Analyzing 8,555,4408.6M ReviewsFor 24,25324.3K Experts

Experts Reviews · Company report
Imperial Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Imperial Plumbing

Tucson, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 44 leak detection services · 5.0★ from 540 Google reviews

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Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Imperial Plumbing is better than 96% of leak detection services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Imperial Plumbing is better than 96% of leak detection services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Imperial Plumbing is better than 100% of leak detection services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Imperial Plumbing is better than 100% of leak detection services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Imperial Plumbing is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Imperial Plumbing is better than 100% of leak detection services.A
100

Reviews for your job

Customers hired Imperial Plumbing for 8 kinds of job.

Imperial Plumbing for faucet installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$292–$593
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#20 / 35
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Faucet installation”

Robert5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Justin (Eeyore) was professional from start to finish. On the first visit, he gave us an estimate and told us what to expect. On the day of installation, he showed up when promised. He replaced a leaky faucet outside with quality materials. He also replaced the pipes under two bathroom sinks, again with high-quality…

Customer photo from Robert's reviewCustomer photo from Robert's reviewCustomer photo from Robert's review
Reasonable priceFaucet installationPlumbing leak repair
Joey5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Austin Sfraga and Sean Lucas at Imperial Plumbing are incredibly professional, knowledgeable at what they do, dependable, and honest. If you’re looking for experienced, honest, and high quality work these are the guys.

Customer photo from Joey's reviewCustomer photo from Joey's review
Toilet repairDrain cleaningPlumbing leak detection
suzann12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I recently had another excellent experience with Imperial Plumbing, having collaborated with both Paul and Austin. Their professionalism and expertise are commendable, and they consistently take the time to thoroughly explain all aspects of the service. I particularly value their transparency and the comprehensive…

Reasonable pricePlumbing leak detectionPlumbing pipe repairFaucet repair+ Responsiveness+ Punctuality+ Quality
MoniqueLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Imperial plumbing is amazing. We had them do the plumbing for a half bath in a new addition to our house. It was a very big project a lot of work involved digging drilling piping. They drilled, pipes, and connected the lines to our septic tank which also needed a huge maintenance on its own. The imperial plumbing…

Customer photo from Monique's reviewCustomer photo from Monique's review
Paid $1,000+Great pricePlumbing pipe repairSewer cleaningToilet installation
Gilda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

After my house was flooded, I was incredibly stressed and unsure where to start. Imperial Plumbing stepped in and handled everything with professionalism, care, and expertise. They have been responsible for all of the plumbing repairs and restoration work, and I honestly couldn’t be more grateful. From day one,…

Paid $1,000+Water heater installationGarbage disposal installationPlumbing leak detection
ReneeLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Elmer was very kind & did an excellent job!

Plumbing leak detectionFaucet installationFaucet repair
Peter2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Paul was very professional and courteous the entire time he was here. He covered his shoes when he came in and thoroughly cleaned up his work before he left. He was on time and completed the job above expectations. We highly recommend Imperial Plumbing!

Faucet installationShower installationFaucet repair+ Responsiveness+ Punctuality+ Quality
Sherry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Paul of Imperial Plumbing was very professional in all ways. Very prompt, was here when he said he would be. Very knowledgeable, good with puppies & people. Will definitely keep him on our repair list for the future. So happy with his work, we've already told people about him and his work. He's your man for any…

Plumbing leak detectionFaucet installationShower installation+ Responsiveness+ Punctuality+ Quality
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I highly recommend Paul at Imperial Plumbing. He is extremely reliable and honest. (No "make work")

Plumbing leak detectionFaucet installationGarbage disposal installation+ Responsiveness+ Punctuality+ Quality

Price

$529+27% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 55%Reasonable 36%Overpriced 1%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair46$322–$1.1k
Toilet repair39$176–$656
Plumbing leak detection32$78–$630
Plumbing leak repair30$227–$807
Drain cleaning29$161–$493
Faucet repair18$166–$529
Water heater installation16$1.2k–$2.5k
Sewer cleaning15$209–$709

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