally operated and managed. I highly recommend their services.
Truly the best customer service! Love how I was assigned my personal agent to guide me via text through the process. Joe was great!!
ICON was recommended to me by Subaru, and they were hands-down the best repair experience I’ve ever had. Between Hayden, the advisor, and Joe, the service agent, I was treated with great care and clarity. Joe kept me updated all along the way, so there were no surprises and I knew exactly what, where, and how…
My Supra got vandalized and the employees at Icon were more than accommodating to my needs. I am newer to dealing with insurance and Jeff helped me out and answered the many questions that I had regarding billing/timeline. He also made sure to update me in the process of repairs and painting through texts and calls.…
Great!
Great service. Friendly and communicated well.
Very patient: friendly : informative and understanding👍
Joe and ICON Collision exceeded my expectations. He kept me informed during the entire process. I wrecked my car 2 months after purchasing. The bumper color didn’t quite match the rest of the car. But, after reviewing the before pics, it was actually the same color as before. They still insisted on getting it right and now my car is better than before!
The service was good and my car looks great
Mr. Morris Was very professional he returned my calls and emails in a timely manner.. He did a wonderful job, communicating between my insurance and myself. Thank you Mr. Morris.
They are fast friendly and easy to deal with.
They pretty much had to rebuild my front suspension on my brand new Subaru Crosstrek. It was pretty damaged and it truly came back to me like new. It took a while but that’s just the way it is these days - plus it took a lot of parts. I was very impressed. And so happy to have it back.
Absolutely the best service and experience at Icon! They had my vehicle only 22 days and when I got it back, it looked like nothing ever even happened (most other auto body shops are taking several months to fix vehicles). Extremely professional customer service and truly wonderful owner and employees at Icon. I…
Joe is a can do guy! Great communication and quality repairs👍🏻
The truck looked as good as new. Icon did a great job.
Everyone I dealt with at Icon was extremely professional and helpful and the work on my car was spotless! Joe was just the best. He kept me updated almost daily on the progress on my car repairs, and dealt with the insurance company to get the repairs covered. I recommend them to all my family and friends!
Jeff was helpful and friendly throughout the entire process. He was able to get me an estimate and get the repairs done in a timely and efficient manner and was very communicative. I would definitely use ICON again if I needed any automotive repairs completed in the future.
Great staff to work with throughout the entire process! Updates with photos were plentiful so I understood where we stood at all times. Truck is like new again too…
Joe has been very professional since the beginning. He has been more than helpful trying to render my situation with ALLSTATE INS. Each time there was issues with Allstate paying for ammendment to the claim. He would take time and explain the discrepancy. I give Joe C. A 10plus. He is truly an asset.
Had the very best experience with Hayden and Icon. Very polite and professional. Keep me updated on progress and finished the work earlier than expected! Would definitely used them again and recommend!
Everyone at Icon Collision was extremely knowledgeable and professional; the work done was done to perfection as well. Highly recommended
Work is good
Icon collision is definitely first class. I would recommend this company any time.
Excellent body work.
Joe kept me informed of the progress of the repair. Although the repair took long (for no fault from Icon or Joe), ultimately it was completed to my satisfaction.
A match made made perfect! I had to get the rear bumper replaced on my Lexus and this was the second time around due to circumstances beyond my control. Both times Icon did a wonderful job! They matched the paint perfectly and everything looked perfect. If you ever need a repair or replacement on your automobile…
Joe was amazing to work with. He provided constant updates on the status of my car and went the extra mile to ensure the job was done right! I had a great experience with Joe and the entire Icon team.
Thank you for fixing our Subaru Forester, great job.
Great experience and did great work. The communication along the way was good. Falls
Joe and his team gave me turn key service, start to finish, dealing with insurance claims, quotes, factory parts, and repairs. The project had challenging elements, and everything was handled efficiently and with excellence. My car is back to its former, if not, better state.
Great customer service from Joe Copen
Joe did a great job
Jeff was helpful and super easy to work with and kept us updated with the progress throughout the whole process! I would definitely recommend him and Icon!! Our new Acura looks like it was never in an accident!!
Work done in a timely manor very satisfied
Joe and ICON did a great job on the 4runner. I have used them several times and I don’t think you can top the quality of their work.
Professional, courteous and prompt. I’ve had great service at ICON. Haden Black was easy to work with and they did a great job. The receptionist is the most pleasant lady. If you need car collision repairs, go to ICON.
Memphis has several auto body repair shops, however, Icon Collision Services is far superior to all...they are simply the best. The customer service and technicians are excellent. You will not be disappointed if or when you need their services. This company takes pride in their workmanship and it shows! I am…
Amazing place. A driver rear ended me and completely destroyed my car. These guys put in countless hours to sent out a perfect vehicle. Will always recommend them. Ask for Jeff he will make sure to take great care of you.
Great experience today. Took my car in for a paint job. Looks great….and they restored my headlights for no additional charge. Joe is the best!
A great professional job, and kept me informed as the work progressed
This shop has the best painters and color matching systems I seen in a long time. Great job matching the silver on my Mercedes benz gls.
I was referred to ICON by Lexus of Memphis to repair fender damage on my ES350. The work was handled in a timely and professional manner. Joe, an ICON Representative, kept me updated on the repair progress and expedited the work. My vehicle was repaired and returned in a good as new condition. I was extremely satisfied with the quality of work.
My 2022 F150 Raptors front end was severely damaged in a collision. I immediately figured it was never going to be the same. The folks at Icon made sure every part was OEM and brand new from the Ford factory. During the process Jeffrey kept me informed of the progress at least once every week. The communication was…
Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 259 | — |
| Painting | 177 | — |
| Electrical | 26 | — |
| Tires | 17 | — |
| Steering & suspension repair | 15 | — |
| Auto engine diagnostic | 14 | — |
| Exhaust | 9 | — |
| Brakes | 3 | — |
