Lori R1 reviewTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing work!! Car looks new. Easy to schedule very courteous. Definitely recommend!
In Great Detail
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%94+55.2Reliability 26%94+24.5Value 15%100+15.2Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 46 car wash servicesPosition by Experts Score among all companies we track in this category. · better than 67%
5.0 ★★★★★ 116 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
34%reviews answered by the owner
Oct 2026latest review
In Great Detail at a glance
Google reviewers rate In Great Detail five out of five stars across 116 reviews, highlighting consistent praise for thorough interior and exterior cleaning, paint correction, and ceramic coating services. Customers frequently note the business's punctuality, flexible scheduling, and clear communication regarding pricing and timelines. The team is described as accommodating and professional, often going beyond standard expectations to restore heavily soiled vehicles or remove deep scratches and odors. No recurring criticisms appear in the provided excerpts, which uniformly describe positive experiences and high satisfaction with the final results.
- Google rating: 5.0 out of 5 from 116 reviews (98% five-star).
- Reviews on this page: 116 Google reviews (95 with written comments, 9 with photos).
- Owner responses: the business replied to 34% of reviews.
- Most recent review: October 26, 2026.
- Service: Car Wash serving West Chester, Pennsylvania.
Data from Google, last updated October 28, 2026.
Score profile vs other car wash services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.In Great Detail: 94/100 on this factor. Category median: 93.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.In Great Detail: 94/100 on this factor. Category median: 92.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.In Great Detail: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.In Great Detail: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.In Great Detail: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 94.–
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Bar = this company · dark tick = category median.
Star ratings
116 Google reviews we collected
- 5 stars11498%
- 4 stars00%
- 3 stars11%
- 2 stars11%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 95 written reviews
- Praise14399%
- Complaints21%
Topic share
How often each topic comes up in the written reviews
- Quality & results4531%
- Would recommend3222%
- Staff & attitude2114%
- Price & value1913%
- Communication139%
- Speed & response96%
- Honesty & trust64%
What customers talk about
We read 95 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great service, always a fantastic job and easy to work with.”
“Very happy with the service and recommend them without hesitation.”
“Great Service, Fast Turnaround Times and Friendly Staff.”
“Honest, up front, and quality work for a fair price.”
“I have had a weird smell in my car and he has walked me through different processes to get rid of the smell.”
“He was able to get me in the next day as there was a cancellation.”
“Great service, honest price and done when they say.”
People customers mention
- Craig 10 reviews
- Rene 6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired In Great Detail for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
Lori1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Amazing work!! Car looks new. Easy to schedule very courteous. Definitely recommend!
Lindsay5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Craig has been so amazing. I have had a weird smell in my car and he has walked me through different processes to get rid of the smell. He has been so helpful!!!
Rob2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Bought a used car that was riddled with scratches. I scheduled an extirior detail here and these guys turned my car's paint and turned it into a mirror! Went above and beyond, even painted my hitch receiver! 10/10. Great communication, great prices, excellent experience!
PaulaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Car looks great. Inside, outside, touchups, etc. I would definitely come back with my next vehicle.
Ben2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Wonderful work and wonderful service! A small family, local business doing high quality work. Accommodating and personable. They call and text you to tell you when your car is ready, which I so appreciate! Wonderful wonderful!!
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Before we sold our business (local dealership) we sent the bulk of our used cars to In Great Detail. Quite a volume of cars every month and their team never once let us down, even with our exacting standards. Now that I'm out of the business, I still take my personal cars to Craig and Rene. Not only are they the…
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Auto detailing | 27 | — |
| Car waxing | 7 | — |
| Auto interior vacuuming | 7 | — |
| Steam cleaning | 6 | — |
| Full body wash | 5 | — |
| Seat shampooing | 5 | — |
| Headlight polishing | 4 | — |
| Wheel washing | 4 | — |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 116 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Lindsay Asquith5 reviewsTotal number of Google reviews Lindsay has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCraig has been so amazing. I have had a weird smell in my car and he has walked me through different processes to get rid of the smell. He has been so helpful!!!
Response from the owner · a week ago
HI Lindsay, Thank you for the great 5 star review, I appreciate it! I hope to see you again in the future. Thanks again, Craig
James Maio4 reviewsTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service, always a fantastic job and easy to work with.
Response from the owner · a year ago
James, Thank you so much for the 5 star review, I appreciate it very much. See you next time Craig
Rob Woodward2 reviewsTotal number of Google reviews Rob has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBought a used car that was riddled with scratches. I scheduled an extirior detail here and these guys turned my car's paint and turned it into a mirror! Went above and beyond, even painted my hitch receiver! 10/10. Great communication, great prices, excellent experience!
Response from the owner · 2 weeks ago
Rob, Thanks for the glowing review, I appreciate it. I look forward to seeing you in the future! Craig
Paula WLocal Guide · 18 reviewsTotal number of Google reviews Paula has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCar looks great. Inside, outside, touchups, etc. I would definitely come back with my next vehicle.
Response from the owner · a month ago
Paula, Thanks so much for your 5 star review. As a small business your review of our service is our best form of advertising. I appreciate you taking the time to leave such a great review Craig
Joe O'Connor1 reviewTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat job, car looks brand new!!!
Response from the owner · 2 months ago
Hi Joe, Thank you so much for your 5 star review, I really appreciate it. I hope we'll see you again soon!
B Van Alen3 reviewsTotal number of Google reviews B has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBrought I super dirty vehicle and now looks brand new. Incredible!
Response from the owner · 2 months ago
Rob, I'm so happy you liked our service. I hope to be of service to you in the future, and thanks so much for your 5 star review, I appreciate it
Ben Grossman2 reviewsTotal number of Google reviews Ben has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWonderful work and wonderful service! A small family, local business doing high quality work. Accommodating and personable. They call and text you to tell you when your car is ready, which I so appreciate! Wonderful wonderful!!
Response from the owner · 2 months ago
Hi Ben, Thank you for your 5 star review. You are correct, this is a small family business, and we do take pride in the services we offer. I appreciate you taking the time to post such a wonderful review. Hope to see you again soon
Michael Vadasz2 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBefore we sold our business (local dealership) we sent the bulk of our used cars to In Great Detail. Quite a volume of cars every month and their team never once let us down, even with our exacting standards. Now that I'm out of the business, I still take my personal cars to Craig and Rene. Not only are they the nicest guys you'll meet, but the quality of work is second to none and it's finished when they say it will be. I couldn't recommend them more.
Response from the owner · 3 months ago
Hi Michael, It has been my pleasure to have served your dealership for over 30 years. Your 5 star review is greatly appreciated and your kind words are exceptional. Thank you so much and I look forward to servicing your families vehicles for many years to come. Craig
Alonzo Adams3 reviewsTotal number of Google reviews Alonzo has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery Happy with the job they did. Will return
Response from the owner · 3 months ago
Alonzo, Thanks so much for your 5 star review. I appreciate your business through the years and look forward to taking care of your cars in the future.
Business details
- Address: 306 Westtown Rd, West Chester, PA 19382
- Phone: (610) 431-6210
- Website: ingreatdetail.net
- Service area: West Chester, PA