Jennifer Alvich7 reviewsTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNice bright studio. Great Instructors.
- Class time: Morning
IM=X Pilates and Fitness Westwood
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%80+50.8Reliability 28%56+15.8Replies to reviews 8%42+3.5Momentum penalty88−1.2Experts Score= 69Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 19 treadmill repair servicesPosition by Experts Score among all companies we track in this category. · better than 6%
4.9 ★★★★★ 227 Google reviews · 14 photos
96%five-star reviews
4.79★last 12 monthsAverage stars on reviews from the last 12 months only.
11.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
2%reviews answered by the owner
Oct 2026latest review
IM=X Pilates and Fitness Westwood at a glance
Reviewers at this Old Tappan studio frequently praise the welcoming atmosphere, clean facilities, and instructors who provide form corrections and modifications for injuries or beginners. Many customers note the variety of class times and teaching styles that accommodate different fitness levels and schedules. However, low-star reviews highlight issues with membership cancellation policies, perceived lack of professional courtesy during contract disputes, and communication errors regarding appointment cancellations.
- Google rating: 4.9 out of 5 from 227 reviews (96% five-star).
- Reviews on this page: 227 Google reviews (99 with written comments, 3 with photos).
- Owner responses: the business replied to 2% of reviews.
- Most recent review: October 11, 2026.
- Service: Treadmill Repair Service serving Old Tappan, New Jersey.
Data from Google, last updated October 28, 2026.
Score profile vs other treadmill repair services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.IM=X Pilates and Fitness Westwood: 80/100 on this factor. Category median: 92.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.IM=X Pilates and Fitness Westwood: 56/100 on this factor. Category median: 91.C
56
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 92.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.IM=X Pilates and Fitness Westwood: 88/100 on this factor. Category median: 100.A
88
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.IM=X Pilates and Fitness Westwood: 42/100 on this factor. Category median: 54.C
42
Bar = this company · dark tick = category median.
Star ratings
227 Google reviews we collected
- 5 stars21796%
- 4 stars31%
- 3 stars10%
- 2 stars10%
- 1 star52%
Praise vs complaints
Phrases our text analysis found in 99 written reviews
- Praise6395%
- Complaints35%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude2436%
- Would recommend1726%
- Quality & results1523%
- Communication46%
- Speed & response23%
- Price & value23%
- Honesty & trust23%
What customers talk about
We read 99 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The customer service is exceptional — everyone is friendly, attentive, and genuinely cares about your experience and progress.”
“Highly recommend this location and this type of Pilates”
“The instructors are fantastic, the workouts are challenging while boosting your energy, and great results when paired with a healthy nutrition plan.”
“The reformers are outdated, the air conditioning and lighting is terrible especially in the summer months.”
“They take the time to explain for beginners and give options for the more advanced.”
“I was nervous at first, but am happy to say I am learning quickly and the studio is very beginner friendly.”
“Once I tried my free consultation at IMX I was hooked from day 1.”
“…s i’ve had are patient and lead different classes in their own ways… genuinely nothing to say negatively about the experience and would recommend for…”
People customers mention
- Sam 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
KristinaLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Since I’ve been coming to IM X PIlates, I’ve gained not only muscle but confidence. The instructors are excellent, always there for you, always correcting your form and they anre very encouraging. I highly recommend joining IM X PIlates.
DanielaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Great studio, always happy with the instructors. Some are harder than others but all are able to help modify for my spicy lower back!
Tal8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★
I made a reservation for my first session there and got a call this morning when I was ASLEEP that I should call them because they needed more information from me. I was at work until I get a text message two hours later that they canceled my reservation??? I was busy at work and was going to call them on my break…
Daniela2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Instructors know how to pivot for my lower back injury that I’m recovering from! Great studio
Briana6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
New favorite workout studio! So friendly and welcoming. The instructors are great and you get such a good workout.
Herbert2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
The staff is welcoming every time I walk in the door. The workouts are perfect for me, and I feel great after each session.
Photos
Customer reviews
4.9 ★★★★★ 227 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Kristina BacileLocal Guide · 32 reviewsTotal number of Google reviews Kristina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSince I’ve been coming to IM X PIlates, I’ve gained not only muscle but confidence. The instructors are excellent, always there for you, always correcting your form and they anre very encouraging. I highly recommend joining IM X PIlates.
- Class time: Morning
Daniela MusanoLocal Guide · 17 reviewsTotal number of Google reviews Daniela has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat studio, always happy with the instructors. Some are harder than others but all are able to help modify for my spicy lower back!
Tal Avtalion8 reviewsTotal number of Google reviews Tal has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI made a reservation for my first session there and got a call this morning when I was ASLEEP that I should call them because they needed more information from me. I was at work until I get a text message two hours later that they canceled my reservation??? I was busy at work and was going to call them on my break and I finally called them back and the girl I spoke with didn’t care and didn’t apologize! Next time if you need information from someone let them know they have a time limit I would’ve reached out sooner if I knew there was a time limit. I’m definitely not rescheduling here that’s for sure. Horrible customer service!
Response from the owner · 4 months ago
Tal, thank you for bringing this up to my attention. After reading your review, I agree that this situation could have been handled much better. While we do need information to confirm reservation to make sure your first time experience with us is the best, we should have communicated expectations more clearly and with greater urgency and professionalism. I can understand why you were frustrated, specially after receiving a cancellation notice before having an opportunity to speak with us. As the owner, I’m not happy to hear that you felt dismissed when you returned our call, and I will be reviewing what happened with my team. I will also be reaching out to you directly using the contact info from your reservation so I can better understand what happened and personally make this right. Thank you for the feedback and again, bringing this to my attention. Oscar Chavez
Daniela M2 reviewsTotal number of Google reviews Daniela has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleInstructors know how to pivot for my lower back injury that I’m recovering from! Great studio
Briana Marino6 reviewsTotal number of Google reviews Briana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNew favorite workout studio! So friendly and welcoming. The instructors are great and you get such a good workout.
Herbert Klein2 reviewsTotal number of Google reviews Herbert has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe staff is welcoming every time I walk in the door. The workouts are perfect for me, and I feel great after each session.
Honesty Sollitto1 reviewTotal number of Google reviews Honesty has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI feel Amazing and I absolutely love this studio and the staff is wonderful!
Response from the owner · 11 months ago
Thank you so much for your kind words, Honesty! We are thrilled to hear that you feel amazing and love our studio. Our team at IM=X Pilates & Fitness Westwood is dedicated to providing a welcoming and supportive environment for all of our clients. We are constantly striving to improve our services and create a positive experience for everyone who walks through our doors. Your feedback means a lot to us and we appreciate you taking the time to leave a review. We look forward to seeing you again soon and helping you reach your fitness goals. Thank you for choosing IM=X Pilates & Fitness Westwood!
Karla Then2 reviewsTotal number of Google reviews Karla has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI absolutely love this Pilates studio! From the moment I walked in, the staff made me feel so welcome and comfortable. The customer service is exceptional — everyone is friendly, attentive, and genuinely cares about your experience and progress. The instructors are fantastic — knowledgeable, encouraging, and great at tailoring each class to different fitness levels. Every session leaves me feeling stronger, more energized, and balanced. The workouts are challenging in the best way, with just the right mix of intensity and mindfulness. The studio itself is spotless, calming, and beautifully set up with top-quality equipment. You can really tell that the team takes pride in what they do. If you’re looking for a place that combines great workouts with a positive, supportive atmosphere, this is it. Highly recommend! 💪 ✨
Response from the owner · 11 months ago
Thank you 🥰💜💪
Angela WaldnerLocal Guide · 14 reviewsTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI was a member for 6 months and tried to cancel my membership after exploring other clubs with better equipment, more variety in classes and levels. The club refused to extend any professional courtesy and in fact the owner only called me to try to get "feedback" which contained self serving questions and questions seeking to blame staff members. The staff is friendly and knowledgeable, however in the last few weeks, the club has experienced a departure and turnover of staff - however two instructors who are no longer with the club still appear on their website. The reformers are outdated, the air conditioning and lighting is terrible especially in the summer months. They have barely any equipment, compared to Club Pilates and Solid Core which are comparable in pricing. Save your money if you are into Pilates and go elsewhere. I wasted 6 months of my time here and gained no physical benefit from the club.
Business details
- Address: 316 Kinderkamack Rd, Westwood, NJ 07675
- Phone: (201) 800-0736
- Website: imxpilates.com
- Service area: Old Tappan, NJ