Experts Reviews · Company report
Imperial Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Imperial Plumbing

Tucson, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 44 leak detection services · 5.0★ from 540 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Imperial Plumbing is better than 96% of leak detection services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Imperial Plumbing is better than 96% of leak detection services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Imperial Plumbing is better than 100% of leak detection services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Imperial Plumbing is better than 100% of leak detection services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Imperial Plumbing is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Imperial Plumbing is better than 100% of leak detection services.A
100

Reviews for your job

Customers hired Imperial Plumbing for 8 kinds of job.

Imperial Plumbing for shower repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$600–800
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$261–$931
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Shower repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 29
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Shower repair”

Mia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Justin Wise did an amazing professional job! The work was exceptional and the clean up was great.

Plumbing pipe repairShower repairPlumbing leak repair
candy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

imperial sent justin sean and austin to do the plumbing for our bathroom remodel. all 3 were respectful and easy to work with. passed inspection no problem. great team

Great priceShower repair
Richard1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Justin was prompt and efficient. I called him to repair a leak under my sink, and while he was there he also fixed my dripping shower head. He strikes me as a very honest and caring person. I recommended him to a couple of my neighbors.

Shower repairPlumbing leak repair
Yolanda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Customer service was excellent. Austin answered all my questions. He was extremely polite and very professional. He explained everything he was doing and why it needed to be done. Very pleased with the work completed. The bathroom sten was fixed and no more leaking, he put in a new handles and it looks amazing. He…

Paid $600–800Reasonable pricePlumbing pipe repairShower repairPlumbing leak repair
HawaiiLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Quick appointments. Elmer the Tech is very knowledgeable & cool. I would hire them again.

Paid $100–200Reasonable priceShower repairPlumbing leak repair
SucreLocal Guide · 79 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Service with integrity. We won't be calling any other plumber EVER! Thank you Elmer, for standout service with compassion on all our issues and for not rushing with my family. This man spoke clearly and is as educated as an old timer. Five stars .

Great priceToilet repairGarbage disposal installationDrain cleaning
Javier11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Paul was awesome I thought i knew a thing or two about plumbing but he was very kind in showing me what I was missing. I guess thats why he is the pro and not. I would be 100% confident in referring anyone who would need his services. Thank you for all that you did for me. Keep up the great work.

Great priceToilet repairFaucet repairShower repair
Christina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Elmer was fast, efficient, and he did a great job on fixing our leak.

Great priceShower repair
Barry11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Am posting this A++ review for an elderly neighbor. She said she was extremely satisfied with Imperial's work and would have them come again. She highly recommends them.

Shower repairService not listed+ Responsiveness+ Punctuality+ Quality
Joychanda7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Paul was very professional. He was on time, provided an explanation of what the problem was, and how the issue was going to be resolved. Paul, ensured all questions, concerns, etc were addressed before he left.

Plumbing pipe repairShower repair+ Responsiveness+ Punctuality+ Quality
Jake2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Paul did a great job and his communication was great. Had great knowledge and cleaned up after as well.

Plumbing leak repairFaucet repairSewer repair+ Responsiveness+ Punctuality+ Quality
Sherry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Paul of Imperial Plumbing was very professional in all ways. Very prompt, was here when he said he would be. Very knowledgeable, good with puppies & people. Will definitely keep him on our repair list for the future. So happy with his work, we've already told people about him and his work. He's your man for any…

Plumbing leak detectionFaucet installationShower installation+ Responsiveness+ Punctuality+ Quality
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I highly recommend Paul at Imperial Plumbing. He is extremely reliable and honest. (No "make work")

Plumbing leak detectionFaucet installationGarbage disposal installation+ Responsiveness+ Punctuality+ Quality

Price

$529+27% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 55%Reasonable 36%Overpriced 1%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair46$322–$1.1k
Toilet repair39$176–$656
Plumbing leak detection32$78–$630
Plumbing leak repair30$227–$807
Drain cleaning29$161–$493
Faucet repair18$166–$529
Water heater installation16$1.2k–$2.5k
Sewer cleaning15$209–$709

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