Analyzing 6,743,2086.7M ReviewsFor 19,03419K Experts

Experts Reviews · Company report
ICON Collision Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%44+3.1Craft & service penalty98−0.2Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

ICON Collision Services

Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #51Position by Experts Score among all companies we track in this category. of 73 auto body shops · 4.8★ from 1,121 Google reviews

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Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.ICON Collision Services is better than 86% of auto body shops.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.ICON Collision Services is better than 78% of auto body shops.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.ICON Collision Services is better than 98% of auto body shops.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.ICON Collision Services is better than 100% of auto body shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.ICON Collision Services is better than 100% of auto body shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.ICON Collision Services is better than 44% of auto body shops.C
44

Reviews for your job

Customers hired ICON Collision Services for 8 kinds of job.

ICON Collision Services for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.73
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 69/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#28 / 33
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 15 Google reviews tagged “Steering & suspension repair”

Cameron1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I can’t recommend ICON Collision highly enough. My vehicle was involved in a non-fault accident while it was parked outside my home, resulting in well over $15,000 worth of damage. From the beginning, the team at ICON made what could have been an extremely stressful situation incredibly easy to navigate. They…

Great priceExhaustTiresSteering & suspension repair
KevanLocal Guide · 133 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

These people are the best of the best. Their work is top notch and the people there are so friendly and great to work with. 5 stars all day. Special thanks to Joe he made the whole experience great from start to finish. Can not recommend enough!

Great priceExhaustSteering & suspension repairPainting
Meredith3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They pretty much had to rebuild my front suspension on my brand new Subaru Crosstrek. It was pretty damaged and it truly came back to me like new. It took a while but that’s just the way it is these days - plus it took a lot of parts. I was very impressed. And so happy to have it back.

Body & TrimBrakesElectrical
madison1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Joe was so so helpful, and made this process ALOT easier on me! So thankful and I would definitely come back here if i ever need to !

Body & TrimSteering & suspension repairTires
Gigi4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Memphis has several auto body repair shops, however, Icon Collision Services is far superior to all...they are simply the best. The customer service and technicians are excellent. You will not be disappointed if or when you need their services. This company takes pride in their workmanship and it shows! I am…

Body & TrimPaintingSteering & suspension repair
Wade2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazing place. A driver rear ended me and completely destroyed my car. These guys put in countless hours to sent out a perfect vehicle. Will always recommend them. Ask for Jeff he will make sure to take great care of you.

ElectricalExhaustPainting
Robert3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My 2022 F150 Raptors front end was severely damaged in a collision. I immediately figured it was never going to be the same. The folks at Icon made sure every part was OEM and brand new from the Ford factory. During the process Jeffrey kept me informed of the progress at least once every week. The communication was…

Body & TrimElectricalAuto engine diagnostic
marvin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Can't even tell it was wrecked!

PaintingSteering & suspension repairTires
Beth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great repair of a vandalism event, repaired our car back as good as new!

Steering & suspension repair
BeverleyLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

My Mercedes Benz S 560 was involved in an accident in Memphis and there was no place to take my car to be repaired due to so many accidents in Memphis at the time. However, somehow Jeff made a space for me on the lot! I live in Florida and did not want to leave my car on a tow lot! The work done to restore my car…

Air & cabin filter replacementBody & TrimBrakes
Leanne8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

We were referred to this company after we had our car wreck in April and since April we have had to take our car back six different times. For things that should’ve been fixed the very first time. It’s just very discouraging because my vehicle is brand new and I want to get fixed right. LG

Body & TrimPaintingSteering & suspension repair− Punctuality− Quality
M2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Air & cabin filter replacementExhaustTires
Quadplex2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Body & TrimAir conditioningElectrical
Joyce5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Body & TrimPaintingSteering & suspension repair
Holly3 years ago★★★★★

Rating only, no written review.

Body & TrimSteering & suspension repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 49%Reasonable 41%Overpriced 0%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Body & Trim259—
Painting177—
Electrical26—
Tires17—
Steering & suspension repair15—
Auto engine diagnostic14—
Exhaust9—
Brakes3—

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