Analyzing 8,555,4408.6M ReviewsFor 24,25324.3K Experts
Customers frequently highlight punctual arrivals, clear communication, and professional explanations during services like water heater installation, leak repair, and drain replacement. Many note that technicians are respectful, tidy, and responsive, often providing detailed estimates and following up on job progress. While the majority of feedback is positive, a few lower-rated reviews criticize the company for not being open 24 hours despite online claims and for quoting prices significantly higher than expected for specific repairs.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Bar = this company · dark tick = category median.
540 Google reviews we collected
Phrases our text analysis found in 476 written reviews
Price verdicts customers left with their Google review
Middle half of what 71 customers paid ($216–$1.3k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 476 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He is always prompt, communicative, and respectful.”
“Austin came on time and got the job done quickly and efficiently.”
“Ok so I'll be honest, I read every review before calling anyone and I almost didnt call Imperial because one person said they were late ONE time.”
“He explained what he thought the issue was (sediment/age) and fixed the issue temporarily buying us time until our landlord decides to replace the water heater.”
“I would definitely recommend them to anyone looking for reliable plumbing services.”
“I WOULD NEVER USE THEM AGAIN.”
“The team at Imperial Plumbing was extremely professional and quick, and they explained every step of the process to me.”
“They were on time, efficient, reasonable, kind and it was an overall great experience.”
“They are fast to respond, reliable and not too expensive.”
“Just genuinely good people they want you to have working plumbing.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Imperial Plumbing for 8 kinds of job. Pick one to see what they paid and said.
I was extremely impressed with the service. We had a leak in our utility room. They came out right away. I got a message before they arrived with Justin's picture, a bio and the arrival time so I know what was happening. Justin was very professional and informative and I felt very comfortable having him working in…
So the first company I called was a disaster and I was ready to give up. Then I called Imperial and they sent Austin. Total 180. He was on time, knew exactly what was wrong, and fixed it same day. Wish id called them first.
We had work done by Shaun and Austin, they did a great job installing our water heater and they were respectful to us and our home.
I had imperial out to do a camera on my line and to figure out what was going on with my plumbing. They were great and gave me a list of recommendations not pushy at all! Thank u guys
Great experience. Prompt service, clear explanation and Austin was very accommodating, as he worked his schedule around the delivery of a specific toilet I ordered to be installed. Would definitely use again!
I had imperial do a complete drain replacement in my house they did a great job and were very clean and stayed in touch with me the whole time. I really appreciate them for the job they did.
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing pipe repair | 46 | $322–$1.1k |
| Toilet repair | 39 | $176–$656 |
| Plumbing leak detection | 32 | $78–$630 |
| Plumbing leak repair | 30 | $227–$807 |
| Drain cleaning | 29 | $161–$493 |
| Faucet repair | 18 | $166–$529 |
| Water heater installation | 16 | $1.2k–$2.5k |
| Sewer cleaning | 15 | $209–$709 |
5.0 ★★★★★ 540 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Justin Wise did an amazing professional job! The work was exceptional and the clean up was great.
We have had Austin Sfraga come to the house multiple times now for various plumbing issues. He is always prompt, communicative, and respectful. Our latest issue was with our water heater not getting hot enough. He explained what he thought the issue was (sediment/age) and fixed the issue temporarily buying us time until our landlord decides to replace the water heater. Sooooooo thankful!!!!!
Thank you so much for your kind words, Violet! We’re happy to hear Austin has continued to take great care of you and provide such helpful, respectful service. We’re glad he could help with your water heater and buy you some time until it can be replaced. We’ll be sure to share your feedback with Austin. We truly appreciate your continued trust in Imperial Plumbing! 😊
Austin and Sean were awesome! They were super helpful, and they were so kind, they let our 5 year old hang out and watch them work. Totally went above and beyond.
Thank you so much, Ariel, for the wonderful review! We're thrilled to hear Austin and Sean took great care of you and made the experience positive for your whole family. They’ll be happy to know their kindness and helpfulness made such a great impression. We appreciate your trust in Imperial Plumbing and look forward to helping you again whenever you need us!
Austin came on time and got the job done quickly and efficiently. He was flexible when I requested a change, even when it involved more digging for him. Very happy with my experience overall.
Thank you, David! We're glad to hear Austin arrived on time, worked efficiently, and was able to accommodate your requested change, even with the extra digging involved. We appreciate you recognizing his hard work and flexibility. Thank you for trusting Imperial Plumbing!
I was extremely impressed with the service. We had a leak in our utility room. They came out right away. I got a message before they arrived with Justin's picture, a bio and the arrival time so I know what was happening. Justin was very professional and informative and I felt very comfortable having him working in my home. When he found moisture in the drywall he made arrangements for a restoration service to come out and look at it ASAP. Justin made a challenging situation much easier and I'll be using Imperial again for my plumbing needs.
Thank you so much, Alice! We're glad Justin was able to respond quickly to your utility room leak and help make a stressful situation easier. It's great to hear that our arrival updates kept you informed and that Justin's professionalism, communication, and attention to the moisture in your drywall gave you peace of mind. We truly appreciate your trust in Imperial Plumbing and look forward to helping you again whenever you need us!
So the first company I called was a disaster and I was ready to give up. Then I called Imperial and they sent Austin. Total 180. He was on time, knew exactly what was wrong, and fixed it same day. Wish id called them first.
Thank you, Angle! We’re so glad you gave Imperial Plumbing a call after your frustrating first experience. It’s great to hear Austin arrived on time, quickly identified the problem, and got everything fixed the same day at a fair price. We truly appreciate your trust and are happy we could turn things around for you!
imperial sent justin sean and austin to do the plumbing for our bathroom remodel. all 3 were respectful and easy to work with. passed inspection no problem. great team
Thank you, Candy! We’re so glad to hear Justin, Sean, and Austin made your bathroom remodel a smooth experience. It’s great to know the team was respectful, easy to work with, and got everything done right to pass inspection without any issues. We truly appreciate your trust in Imperial Plumbing and your kind words about our crew!
Austin was great and friendly with an amazing personality that made the experience awesome. Thank you very much.
Thank you so much, Joshua! We’re glad to hear Austin made your experience such a great one with his friendly attitude and positive personality. We’re lucky to have him on the Imperial Plumbing team, and we’ll be sure to share your kind words with him. We truly appreciate your support!
Ok so I'll be honest, I read every review before calling anyone and I almost didnt call Imperial because one person said they were late ONE time. Anyway. Fabian showed up and honestly? He was fine. Actually good. He was 5 minutes early, which I like. The work was done right and he didnt leave a mess. Well maybe 4.9 because he parked slightly in front of my mailbox but honestly whatever. Fabian did good.
Thank you, Mia! We really appreciate you giving Imperial Plumbing a chance, especially after taking the time to read through the reviews. We're glad Fabian arrived early, got the job done right, and left everything clean. We'll also remind him to keep an eye on those mailboxes! We appreciate your honest feedback and are happy Fabian earned that 4.9!
Big shout-out to Fabian and Sean at Imperial Plumbing! I was dealing with a really annoying bathroom leak, and they stepped in and knocked it out. It was a messy, inconvenient situation, but neither of them hesitated to get their hands dirty to find the problem and get it fixed. What stood out the most was their attitude—they stayed super friendly and had smiles on their faces the whole time. Really appreciate the hard work, guys. Definitely calling them again next time something comes up.
Thank you so much, Shay! We’re glad Fabian and Sean were able to track down that frustrating bathroom leak and get everything taken care of for you. Even when the job gets messy, our team believes in showing up with a positive attitude and getting the job done right. We’ll be sure to pass along your shout-out to both of them! We truly appreciate your trust in Imperial Plumbing!
Analyzing 8,555,4408.6M ReviewsFor 24,25324.3K Experts
