Impact Zone Fitness and Sports Performance

• Price & value▲
• Communication▲
• Honesty & trust▲

This is a good gym and we like it, it's close to our house, it has everything you need. Zero complaints there. That being said, when they say "no hidden fees," you know this isn't true. My wife and I believe were charged double the rate, and they "forgot" to process our family discount meaning we were paying 20% more for several months and they won't refund that overcharge of $120. This is after they told me to go home and get my wife and sign up together so we can get this discount. I believe we were charged double the rate because when we were there they listed different membership tiers and we signed up for a $69.99 plan. It's still reflects that in our contract, and in my monthly billing statement it says next monthly billed amount will be $69.99. It's not actually $69.99 though, it's almost $144. There is something else added on called "unlimited group X" for $70. Since we signed up, the website now reflects one single price for everything, which is still less than we are paying per month ($139 on the website, all in. We pay $144 each). Not saying this is bad, not saying we won't pay the full price. Just, communication was poor, transparency was very bad, and we thought we were paying half this price for our membership. Consider that before you sign up.

• Staff & attitude▲

• Devin

General Manager Devin Policastro seems to think that walking in the middle of a public road, physically shaking while confronting someone about speeding around him after finding them in the facility, is an appropriate way to conduct himself as a business representative. I’ve never seen a better example of a steroid-induced ego trip. If you wanted to be a cop, you should have pursued that career, but otherwise, stay in the gym. More importantly, I can personally verify many of the complaints regarding unprofessional staff and issues with money being taken for freeze requests that were never properly processed. I’ve been a member of this gym for over three years, and on multiple occasions, my own freeze requests were not fulfilled as requested. These aren’t isolated complaints I’m repeating from other reviews; they are issues I have personally experienced. The only reason I continue to come here is because many of the other facilities in the area are poorly maintained. If there were a better-maintained option nearby, I wouldn’t step foot in this place. And don’t be fooled by the responses Impact Zone leaves on one-star reviews. Based on my own experiences, I have little confidence in their responses, and I have personally seen them provide explanations that do not match what actually happened. The way they handle criticism only reinforces the impression that they lack professionalism and accountability. After three-plus years as a member, I can say that the biggest issue isn’t the equipment or the facility itself. It’s the way management and staff treat members who aren’t in their immediate circle of trashy eye candy and steroid infused meatheads as well as how they handle legitimate complaints.

• Staff & attitude▲

Large and clean, well maintained, excellent divers equipment, friendly staff

• Price & value▲
• Staff & attitude▼
• Speed & response▲

The membership price is on the higher side, but the gym itself is one of the best in the area, so overall I’ve been satisfied. This review is specifically about how the Christmas Eve closing was handled, which I found very unprofessional. I arrived around 3:10 and was told I had 45 minutes to work out. I double-checked the Instagram post and saw that the posted closing time was 4pm, which should have been sufficient. Around 3:45pm, without any warning or announcement, staff began turning off the gym lights. This is the first time I’ve experienced anything like this in the three years I’ve been a member. At one point, nearly all the lights were turned off. Given that the gym was still occupied, with people using free weights, equipment, and cardio machines, this felt unsafe and could easily have led to an injury. As I was leaving, I was also told—abruptly and in an annoyed tone by a female staff member—that I had to exit through the back door, which I had never been informed of before. There was no holiday greeting or the usual friendliness I’ve come to expect here. I understand it’s the holidays and that staff may want to leave on time, but forcing members out early—especially in this manner—felt unnecessary and unprofessional. Ten minutes would not have made a meaningful difference, and this is not the level of experience I expect from a gym of this caliber. I hope ownership takes a look at this and makes the necessary improvements going forward.

• Staff & attitude▲

Greatest people and fitness options under one roof....fantastic, innovative, professional...nothing else compares...Dan Mancuso great addition and boxing wizard!

• Honesty & trust▲

I’ve been a member of Impact Zone for over 2 years now and I honestly can not say enough good things about it. Between the staff, coaches, equipment, classes, community and cleanliness; it’s a home away from home. I recently participated in Aga’s 3 week Thanksgiving challenge and I’m so happy I did it. Aga’s knowledge and support was incredible. She brings workouts to another level and incorporates a nutrition program to fit your individual needs. It was just what I needed to push me to another level. The added bonus was the camaraderie that developed between all of the participants who have now become friends!

• Staff & attitude▲
• Honesty & trust▲

Joining Impact Zone has been the best decision I have made in 2025 regarding my health and wellness. The gym itself is immaculate, has an amazing selection of rooms and machinery, and it’s clear the staff cares about the people even more than maintaining the equipment (which is wiped down constantly). The staff and the membership are both welcoming and friendly. The entire community is genuine, caring, and supportive of one another. I am grateful to have found such a community of collaborative and supportive people. Huge shout out to Aga, Master Coach - who listens, hears your personal goals, and professionally guides and challenges you to be a better version of yourself each and every day! If I could give more stars, I would. #grateful!

• Would recommend▲
• Staff & attitude▲

• Matt
• Eric
• Maria
• Joe

Highly recommend!!! Been a member of Impact Zone for 1+ yr & it has truly changed my life. My goal was to be feel better/be pain free, loose weight & be a strong old person one day. All of my expectations have been exceeded & I am still shocked that I actually love going to the gym! I feel so welcomed & supported by the gifted coaches & staff as well as the entire IZ community which is truly caring & encouraging. There is a real sense of support among everyone to build both physical & mental strength. I especially LOVE Coach Aga & her challenges, like the 6-week Beach Body Challenge (which was a killer, yet surprisingly fun) and the 3-week Pre-Thanksgiving Power Challenge which focused a lot on nutrition & how to reach our individual goals through fasting, counting macros & weight lifting. Both challenges I participated in taught me a lot, had a great group of people & fostered more of that community energy. In addition, I truly look forward to Yoga classes with Julie or Gerry where they adapt exercises to your skill level, again allowing you to challenge yourself at your own pace. I’m also grateful for coaches like Isolda, Matt, Devon, Eric N, Eric I, Maria, Alisa, Joe & Andrew who make working out fun & have a positive impact so many of us. On top of all that, the music is great, it’s super clean, there’s lots of equipment & class options to choose from, plus additional amenities are in the works. My favorite gym!

• Staff & attitude▲
• Would recommend▲

• Eric
• Maria
• Danny

Impact Zone has truly transformed my life in the best possible way. From management to the entire staff, the level of service is consistently outstanding. First, the facility is exceptionally clean—you always see the cleaning crew actively maintaining the space throughout the day. Second, you are warmly greeted upon arrival by a supportive and welcoming team. Third, the trainers are truly top-tier. I originally joined the gym on my doctor’s recommendation to lose weight. When I started in March, I was given a goal of losing 30 pounds, and I am now close to achieving that milestone thanks to Impact Zone’s remarkable trainers. I’ve had the privilege of taking classes with Eric, Charline, Maria, Danny, and Aga, all of whom pushed, challenged, and encouraged me to exceed my own expectations. Their support significantly increased my confidence, which inspired me to join one of Aga’s exceptional wellness challenges—an experience that allowed me to focus on my mind, body, and soul, and reset my approach to overall well-being. I also learned how essential proper nutrition is, gaining valuable knowledge that I will carry with me long-term. Finally, the community at Impact Zone is one of its greatest strengths. It is a family-friendly environment where you meet incredible individuals and families who contribute to the gym’s uniquely positive atmosphere. Impact Zone offers a transformative experience supported by an inspiring community, and I highly recommend it to others.

• Staff & attitude▲
• Would recommend▲

IZ is really great place to train, the amenities are amazing and clean. Most importantly, connecting with the coaches attentive to your progress and overall well being is next level. Today I had a deep fascia massage with Aga. She’s already an amazing coach, but let just say that this session was terrific. My lower back is no longer painful, I feel lighter and relaxed. I recommend this to anyone who workout on regular basis to soothe body aches and work on neglected parts of our bodies.