Experts Reviews · Company report
Imperial Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Imperial Plumbing

Tucson, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 44 leak detection services · 5.0★ from 540 Google reviews

Report card

Percentile vs other leak detection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Imperial Plumbing is better than 96% of leak detection services.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Imperial Plumbing is better than 96% of leak detection services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Imperial Plumbing is better than 100% of leak detection services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Imperial Plumbing is better than 100% of leak detection services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Imperial Plumbing is better than 100% of leak detection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Imperial Plumbing is better than 100% of leak detection services.A
100

Reviews for your job

Customers hired Imperial Plumbing for 8 kinds of job.

Imperial Plumbing for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.5k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 38
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “Water heater installation”

Ariel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Austin and Sean were awesome! They were super helpful, and they were so kind, they let our 5 year old hang out and watch them work. Totally went above and beyond.

Great priceWater heater installation
Gregory3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

We had work done by Shaun and Austin, they did a great job installing our water heater and they were respectful to us and our home.

Paid $200–400Great priceWater heater installation
Marbeth5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Eeyore from Imperial Plumbing was amazing! He installed my water heater fast, was pleasant and I will definitely be calling them for anything plumbing related! Especially EEYORE

Paid $800–1,000Great priceWater heater installation
Samantha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had a great experience and couldn’t be happier with the service! Sean and Austin were professional, friendly, knowledgeable, and did an excellent job. They made sure everything was taken care of properly and made the whole process easy and stress-free. I really appreciate their hard work and attention to detail. I…

Great priceWater heater installationDrain cleaningSewer cleaning
JeremiahLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Called them up to have my water heater replaced, coupled with re-routing the lines and finding out what to do to maintain the new one. Paul did a fantastic job! We ran into a few snags from the previous heater. He went out of his way to get some different parts before the shops close, and get everything hooked back…

Water heater installation
KaijaLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Justin Wise has done a couple of jobs for me. In the past. He installed a new water heater, and saved me some money by giving me good tips on how to take better care of my plumbing. I found him to be courteous, reliable, friendly and professional. He completed the job very quickly and to my satisfaction.

Reasonable priceWater heater installation
Princess1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

they did a great job! Nathan got my heater in very fast and reasonable

Paid $1,000+Reasonable priceWater heater installation
Paul4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Elmer and Paul were great. They showed up ready to work and had smiles on their faces. They got the job done in a timely manner and were on their way. Thanks to them both for a job well done.

Not sureWater heater installation
ShannonLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

I was looking for a plumber that I felt comfortable with. I had an issue with the drain in the kitchen. I got 3 quotes and 3 different experiences. Plumber 1 gave an estimate by running water in the kitchen sink and said he could clear the drain pipe. Plumber 2 came and tried to clear the pipe with a small snake…

Reasonable priceWater heater installation
Gilda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

After my house was flooded, I was incredibly stressed and unsure where to start. Imperial Plumbing stepped in and handled everything with professionalism, care, and expertise. They have been responsible for all of the plumbing repairs and restoration work, and I honestly couldn’t be more grateful. From day one,…

Paid $1,000+Water heater installationGarbage disposal installationPlumbing leak detection
Odis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Elmer was extremely informative and kind. He and Paul did an amazing job installing our new water heater. I highly recommend Imperial Plumbing.

Paid $1,000+Great priceWater heater installation
Douglas1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Paul Samorano and his partner demonstrate the highest level of professionalism and integrity! They did great work and made a difficult job amazing. Wouldn’t want to work with another plumber!

Water heater installation+ Responsiveness+ Punctuality+ Quality
Sherry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Paul of Imperial Plumbing was very professional in all ways. Very prompt, was here when he said he would be. Very knowledgeable, good with puppies & people. Will definitely keep him on our repair list for the future. So happy with his work, we've already told people about him and his work. He's your man for any…

Plumbing leak detectionFaucet installationShower installation+ Responsiveness+ Punctuality+ Quality
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I highly recommend Paul at Imperial Plumbing. He is extremely reliable and honest. (No "make work")

Plumbing leak detectionFaucet installationGarbage disposal installation+ Responsiveness+ Punctuality+ Quality
SpiderLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I'm so glad my neighbor referred me to Paul. I've used Paul on multiple occasions and plan to again in the future. He is extremely competent and professional, and is great about explaining all of the alternatives and their pros and cons. His prices are reasonable as well. He also took the time to explain to me…

Toilet installationWater heater installationFaucet repair+ Responsiveness+ Punctuality+ Quality
Marilu9 months ago★★★★★

Rating only, no written review.

Paid $1,000+Great priceWater heater installation

Price

$529+27% vs typical leak detection services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 55%Reasonable 36%Overpriced 1%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair46$322–$1.1k
Toilet repair39$176–$656
Plumbing leak detection32$78–$630
Plumbing leak repair30$227–$807
Drain cleaning29$161–$493
Faucet repair18$166–$529
Water heater installation16$1.2k–$2.5k
Sewer cleaning15$209–$709

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