iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%89+21.6Value 14%91+12.9Replies to reviews 7%61+4.3Craft & service penalty93−0.7Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#66 of 148 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 56%
4.9★★★★★812 Google reviews · 24 photos
94%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the shop for timely diagnostics, transparent pricing, and consistent communication regarding repair progress. Services often involve German vehicle repairs, with many noting that final costs were lower than initial estimates. However, lower-rated reviews highlight concerns about billing for inspections on warranty-covered issues, repeated unresolved mechanical problems, and instances where customers felt pressured to approve additional expenses.
Google rating: 4.9 out of 5 from 812 reviews (94% five-star).
Reviews on this page: 812 Google reviews (592 with written comments, 16 with photos).
Owner responses: the business replied to 69% of reviews.
Most recent review: October 1, 2026.
Service: Auto Repair Shop serving Cary, North Carolina.
Data from Google, last updated October 25, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Import Motor WerksAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Import Motor Werks: 89/100 on this factor. Category median: 87.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Import Motor Werks: 89/100 on this factor. Category median: 83.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Import Motor Werks: 93/100 on this factor. Category median: 99.A
93
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Import Motor Werks: 91/100 on this factor. Category median: 100.A
91
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Import Motor Werks: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Import Motor Werks: 61/100 on this factor. Category median: 59.B
61
Bar = this company · dark tick = category median.
Star ratings
812 Google reviews we collected
4.9of 5
5 stars76294%
4 stars233%
3 stars51%
2 stars61%
1 star162%
Praise vs complaints
Phrases our text analysis found in 592 written reviews
97%praise
Praise1,02797%
Complaints353%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price2321%
Reasonable7771%
Overpriced33%
Not sure66%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results21520%
Staff & attitude20419%
Price & value16816%
Speed & response14914%
Would recommend11611%
Honesty & trust11211%
Communication989%
What customers talk about
We read 592 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Matt does excellent work and takes great care to provide high quality service and repairs.”
“The customer service is horrible and the work is subpar.”
“Super friendly team that kept me posted on my service”
“The woman at the front desk was very short, rude and disrespectful.”
“The service itself was fantastic and the billing appropriate, fair and communicated with trust.”
“In the end, if you think you get overcharged, they say : hey you approved it!”
“The technician diagnosed the problem in a timely manner sent me a detailed description of what the problem was.”
“Scheduled service with a loaner without much delay.”
“I recommend them and will be using them again when the need arises.”
“I will never return here and would recommend them to no one else.”
“The final price I paid was a little cheaper than the original quote because they were honest with the time spent on one of my repairs.”
“I played it cool because I knew either they were lying or the dealership has taken advantage of me.”
“They worked with my 3rd party warranty company and did the repair in a timely fashion and according to the plan the communication throughout was great.”
People customers mention
Michael23 reviews
Audi17 reviews
Daniel17 reviews
Porsche13 reviews
Tammy12 reviews
Works12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Import Motor Werks for 8 kinds of job. Pick one to see what they paid and said.
Don7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I had a great experience with Import Motor Werks. I recently had a radiator replaced. The technician diagnosed the problem in a timely manner sent me a detailed description of what the problem was.
They worked with my 3rd party warranty company and did the repair in a timely fashion and according to the plan the…
Auto water leak repair
Nimeshkumar1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★
Fixed coolant leak issue which they identified by pressure test. Issue is resolved now. I am happy with the service & looking ahead work with them.
Reasonable priceOil changeService not listed
Althea6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Import Motor Werks provided exceptional service! The mechanic took the time to do a test drive with me. I really appreciate their great staff and customer service. The final price I paid was a little cheaper than the original quote because they were honest with the time spent on one of my repairs. If you are looking…
Great priceSteering & suspension repair
kathryn3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Import Motor Werks is the place to go! Super friendly team that kept me posted on my service
Auto maintenance
Stenly3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My check engine light issue was resolved quickly. The service was done very honestly and professionally, which I highly appreciate. They got my loyalty for future business.
PhillipLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Incredible service! Easy to schedule, easy to drop off and pick up when my service was complete.
I had a great experience with Import Motor Werks. I recently had a radiator replaced. The technician diagnosed the problem in a timely manner sent me a detailed description of what the problem was.
They worked with my 3rd party warranty company and did the repair in a timely fashion and according to the plan the communication throughout was great.
I recommend them and will be using them again when the need arises.
Services: Auto water leak repair
Response from the owner · 3 weeks ago
Don,
Thank you for taking the time to share such a detailed 5-star review! We’re very happy to hear that you had a great experience with Import Motor Werks during your radiator repair.
From accurately diagnosing the problem and providing detailed information about our findings to coordinating with your third-party warranty company, our goal is to make the repair process as clear and straightforward as possible. We know how important communication is when your vehicle is in the shop, and we’re glad our team kept you informed and completed the repair according to plan.
Your recommendation and decision to trust us with your future automotive needs mean a great deal to our entire team. Thank you for choosing Import Motor Werks—we truly appreciate your business and look forward to being here for you whenever you need us!
Ramsey McIntire4 reviewsiTotal number of Google reviews Ramsey has written across all businesses on Google Maps, not just this one.
Charles,
Thank you for the 5-star review! We appreciate you choosing Import Motor Werks and are glad you had a positive experience with our team.
Your support means a great deal to our locally owned business. Thank you for trusting us with your vehicle, and we look forward to serving you again in the future!
Nimeshkumar Patel1 reviewiTotal number of Google reviews Nimeshkumar has written across all businesses on Google Maps, not just this one.
Fixed coolant leak issue which they identified by pressure test. Issue is resolved now. I am happy with the service & looking ahead work with them.
Price assessment: Reasonable price
Services: Oil change, Service not listed
Response from the owner · 3 weeks ago
Nimeshkumar,
Thank you for the 5-star review and for choosing Import Motor Werks!
We’re glad our team was able to use pressure testing to accurately locate the source of your coolant leak and complete the necessary repair to resolve the issue. Taking the time to properly diagnose a concern before recommending repairs is an important part of how we approach every vehicle that comes into our shop.
It’s wonderful to hear that you’re happy with the service you received, and we especially appreciate knowing that you plan to work with us in the future. We look forward to building a lasting relationship and being here for your future maintenance and repair needs!
Althea Lewis6 reviewsiTotal number of Google reviews Althea has written across all businesses on Google Maps, not just this one.
Import Motor Werks provided exceptional service! The mechanic took the time to do a test drive with me. I really appreciate their great staff and customer service. The final price I paid was a little cheaper than the original quote because they were honest with the time spent on one of my repairs. If you are looking for exceptional customer service and people that go above and beyond, this is the place!
Price assessment: Great price
Services: Steering & suspension repair
Response from the owner · 3 weeks ago
Althea,
Thank you so much for this thoughtful 5-star review! We truly appreciate you taking the time to share your experience with Import Motor Werks.
We’re especially glad our technician was able to join you for a test drive and take the time to fully understand your concerns. That extra communication can make an important difference when diagnosing a vehicle, and we want our customers to feel heard throughout the entire process.
We also appreciate you recognizing the adjustment to your final invoice. If a repair takes less time than originally estimated, we believe the final bill should accurately reflect the work performed. Honesty and transparency are extremely important to us, and earning our customers’ trust is always more valuable than simply making a sale.
Thank you for your kind words about our team and customer service. It was a pleasure taking care of you and your vehicle, and we’re grateful for your recommendation. We look forward to being here whenever you need us again!
kathryn tarquini3 reviewsiTotal number of Google reviews kathryn has written across all businesses on Google Maps, not just this one.
Import Motor Werks is the place to go! Super friendly team that kept me posted on my service
Services: Auto maintenance
Response from the owner · 3 weeks ago
Kathryn,
Thank you for the awesome 5-star review and for recommending Import Motor Werks!
We’re happy to hear that our team made you feel welcome and kept you informed throughout your vehicle’s service. Clear, consistent communication is a big part of the experience we want every customer to have, and we never want you wondering what’s happening with your vehicle while it’s in our care.
We truly appreciate your trust and support. Thank you for choosing Import Motor Werks, and we look forward to taking care of you and your vehicle again!
Stenly Tan3 reviewsiTotal number of Google reviews Stenly has written across all businesses on Google Maps, not just this one.
My check engine light issue was resolved quickly. The service was done very honestly and professionally, which I highly appreciate. They got my loyalty for future business.
Response from the owner · a month ago
Stenly,
Thank you for the wonderful 5-star review and for trusting Import Motor Werks with your BMW!
We’re pleased our team was able to diagnose and resolve your check engine light concern quickly while providing the honest and professional service you deserve. We believe our customers should always feel confident in the information and recommendations they receive from us, so your comments about our honesty are especially appreciated.
Earning your loyalty is one of the greatest compliments we can receive. Thank you for giving us the opportunity to care for your BMW—we look forward to building a long-lasting relationship and being here for your future service and repair needs!
Phillip PerryLocal Guide · 16 reviewsiTotal number of Google reviews Phillip has written across all businesses on Google Maps, not just this one.
Incredible service! Easy to schedule, easy to drop off and pick up when my service was complete.
Price assessment: Great price
Services: Transmission
Response from the owner · a month ago
Thank you for the fantastic 5-star review! We’re so glad to hear that you had a great experience with Import Motor Werks from start to finish.
We know having your vehicle serviced can interrupt a busy schedule, so we work hard to make every step—from scheduling your appointment to dropping off and picking up your vehicle—as convenient and straightforward as possible.
Thank you for trusting our team with your vehicle and for taking the time to share your experience. We truly appreciate your business and look forward to taking care of you again in the future!
Tatyana Bondarenko2 reviewsiTotal number of Google reviews Tatyana has written across all businesses on Google Maps, not just this one.
I placed my car mercedes C250 to the shop with check engine on. Team in a shop did diagnostic and found timing chain stretched. Order parts I aproved cost of repairs and in few days car was repaired. Ranning good. Happy with that. I had received text every day from Danial about progress, very helpful. What am not happy, I didn't get normal print with explanation what they repaired, instead of that I got text, which they sent me every day. The total wich I approved was mutch less, then final total, without explanation. ALSO I decided to look under the hood and found the tank with blu cup fluid for windshield was opened, engine cover was covered with dust.
Price assessment: Overpriced
Services: Auto engine diagnostic
Peter Jarema1 reviewiTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
I highly recommend IMW. Matt does excellent work and takes great care to provide high quality service and repairs. Daniel does a great job sourcing the OE parts I prefer and communicating the progress. Thank you IMW Team!
Response from the owner · a month ago
Peter,
Thank you so much for the 5-star review and for your recommendation of Import Motor Werks!
We especially appreciate you recognizing Matt and Daniel. Matt takes tremendous pride in the quality of his work and the care he puts into every repair, while Daniel works hard to communicate clearly, keep things moving, and accommodate preferences such as sourcing OE parts whenever possible.
Providing quality repairs is truly a team effort, and feedback like yours means a great deal to everyone here. We’re grateful for your trust in our team and appreciate the opportunity to care for your vehicle.
Thank you again for choosing Import Motor Werks. We look forward to continuing to provide you with the level of service you’ve come to expect from us!
