How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%89+21.6Value 14%91+12.9Replies to reviews 7%61+4.3Craft & service penalty93−0.7Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREImport Motor Werks
Cary, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #66Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.9★ from 812 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Import Motor Werks for 8 kinds of job.
Import Motor Werks for steering & suspension repair
Clear ✕All 19 Google reviews tagged “Steering & suspension repair”
Import Motor Werks provided exceptional service! The mechanic took the time to do a test drive with me. I really appreciate their great staff and customer service. The final price I paid was a little cheaper than the original quote because they were honest with the time spent on one of my repairs. If you are looking…
We think they’re honest, pricing beats dealership, appreciate their diagnostic checklists, they don’t suggest unnecessary work.
Great communication through text and email. Nice after hours key drop off station. Happy with price, recommendations and honesty.
I brought my 2015 Lexus GS350 here due to a really bad misfire in two of the cylinders, and Import Motor Werks is the absolute best. I’ve taken the car to other shops in the past, but have not been able to find a trustworthy and transparent one until now. From the initial contact to picking up my car after it was…
Excellent help from Daniel setting up the diagnostics and needed repairs, and excellent workmanship from Matt in getting the repairs done on time and to high quality standards! The IMW team is a high functioning company! It was my first time and I'm definitely coming back!
I’ve had my work done here for years wouldn’t go anywhere else.
Full transparency great service. I left my car the evening before and they called before 10:00 the next morning having already done the inspection and with a full list of what needed to be done. I could approve or decline any item. They took care of everything on the list by the time promised and I was back on the road with my car in good order.
Great customer service (Melody), easy to do business with, very reasonable prices, quality work, honest
Best place to get your car serviced and repaired! Everyone there is great, friendly and knowledgeable from the ground up. Always are updated about the progress of the repair. Detailed explanation and pictures when the repair is complete. All at a fair price, what else can you ask for.
Will never use this shop again and will make sure my coworkers know.Got charge to fix one problem that was not associated with the original issue. After picking up the car the first time there was an additional knocking from the axle, they kept the car and fixed it the next day. Again I was told the car was repaired…
From day one, Brandon and the team were phenomenal! Took a deliberate approach to providing me comprehensive diagnostics for my BMW. Brandon was very honest and upfront about the extent of the repairs and along with the associated costs. Helped me game plan repairs according to immediate priority. Import Motor Werks…
Unfortunately, we stopped going to Import Motor Works (IMW) because the level of service we received has declined over the past 2+ years for the following reasons: (1) They did not always complete the work in the way that we requested it (2) They used knock-off/cheaper parts which created other problems that did not…
Couldn't recommend this place high enough! I brought my BMW in in need of several repairs: oil pan gasket leak, bad engine mounts, bad thrust arm brushings to name a few. Not only did I save a ton of money by coming here over the dealership, but they bundled services together so I wouldn't pay double for labor. I…
I have done business with Import Motor Werks for 10 years or more. They have worked on a wide range of vehicles that I have owned (Japanese, Euro, even domestic a couple of times). They have performed a wide range of services from oil change and tires, to timing belt services and engine rebuilds. They have always…
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 63 | — |
| General repairs & maintenance | 56 | — |
| Auto engine diagnostic | 26 | — |
| Air & cabin filter replacement | 24 | — |
| Wheel alignment | 24 | — |
| Brakes | 23 | — |
| Tires | 20 | — |
| Engine repair | 19 | — |
