Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts

Imperios auto glass logo

Imperios auto glass

Auto glass shop · Los Angeles, CA · reviewed since 2024

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%52+3.7Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#28 of 68 auto glass repairPosition by Experts Score among all companies we track in this category. · better than 60%
4.9 ★★★★★ 129 Google reviews · 24 photos
96%five-star reviews
4.95★last 12 monthsAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
79%reviews answered by the owner
Oct 2026latest review
📞 Call (323) 210-9582Request a call backWebsite ↗

Imperios auto glass at a glance

Customers highlight the shop's punctuality, reasonable pricing, and professional communication during windshield and window repairs. Technicians often provide mobile service to customer locations, completing work quickly with attention to detail. While most reviews praise the convenience and quality, a recurring criticism involves damage to backup cameras during installation and a refusal to return for corrections.

  • Google rating: 4.9 out of 5 from 129 reviews (96% five-star).
  • Reviews on this page: 129 Google reviews (103 with written comments, 18 with photos).
  • Owner responses: the business replied to 79% of reviews.
  • Most recent review: October 20, 2026.
  • Service: Auto Glass Repair serving Los Angeles, California.

Data from Google, last updated November 2, 2026.

Score profile vs other auto glass repair

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

Satisfaction94Reliability94Craft & service–Value100Momentum100Replies to reviews52Satisfaction: 94 (median 92)Reliability: 94 (median 91)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 52 (median 53)
Imperios auto glassAuto Glass Repair median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Imperios auto glass: 94/100 on this factor. Category median: 92.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Imperios auto glass: 94/100 on this factor. Category median: 91.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Imperios auto glass: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Imperios auto glass: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Imperios auto glass: 52/100 on this factor. Category median: 53.C
52

Bar = this company · dark tick = category median.

Star ratings

129 Google reviews we collected

  • 5 stars12496%
  • 4 stars32%
  • 3 stars11%
  • 2 stars11%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 103 written reviews

  • Praise213100%
  • Complaints10%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price2574%
  • Reasonable926%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Quality & results5526%
  • Would recommend4521%
  • Staff & attitude3918%
  • Speed & response3717%
  • Price & value2612%
  • Honesty & trust94%
  • Communication31%

What customers talk about

We read 103 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “This Guy Is Top Notch Professional Very Good At His Line Of Work,I Definitely Highly Recommend Him He Fixed My Front Windshield After Other Companies…”
  • “Is Top Notch Professional Very Good At His Line Of Work,I Definitely Highly Recommend Him He Fixed My Front Windshield After Other Companies Refused…”
  • “Extremely professional was on time and finished in less than 2 hours.”
  • “Thank you Anner Mane that really good job awesome quickly honest and fair price.”
  • “…Refused To Even Touch Someone Else s Work This Guy Did The Work At A Reasonable Price…”
  • “Great price and good fast work 100% reliable highly recommended”
  • “Anner is great to work with, easy communication, fast and prompt service.”

People customers mention

  • Anner 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Imperios auto glass for 6 kinds of job. Pick one to see what they paid and said.

Recent reviews

Jesus1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

This Guy Is Top Notch Professional Very Good At His Line Of Work,I Definitely Highly Recommend Him He Fixed My Front Windshield After Other Companies Refused To Even Touch Someone Else s Work This Guy Did The Work At A Reasonable Price

Lily1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Abner was helpful and very knowledgeable. Thank you gracias . Professional and communicated the whole time . Thank you . Would highly recommend

JoanneLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

So helpful and on time. Repaired my windows and made sure all the broken glass was gone.

Reasonable priceAuto windshield repair
jerrywidLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Thank you Anner Mane that really good job awesome quickly honest and fair price. He give the best solution. I appreciate and recommended him if you have any problem with your auto glass just contact him he is the best auto glass in LA

Great priceAuto windshield repair
Robin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Had a great experience , Getting my windshield replaced I wish I could give him more than five stars. It was an emergency. He arrived to care the problem for me and and on I went can’t take him enough. I recommend highly you won’t be disappointed.

Great priceAuto windshield repair
janel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Súper recomendado ⭐️⭐️⭐️⭐️⭐️. Llamé un día antes y al día siguiente vino a instalarme el vidrio. La instalación fue súper rápida y quedó excelente. ¡Muchas gracias por el buen servicio! 🙌🏼😊

Great priceAuto side view mirror repair

Jobs customers hired them for

JobReviewsCategory typical
Auto windshield repair23—
Auto power window repair4—
Auto side view mirror repair4—
Auto windshield replacement2—
Auto rear window replacement2—
Auto side window replacement2—

Compare with

Photos

Customer reviews

4.9 ★★★★★ 129 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Filter by topic — each topic is highlighted in the reviews in the same color
Jesus Laredo1 reviewTotal number of Google reviews Jesus has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This Guy Is Top Notch Professional Very Good At His Line Of Work,I Definitely Highly Recommend Him He Fixed My Front Windshield After Other Companies Refused To Even Touch Someone Else s Work This Guy Did The Work At A Reasonable Price

Lily Avila1 reviewTotal number of Google reviews Lily has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Abner was helpful and very knowledgeable. Thank you gracias . Professional and communicated the whole time . Thank you . Would highly recommend

Response from the owner · 5 months ago

Hello Lily . I would like to thank you for giving us the opportunity to help you out with your needs. We are glad that you had a great experience with our service. Best regards!!!

Joanne MaravillaLocal Guide · 14 reviewsTotal number of Google reviews Joanne has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

So helpful and on time. Repaired my windows and made sure all the broken glass was gone.

  • Price assessment: Reasonable price
  • Services: Auto windshield repair
Luis Rodríguez4 reviewsTotal number of Google reviews Luis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Buena persona o cumplidor y bien echo

jerrywid wLocal Guide · 18 reviewsTotal number of Google reviews jerrywid has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Thank you Anner Mane that really good job awesome quickly honest and fair price. He give the best solution. I appreciate and recommended him if you have any problem with your auto glass just contact him he is the best auto glass in LA

  • Price assessment: Great price
  • Services: Auto windshield repair
Robin Delgado3 reviewsTotal number of Google reviews Robin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Had a great experience , Getting my windshield replaced I wish I could give him more than five stars. It was an emergency. He arrived to care the problem for me and and on I went can’t take him enough. I recommend highly you won’t be disappointed.

  • Price assessment: Great price
  • Services: Auto windshield repair
janel hakim1 reviewTotal number of Google reviews janel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Súper recomendado ⭐️⭐️⭐️⭐️⭐️. Llamé un día antes y al día siguiente vino a instalarme el vidrio. La instalación fue súper rápida y quedó excelente. ¡Muchas gracias por el buen servicio! 🙌🏼😊

  • Price assessment: Great price
  • Services: Auto side view mirror repair
Maria Madrid3 reviewsTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service! The window repair was super easy, fast, and turned out perfectly. Highly recommend! ¡Excelente servicio! La reparación de la ventana fue muy fácil, rápida y quedó perfecta. ¡Muy recomendado!

  • Price assessment: Great price
  • Services: Auto windshield repair
Ashlee Barling3 reviewsTotal number of Google reviews Ashlee has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Imperial auto glass. Extremely professional was on time and finished in less than 2 hours.

  • Price assessment: Great price
  • Services: Auto windshield repair
Osbin Lopez1 reviewTotal number of Google reviews Osbin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Es muy amable, muy buen precio la verdad Se los recomiendo lo llamaría cuando lo ocupe otra vez 100% recomendable

Imperios auto glass on Google Maps →

Business details