Cleaning service · Lake Alfred, FL · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%91+53.4Reliability 26%79+20.6Value 15%100+15.2Craft & service penalty98−0.2Experts Score= 89Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#35 of 54 apartment cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 36%
4.9★★★★★49 Google reviews · 24 photos
98%five-star reviews
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Impact Cleaning Professionals 4.9 out of 5 based on 49 reviews, noting the owner responds to all feedback. Customers frequently cite punctuality, clear communication, and fair pricing for services including deep cleaning, carpet shampooing, and post-construction work. Recurring themes highlight professional conduct, thorough attention to detail, and flexible scheduling for residential and commercial clients. However, two one-star reviews specifically mention no-shows at appointment times as a recurring criticism.
Google rating: 4.9 out of 5 from 49 reviews (98% five-star).
Reviews on this page: 49 Google reviews (43 with written comments, 3 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: March 19, 2025.
Service: Apartment Cleaning Service serving Lake Alfred, Florida.
Data from Google, last updated October 28, 2026.
Score profile vs other apartment cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: reliability.
This companyApartment Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Impact Cleaning Professionals: 91/100 on this factor. Category median: 95.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Impact Cleaning Professionals: 79/100 on this factor. Category median: 94.B
79
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Impact Cleaning Professionals: 98/100 on this factor. Category median: 95.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Impact Cleaning Professionals: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 74.–
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Bar = this company · dark tick = category median.
Star ratings
49 Google reviews we collected
4.9of 5
5 stars4898%
4 stars00%
3 stars00%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 43 written reviews
99%praise
Praise8999%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2326%
Staff & attitude2326%
Speed & response1719%
Would recommend1517%
Price & value56%
Honesty & trust44%
Communication33%
What customers talk about
We read 43 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I highly recommend Impact Cleaning to anyone in need of top-notch cleaning services!”
“The work was spotless and they were very attentive to detail when it came to cleaning.”
“Anytime we have a question or concern, they are addressed promptly.”
“I would recommend this cleaning company to anyone and plan to use them again.”
“For how affordable the company was I was expecting a lot less, and he definitely over delivered.”
“Their team is genuinely customer-oriented, always going the extra mile to ensure satisfaction.”
“Antonio and Jared were very communicative from the beginning to the end.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
MMichael8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I highly recommend Impact Cleaning Professionals! Tony & Taylor's staff always ensure that the job is done right and they have a level of care that is truly unmatched. I am very impressed.
AAnjelikaLocal Guide · 39 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I hired Impact Cleaning Professionals to do a deep clean for me. They did an amazing job. Very professional from start to finish. Toni and Jared were very clear with communication.
🌟🌟🌟🌟🌟
BBrittany1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Impact Cleaning provides exceptional cleaning services! They have consistently delivered and done a phenomenal job keeping our buildings spotless! Their team is genuinely customer-oriented, always going the extra mile to ensure satisfaction.
I appreciate their proactive approach as they regularly reach out to make…
BBrasha4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Had some work done in my office space and the team is AMAZING. Antonio and Jared were very communicative from the beginning to the end. The work was spotless and they were very attentive to detail when it came to cleaning. My office has never looked or smelled better.
CCristinaLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Impact Cleaning did an amazing job in my kitchen at Latte Bakery in Winter Haven. Jared and Noa very professionals, they both EXCEED MY EXPECTATIONS. I am very happy with the total amount I paid vs the job done. Definitely, I will have this company in my mind for next time. 100% RECOMMENDED
RRobin9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
They arrived on time and were very professional. I would recommend this cleaning company to anyone and plan to use them again.
I highly recommend Impact Cleaning Professionals! Tony & Taylor's staff always ensure that the job is done right and they have a level of care that is truly unmatched. I am very impressed.
Response from the owner · a year ago
Thank you for your fantastic review, Michael! We are thrilled to hear about your positive experience with Tony and Taylor's team. Your recommendation means a lot to us, and we appreciate your support!
A
Anjelika ElwellLocal Guide · 39 reviewsiTotal number of Google reviews Anjelika has written across all businesses on Google Maps, not just this one.
I hired Impact Cleaning Professionals to do a deep clean for me. They did an amazing job. Very professional from start to finish. Toni and Jared were very clear with communication.
🌟🌟🌟🌟🌟
Response from the owner · 2 years ago
Thank you for your wonderful review, Anjelika! We're thrilled to hear that you were satisfied with our deep cleaning services. Toni and Jared appreciate your recognition of their professionalism and clear communication. We look forward to serving you again in the future!
B
Brittany Hart1 reviewiTotal number of Google reviews Brittany has written across all businesses on Google Maps, not just this one.
Impact Cleaning provides exceptional cleaning services! They have consistently delivered and done a phenomenal job keeping our buildings spotless! Their team is genuinely customer-oriented, always going the extra mile to ensure satisfaction.
I appreciate their proactive approach as they regularly reach out to make sure we are content with the service we are receiving. This customer care level is commendable and reflects their dedication to excellence. Anytime we have a question or concern, they are addressed promptly.
I highly recommend Impact Cleaning to anyone in need of top-notch cleaning services!
Response from the owner · 2 years ago
Thank you Brittany. We appreciate the kind words!
B
Brasha Reddick4 reviewsiTotal number of Google reviews Brasha has written across all businesses on Google Maps, not just this one.
Had some work done in my office space and the team is AMAZING. Antonio and Jared were very communicative from the beginning to the end. The work was spotless and they were very attentive to detail when it came to cleaning. My office has never looked or smelled better.
Response from the owner · 2 years ago
Thanks for the review Rose! We appreciate the kind words.
C
ChrisFish247Local Guide · 30 reviewsiTotal number of Google reviews ChrisFish247 has written across all businesses on Google Maps, not just this one.
Great quality and customer service. Top notch commercial cleaning service.
Response from the owner · 3 years ago
ChrisFish247 thank you for your feedback!
C
Cristina Sainz de la MazaLocal Guide · 31 reviewsiTotal number of Google reviews Cristina has written across all businesses on Google Maps, not just this one.
Impact Cleaning did an amazing job in my kitchen at Latte Bakery in Winter Haven. Jared and Noa very professionals, they both EXCEED MY EXPECTATIONS. I am very happy with the total amount I paid vs the job done. Definitely, I will have this company in my mind for next time. 100% RECOMMENDED
Response from the owner · 3 years ago
Cristina Sainz de la Maza thank you for your feedback! Let us know if you need anything, we’re happy to help.
R
Robin Riley9 reviewsiTotal number of Google reviews Robin has written across all businesses on Google Maps, not just this one.
We absolutely love and support Impact Cleaning Professionals! I work with Nance's Flooring and we are proud to reference people to get their floors cleaned by Impact! They care, and they do a wonderful job, EVERY job. Cannot say enough good things about this wonderful company! Thank you Impact!
Response from the owner · 3 years ago
Kyle Nance thank you for your feedback!
R
Rodney Moore7 reviewsiTotal number of Google reviews Rodney has written across all businesses on Google Maps, not just this one.
Impact Cleaning professionals, are friendly, flexible and care about their clients. The products used are not toxic or damaging as most store bought are. I recommend Impact Cleaning Professionals to ALL friends and acquaintances all the time in Florida because I know they will be as happy with their staff and work as completed. Do yourself a favor, hire Impact Cleaning Professionals and you will love them and there services. They specialize in office cleaning, and excel in carpet cleaning, as well. Tile and grout cleaning, floor cleaning of all kind, move-in/move-out cleaning. I rate 5 stars!!!
