Experts Reviews · Company report
Imperial Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Imperial Plumbing

Tucson, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 44 leak detection services · 5.0★ from 540 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Imperial Plumbing is better than 96% of leak detection services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Imperial Plumbing is better than 96% of leak detection services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Imperial Plumbing is better than 100% of leak detection services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Imperial Plumbing is better than 100% of leak detection services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Imperial Plumbing is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Imperial Plumbing is better than 100% of leak detection services.A
100

Reviews for your job

Customers hired Imperial Plumbing for 8 kinds of job.

Imperial Plumbing for drain cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.29
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$400–500
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$161–$493
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Drain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 38
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 29 Google reviews tagged “Drain cleaning”

Children's2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Imperial was great. Very responsive and easy to work with. Professional group.

Customer photo from Children's's review
Drain cleaning
Samantha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had a great experience and couldn’t be happier with the service! Sean and Austin were professional, friendly, knowledgeable, and did an excellent job. They made sure everything was taken care of properly and made the whole process easy and stress-free. I really appreciate their hard work and attention to detail. I…

Great priceWater heater installationDrain cleaningSewer cleaning
Barbara2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Justin did a fantastic job on my clogged toilets and household drainage pipes. He actually deserves a 10 star review in my opinion.

Paid $1,000–1,200Reasonable priceToilet repairDrain cleaningPlumbing pipe repair
Rissa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Marty from Imperial Plumbing came out to check my sewer line and was fantastic—showed up right on time and really went above and beyond. Highly recommend!

Paid $2,000+Great priceDrain cleaningPlumbing leak detectionSewer cleaning
Joey5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Austin Sfraga and Sean Lucas at Imperial Plumbing are incredibly professional, knowledgeable at what they do, dependable, and honest. If you’re looking for experienced, honest, and high quality work these are the guys.

Customer photo from Joey's reviewCustomer photo from Joey's review
Toilet repairDrain cleaningPlumbing leak detection
VanessaLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Just had Justin Wise over to complete a second round of repairs for us. It’s been great service each time! He previously came by to replace an outdoor hose bib that was leaking. It works great now. We requested for Justin to come back and complete another quoted repair (the most affordable quote we received from…

Paid $800–1,000Great priceDrain cleaning
Othniel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

He left my plumbing working better than when I first bought my house! Amazing work

Great priceShower installationDrain cleaningPlumbing leak detection
Arturo4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Excellent service solved our draining issues.

Paid $200–400Reasonable priceDrain cleaning
Tom4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Austin was terrific to deal with. Explained all aspects of the work that needed to be done. He was professional and excellent to work on our house.

Customer photo from Tom's review
Drain cleaning
John5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The folks from Imperial were able be on the scene within 24 hrs, did a great job, and helped identify some issues for future work that will be big improvements for some less than ideal work done by others in the past.

Paid $400–500Great priceToilet repairDrain cleaning
Edwin7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very professional and knowledgeable five star all around

Not sureToilet repairDrain cleaning
CJ4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Austin was great! Very knowledgeable and professional. Highly recommend Imperial Plumbing! Thanks Imperial!

Drain cleaning
Andrea2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Austin was very kind, knowledgeable and professional. He went above and beyond. He was also very kind to my dog. Recommend Austin 100%!

Not sureDrain cleaningPlumbing pipe repairSewer cleaning
SucreLocal Guide · 79 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Service with integrity. We won't be calling any other plumber EVER! Thank you Elmer, for standout service with compassion on all our issues and for not rushing with my family. This man spoke clearly and is as educated as an old timer. Five stars .

Great priceToilet repairGarbage disposal installationDrain cleaning
Chris4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We had a plugged drain in our kitchen and bathroom during our church meetings. Paul came out at 8 pm on Saturday night and unplugged the line. We were then able to continue serving over 180 people. We were extremely grateful that Paul cleared the line. He did a great job. I now recommend Paul to everyone.

Paid $400–500Great priceDrain cleaning
Shawn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Prompt, professional, and fixed the problem, that multiple other plumbers were not able to do

Drain cleaningSewer cleaningGarbage disposal repair
edgar2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Elmer Marron did an amazing job he did not give up until the drain cleared

Paid $200–300Reasonable priceDrain cleaning
X3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service from this company, friendly, and very communicative! They listened to what the issue was, did an inspection to get a closer look, fully explained the problem, and proposed long-term solutions. The plumbers were very nice and down-to-earth hard-working people!

Drain cleaningService not listed
Reuel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Had a great experience, my plumber was fast and effective at fixing the block in my drain. I live in an old building with bad plumbing but at least any clogs I have are resolved same or next day. I believe Paul was our service tech and he did a great job.

Drain cleaning
Ciera4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Needed a plumber to fix 2 clogged drains at work. Austin was sent out and was able to unclog both drains in no time! Very fast service, plus Austin was super nice and easy to work with!

Drain cleaning
Shane9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Elmer was extremely professional and took extra time to evaluate the problem and fix it as best he could. I would, and will, definitely use their services again.

Toilet repairSewer cleaningDrain cleaning+ Responsiveness+ Punctuality+ Professionalism
Maelyn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

absolute lifesaver!! Gave me a ton of options, was super helpful, and got the job done quickly! definitely referring to all my girlfriends!!!

Plumbing leak detectionPlumbing pipe repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Kendra5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Prompt, professional service! Cannot say enough good things about Imperial. Clean. Knowledgeable. Showed up on time, performed scheduled work, charged same as estimated.

Outdoor plumbing system repairPlumbing pipe repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Eveline2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Paul was professional and quickly did the work.

Drain cleaning
Robert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mr. Paul unglogged a major blockage in kitchen sink today. He also installed my new sink and disposal previously. He showed me my sewer lines with his camera and we discussed issues he idebtified.

Drain cleaning+ Responsiveness+ Punctuality+ Quality
Korii11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Paul was on time. He was very personable. He explained the situation and got right to work. The job was completed . Job well done!! A happy customer!!

Drain cleaning+ Responsiveness+ Punctuality+ Quality
Dave3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Plumber was prompt, friendly, efficient, and effective in solving the issue.

Drain cleaning+ Responsiveness+ Punctuality+ Quality
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I highly recommend Paul at Imperial Plumbing. He is extremely reliable and honest. (No "make work")

Plumbing leak detectionFaucet installationGarbage disposal installation+ Responsiveness+ Punctuality+ Quality
Zack3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Paul with imperial plumbing was an exceptional experienced plumber. He took care of my clogged shower, also adjusted the water pressure. Making sure I had hot water for winter. He got the job done in a timely manner. Is very polite and professional. The only downside is that he isn’t 24/7 but I would definitely call him again.

Shower installationPlumbing pipe repairWater heater repair+ Responsiveness+ Quality+ Professionalism

Price

$529+27% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 55%Reasonable 36%Overpriced 1%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair46$322–$1.1k
Toilet repair39$176–$656
Plumbing leak detection32$78–$630
Plumbing leak repair30$227–$807
Drain cleaning29$161–$493
Faucet repair18$166–$529
Water heater installation16$1.2k–$2.5k
Sewer cleaning15$209–$709

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