Analyzing 6,620,4796.6M ReviewsFor 18,44918.4K Experts

Experts Reviews · Company report
Illuminated Moving & Packing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Illuminated Moving & Packing

Waynesville, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 78 furniture delivery · 5.0★ from 221 Google reviews

📞 Call (828) 458-1754Request a call backWebsite ↗

Report card

Percentile vs other furniture delivery (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Illuminated Moving & Packing is better than 99% of furniture delivery.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Illuminated Moving & Packing is better than 97% of furniture delivery.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Illuminated Moving & Packing is better than 100% of furniture delivery.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Illuminated Moving & Packing is better than 100% of furniture delivery.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Illuminated Moving & Packing is better than 100% of furniture delivery.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Illuminated Moving & Packing is better than —% of furniture delivery.–
—

Reviews for your job

Customers hired Illuminated Moving & Packing for 8 kinds of job.

Illuminated Moving & Packing for furniture assembly

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Furniture assembly”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 34

All 6 Google reviews tagged “Furniture assembly”

Donna10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I highly recommend this moving service. We had a lot of moving parts to our daughter’s relocation and Reece was very flexible and made some herculean efforts to accommodate us. His team: Shua, Dhyan, and Naz were awesome! They were able to meet our hard deadlines and with amazing attitudes.

Reasonable priceLocal movingMoving-related packingFurniture disassembly
Mary10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The 2 young men they sent were outstanding in friendliness and speed. They got done almost an hour early and out together some furniture. They worked fast and both were strong and capable. Plus they made the whole experience enjoyable by being friendly and courteous

Furniture assemblyLocal moving+ Responsiveness+ Punctuality+ Quality
Pat3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Services provided to me a senior citizen was invaluable! The guys were so patient and so respectful helping me unpack a and then set up.beds - move tons of boxes and furniture!! First-class professional services. I can not express enough praise and gratitude for their service!

Furniture assemblyOversized-item movingMoving-related packing+ Responsiveness+ Punctuality+ Quality
joe10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I give Illuminated Moving & Packing a big thumbs up! ... Reece and his guys were an absolute pleasure to work with. ... Very professional, on-time, friendly and responsible. ... I would highly recommend Illuminated!

Furniture assemblyLocal movingMoving-related packing+ Responsiveness+ Punctuality+ Quality
Kristy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Reece and his crew were amazing. They helped us move across states in the middle of winter on short notice and were both professional and accommodating. They even shoveled snow off the driveway at our new place! Everything arrived in perfect condition and they helped us get set up quickly. Highly recommend!

Furniture assemblyMoving-related junk removalInterstate moving+ Responsiveness+ Punctuality+ Quality
jan12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

We were VERY impressed by Matthews leadership and professionalism and both his and Justin’s respectfulness and work ethic! They got here and started working immediately un a very organized manner. They got everything we needed done had a great attitude and worked quickly and efficiently. Would definitely recommend…

Furniture assemblyLocal moving+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 67%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Local moving35$569–$1.4k
Moving-related packing30$415–$1.4k
Oversized-item moving13$135–$556
Interstate moving11$1.6k–$4.9k
In-state moving9$731–$2.1k
Furniture assembly6—
Moving-related storage5$375–$786
Moving-related junk removal3$114–$621

Compare with

We Hall Moving Services logoWe Hall Moving ServicesExperts Score 99Waynesville · 5.00★College Hunks Hauling Junk and Moving Asheville logoCollege Hunks Hauling Junk and Moving AshevilleExperts Score 93Waynesville · 4.94★Dry Ridge Moving logoDry Ridge MovingExperts Score 92Waynesville · 4.90★