Analyzing 6,657,1206.7M ReviewsFor 18,65518.7K Experts

Experts Reviews · Company report
Illuminated Moving & Packing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Illuminated Moving & Packing

Waynesville, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 78 furniture delivery · 5.0★ from 221 Google reviews

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Report card

Percentile vs other furniture delivery (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Illuminated Moving & Packing is better than 99% of furniture delivery.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Illuminated Moving & Packing is better than 97% of furniture delivery.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Illuminated Moving & Packing is better than 100% of furniture delivery.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Illuminated Moving & Packing is better than 100% of furniture delivery.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Illuminated Moving & Packing is better than 100% of furniture delivery.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Illuminated Moving & Packing is better than —% of furniture delivery.–
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Reviews for your job

Customers hired Illuminated Moving & Packing for 8 kinds of job.

Illuminated Moving & Packing for oversized-item moving

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$135–$556
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Oversized-item moving”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#20 / 41

All 13 Google reviews tagged “Oversized-item moving”

Mark9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I used Illuminated Movers to unload a storage unit, load a uhaul truck and then unload at a new location. Will and Kat were two of the most professional and courteous movers I have ever had. They went above and beyond just loading and unloading my belongings. They were on time, polite and took a personal interest in…

Moving-related storageOversized-item movingMoving-related packing+ Responsiveness+ Punctuality+ Quality
Lindsay5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have used them for two moves and both times they were wonderful! Very kind and pleasant movers, on-time and hard workers! I couldn’t have asked for a better crew either time!

In-state movingLocal movingOversized-item moving+ Responsiveness+ Punctuality+ Quality
TrevyLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Guys were early and very professional. Got the job done quickly and efficiently. Packed the truck and my storage unit with though and care. 12 out of 10. WOULD RECOMMEND

Local movingOversized-item moving+ Responsiveness+ Punctuality+ Professionalism
Greg7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Will and Thomas were professional, friendly, efficient, and careful with my belongings. I’ve never worked with movers who actually made the process enjoyable, but they certainly did. Thanks gentlemen - I’ll definitely use Illuminated in the future!

Oversized-item movingMoving-related packing+ Responsiveness+ Punctuality+ Quality
ErikaLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Bradford, Thomas, Will and Andrew were fantastic. They moved my 10x20 unit out of one storage unit almost 2 hrs away into a local unit. They were timely and well organized. All my furniture and heavy items were wrapped and covered in moving blankets, and all my fragile items were well cared for. I will be using…

In-state movingOversized-item movingMoving-related packing+ Responsiveness+ Quality+ Professionalism
MIMILocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

ILLUMINATED IS CONSISTENTLY RELIABLE TRUSTWORTHY COURTEOUS AND PROFESSIONAL I AM LOVING 🥰 ILLUMINATED’S REASONABLE RATES MIMI from HENDERSONVILLE, NC

In-state movingOversized-item movingMoving-related packing+ Responsiveness+ Punctuality+ Quality
Pat3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Services provided to me a senior citizen was invaluable! The guys were so patient and so respectful helping me unpack a and then set up.beds - move tons of boxes and furniture!! First-class professional services. I can not express enough praise and gratitude for their service!

Furniture assemblyOversized-item movingMoving-related packing+ Responsiveness+ Punctuality+ Quality
Tessa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I CANNOT say enough about these guys! I called for a quote, and immediately knew that I was going to choose them. Reece answered all my questions and then some. They arrived on time, prepared with anything and everything. They were quick and careful with all of my belongings and I was very impressed with how they…

In-state movingLocal movingOversized-item moving+ Responsiveness+ Punctuality+ Quality
Heather5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

These guys had so much patience when our itinerary changed multiple times with our out-of-state move. They were on time, unloaded and moved our furniture so quickly!! Completely recommend them and will use them again on our next move!

Interstate movingOversized-item moving+ Responsiveness+ Punctuality+ Quality
LaurenLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They came through when things didn't go as planned! Were flexible and able to get job done. Would definitely recommend

Oversized-item movingMoving-related packing+ Responsiveness+ Punctuality+ Quality
Ellen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Justin and Peyton were wonderful! Professional, very well mannered, hard working. A delight and fantastic! Thanks!

Moving-related junk removalOversized-item movingMoving-related packing+ Responsiveness+ Punctuality+ Professionalism
Casey9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Local movingOversized-item moving
LauraLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Oversized-item moving+ Responsiveness+ Punctuality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 67%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Local moving35$569–$1.4k
Moving-related packing30$415–$1.4k
Oversized-item moving13$135–$556
Interstate moving11$1.6k–$4.9k
In-state moving9$731–$2.1k
Furniture assembly6—
Moving-related storage5$375–$786
Moving-related junk removal3$114–$621

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