Experts Reviews · Company report
Imperial Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Imperial Plumbing

Tucson, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 44 leak detection services · 5.0★ from 540 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Imperial Plumbing is better than 96% of leak detection services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Imperial Plumbing is better than 96% of leak detection services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Imperial Plumbing is better than 100% of leak detection services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Imperial Plumbing is better than 100% of leak detection services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Imperial Plumbing is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Imperial Plumbing is better than 100% of leak detection services.A
100

Reviews for your job

Customers hired Imperial Plumbing for 8 kinds of job.

Imperial Plumbing for plumbing leak repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.30
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$227–$807
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 32
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.93%

All 30 Google reviews tagged “Plumbing leak repair”

Mia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Justin Wise did an amazing professional job! The work was exceptional and the clean up was great.

Plumbing pipe repairShower repairPlumbing leak repair
Jacob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had imperial do a complete drain replacement in my house they did a great job and were very clean and stayed in touch with me the whole time. I really appreciate them for the job they did.

Paid $2,000+Great pricePlumbing pipe repairSewer cleaningSewer repair
Robert5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Justin (Eeyore) was professional from start to finish. On the first visit, he gave us an estimate and told us what to expect. On the day of installation, he showed up when promised. He replaced a leaky faucet outside with quality materials. He also replaced the pipes under two bathroom sinks, again with high-quality…

Customer photo from Robert's reviewCustomer photo from Robert's reviewCustomer photo from Robert's review
Reasonable priceFaucet installationPlumbing leak repair
JenniferLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★

They responded quickly. They did the estimate quickly. And they were able to complete the work the next day. They were also super nice.

Paid $600–800Not sureToilet repairPlumbing pipe repairFaucet repair
Rissa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Marty from Imperial Plumbing came out to check my sewer line and was fantastic—showed up right on time and really went above and beyond. Highly recommend!

Paid $2,000+Great priceDrain cleaningPlumbing leak detectionSewer cleaning
Joey5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Austin Sfraga and Sean Lucas at Imperial Plumbing are incredibly professional, knowledgeable at what they do, dependable, and honest. If you’re looking for experienced, honest, and high quality work these are the guys.

Customer photo from Joey's reviewCustomer photo from Joey's review
Toilet repairDrain cleaningPlumbing leak detection
Richard1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Justin was prompt and efficient. I called him to repair a leak under my sink, and while he was there he also fixed my dripping shower head. He strikes me as a very honest and caring person. I recommended him to a couple of my neighbors.

Shower repairPlumbing leak repair
MartinLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The gas company had shut down a gas line in my yard due to a leak. I called Imperial Plumbing and they came right away. They performed leak detection and were able to save me from having to replace the entire line. Im so thankful that they went above and beyond to save us money. Gas is back on and we couldnt be happier!

Customer photo from Martin's review
Paid $600–800Great pricePlumbing leak repair
Luke3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Austin was amazing, had the guys come out and redo all my plumbing lines and a few leaks, he was always courteous, respectful, and great at communicating what was going on! Highly reccomend these folks and Austin specifically!

Paid $2,000+Reasonable pricePlumbing pipe repairSewer repairPlumbing leak repair
Othniel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

He left my plumbing working better than when I first bought my house! Amazing work

Great priceShower installationDrain cleaningPlumbing leak detection
Linda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great service. Justin was top notch. Explained everything and gave complete estimate. A++

Paid $1,200–1,400OverpricedToilet repairPlumbing leak detectionPlumbing pipe repair
Susan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I can't say enough about Justin Nathan and their supervisor at Empire Plumbing the entire team and the two technicians I just mentioned and the supervisor were absolutely incredible from start to finish they took the time to truly understand my personal financial situation and work with me to find realistic…

Paid $2,000+Not sureToilet repairPlumbing leak detectionPlumbing pipe repair
Yolanda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Customer service was excellent. Austin answered all my questions. He was extremely polite and very professional. He explained everything he was doing and why it needed to be done. Very pleased with the work completed. The bathroom sten was fixed and no more leaking, he put in a new handles and it looks amazing. He…

Paid $600–800Reasonable pricePlumbing pipe repairShower repairPlumbing leak repair
SARAH4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Justin and Austin came from Tucson location to check on our leak and they were great! I don’t know anything about plumbing, but they explained what’s going on very thoroughly so I can understand. They were extremely sweet to our dogs so that is also a plus!

Plumbing leak repair
Bill1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Imperial plumbing is great! I have used them several times. They are fast to respond, reliable and not too expensive. I recommend Austin!

Toilet repairPlumbing pipe repairSewer repair
HawaiiLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Quick appointments. Elmer the Tech is very knowledgeable & cool. I would hire them again.

Paid $100–200Reasonable priceShower repairPlumbing leak repair
MelLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Paul and Elmer were great. Great communication and transparency

Paid $500–600Reasonable pricePlumbing leak repair
SucreLocal Guide · 79 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Service with integrity. We won't be calling any other plumber EVER! Thank you Elmer, for standout service with compassion on all our issues and for not rushing with my family. This man spoke clearly and is as educated as an old timer. Five stars .

Great priceToilet repairGarbage disposal installationDrain cleaning
Gilda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

After my house was flooded, I was incredibly stressed and unsure where to start. Imperial Plumbing stepped in and handled everything with professionalism, care, and expertise. They have been responsible for all of the plumbing repairs and restoration work, and I honestly couldn’t be more grateful. From day one,…

Paid $1,000+Water heater installationGarbage disposal installationPlumbing leak detection
Angelo1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I needed some leaking hoses repaired as well as a fridge water connection done quickly for our renovations and this was the only company that could get out to my house fast. I had the pleasure of working with Austin from Imperial Plumbing, and I couldn’t be more impressed. From start to finish, the entire experience…

Great pricePlumbing leak repairService not listed
Beattie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Imperial plumbing has been a wonderful company to do business with. Elmer has serviced our plumbing needs for several years and is always very professional, personable, and thorough.

Paid $200–300Great priceToilet repairPlumbing leak detectionPlumbing leak repair
Tony1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

the worker was very good at what he did

Paid $200–300Reasonable pricePlumbing leak detectionPlumbing leak repair
Eric3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

The best experience with a plumbing service we’ve ever had! The owner was fast and highly efficient at his job, his work was high quality and his pricing was beyond amazing. After days of an outside pipe leaking into my yard, he came and fixed it within an hour of my call. Very professional and an expert within his…

Plumbing leak detectionPlumbing leak repairOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Güero1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazing service! Gave me several great options to fix my issue.

Plumbing leak detectionPlumbing leak repairPlumbing pipe repair+ Responsiveness+ Quality+ Professionalism
DarkHalo3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great Service

Plumbing leak detectionPlumbing leak repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Professionalism
Nadia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We’ve had to reach out multiple times this year for some issues with our toilets. Paul had come to help us each time and is very friendly in each occurrence. He introduces himself over phone call to let us know who is coming and plan a convenient time and is very prompt. He explains the issues he sees well and the…

Plumbing leak detectionPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Jake2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Paul did a great job and his communication was great. Had great knowledge and cleaned up after as well.

Plumbing leak repairFaucet repairSewer repair+ Responsiveness+ Punctuality+ Quality
Sherry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Paul of Imperial Plumbing was very professional in all ways. Very prompt, was here when he said he would be. Very knowledgeable, good with puppies & people. Will definitely keep him on our repair list for the future. So happy with his work, we've already told people about him and his work. He's your man for any…

Plumbing leak detectionFaucet installationShower installation+ Responsiveness+ Punctuality+ Quality
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I highly recommend Paul at Imperial Plumbing. He is extremely reliable and honest. (No "make work")

Plumbing leak detectionFaucet installationGarbage disposal installation+ Responsiveness+ Punctuality+ Quality
Kim8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Plumbing leak repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality

Price

$529+27% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 55%Reasonable 36%Overpriced 1%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair46$322–$1.1k
Toilet repair39$176–$656
Plumbing leak detection32$78–$630
Plumbing leak repair30$227–$807
Drain cleaning29$161–$493
Faucet repair18$166–$529
Water heater installation16$1.2k–$2.5k
Sewer cleaning15$209–$709

Compare with