How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%89+21.6Value 14%91+12.9Replies to reviews 7%61+4.3Craft & service penalty93−0.7Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREImport Motor Werks
Cary, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #66Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.9★ from 812 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Import Motor Werks for 8 kinds of job.
Import Motor Werks for wheel alignment
Clear ✕All 24 Google reviews tagged “Wheel alignment” · showing 20
We always have a great experience here. Good communication from start to finish and quality work.
Great mechanics shop to service your car. Friendly and trustworthy staffs. Professional in German cars. Highly recommended for anyone who owns BMW/Audi/Merc/Porsche,...
We take our Subarus and Audi for service here for almost a decade. Honest assessments, excellent work, excellent customer service, no price gouging. Will always will go back.
We think they’re honest, pricing beats dealership, appreciate their diagnostic checklists, they don’t suggest unnecessary work.
I enjoyed my experience overall and my service was done exactly how I wanted it to be! Thanks yall!
I've brought 3 different cars to Import Motor Works and have always had a pleasant experience. Estimates are straight forward and no surprises. Nothing has ever been returned for rework during their warranty of repair period. Also they provide a good pre-inspection for a used car you might wish to buy on the open market.
Very professional and courteous.
I brought my 2015 Lexus GS350 here due to a really bad misfire in two of the cylinders, and Import Motor Werks is the absolute best. I’ve taken the car to other shops in the past, but have not been able to find a trustworthy and transparent one until now. From the initial contact to picking up my car after it was…
Friendly, cost effective service. Highly recommend!
I’ve had my work done here for years wouldn’t go anywhere else.
Full transparency great service. I left my car the evening before and they called before 10:00 the next morning having already done the inspection and with a full list of what needed to be done. I could approve or decline any item. They took care of everything on the list by the time promised and I was back on the road with my car in good order.
Updated 8/19/2024 We once again took our car to Import Motor Werks for two reasons: exceptional customer service and exceptional care of our car. We have been using IMW for a few years now and we drive 45 plus minutes to get there, even though there are other options for us nearer to our home. Michael is fantastic.…
Import Motor Werks have been my team for my BMW needs. Mike (Customer Rep) keeps me informed of any issues that arise. My experience with Mike has always been that of humble professionalism. The prices are fair and middle ground in comparison to other local German-specific auto shops and they offer the wonderful…
Great shop. Friendly staff. Excellent work. Free loaners
I would not trust anyone else with my car!
Service was performed as stated
As usual, excellent quality service.
IMW recently took care of some larger maintenance items, new tires, alignment, and window tinting for my Cayenne. Prices were definitely better than the Porsche dealer. So was the service. Michael kept me apprised of the status throughout - I really appreciated that. I like their online interface for reviewing the…
Couldn't recommend this place high enough! I brought my BMW in in need of several repairs: oil pan gasket leak, bad engine mounts, bad thrust arm brushings to name a few. Not only did I save a ton of money by coming here over the dealership, but they bundled services together so I wouldn't pay double for labor. I…
I have done business with Import Motor Werks for 10 years or more. They have worked on a wide range of vehicles that I have owned (Japanese, Euro, even domestic a couple of times). They have performed a wide range of services from oil change and tires, to timing belt services and engine rebuilds. They have always…
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 63 | — |
| General repairs & maintenance | 56 | — |
| Auto engine diagnostic | 26 | — |
| Air & cabin filter replacement | 24 | — |
| Wheel alignment | 24 | — |
| Brakes | 23 | — |
| Tires | 20 | — |
| Engine repair | 19 | — |
