Auto repair shop · Lincoln, NE · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%79+19.2Value 14%91+12.9Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#579 of 975 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 41%
4.8★★★★★1,274 Google reviews · 17 photos
92%five-star reviews
4.81★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate inMOTION Auto Care 4.8 out of 5 stars based on 1274 reviews, with the owner responding to every comment. Customers frequently praise the shop for prompt service, clear communication, and staff who explain repairs without pressure. They also appreciate same-day fixes, shuttle services, and detailed visual updates. However, lower-rated reviews highlight concerns about high pricing, unexpected diagnostic fees, and instances where repairs were deemed incomplete or inaccurate by other mechanics.
Google rating: 4.8 out of 5 from 1,274 reviews (92% five-star).
Reviews on this page: 1,274 Google reviews (893 with written comments, 8 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 28, 2026.
Service: Auto Repair Shop serving Lincoln, Nebraska.
Data from Google, last updated November 1, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
inMOTION Auto CareAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.inMOTION Auto Care: 81/100 on this factor. Category median: 88.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.inMOTION Auto Care: 79/100 on this factor. Category median: 85.B
79
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.inMOTION Auto Care: 94/100 on this factor. Category median: 99.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.inMOTION Auto Care: 91/100 on this factor. Category median: 100.A
91
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.inMOTION Auto Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.inMOTION Auto Care: 100/100 on this factor. Category median: 60.A
100
Bar = this company · dark tick = category median.
Star ratings
1,274 Google reviews we collected
4.8of 5
5 stars1,16792%
4 stars645%
3 stars91%
2 stars91%
1 star252%
Praise vs complaints
Phrases our text analysis found in 893 written reviews
97%praise
Praise1,48397%
Complaints423%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price4122%
Reasonable13170%
Overpriced84%
Not sure63%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude36624%
Quality & results31921%
Speed & response20513%
Honesty & trust18112%
Communication16010%
Would recommend14810%
Price & value14610%
What customers talk about
We read 893 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Unbelievable service, staff is enjoyable and very nice!”
“Knowledgeable, Professional, Thorough and Courteous!”
“After the mechanic drove it for a test drive, the REVERSE and all other gears didn't work.”
“They were able to get her car in right away and help us out.”
“John the service advisor told me that if I did not IMMEDIATELY fix the clock spring (very expensive repair) I was risking having my entire wiring system ruined.”
“InMotion is my go-to for trusted and qualified service.”
“Stop lying to your customers to get them to spend money.”
“Stayed in communication providing reports and visuals.”
“It was never explained to me that there was two parts.”
“Would highly recommend this company to anyone who needs a competent mechanic and honest service.”
“…ed to reduce the bill even one dime if you're disabled senior like me stay away they are a rip-off with a giant smile tires weren't rotated none of th…”
“Expectations always met and the service was quick and reasonably priced”
“It keeps going out very pricey and tell you things and knee replaced that I just did myself highly not recommended.”
People customers mention
Jared23 reviews
Bailey9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired inMOTION Auto Care for 8 kinds of job. Pick one to see what they paid and said.
Zack1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
My wife’s van had issues 2 days before we had to leave town for her fathers funeral. They were able to get her car in right away and help us out. When we picked it up, they also had a sympathy card and stuffed animal. They were amazing to work with in a short time crunch and did everything they could. Amazing service and company.
Great priceElectrical repair
Jay5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Unbelievable service, staff is enjoyable and very nice! They even sent me a little gift card to Starbucks in the mail a couple days later! Will definitely be back
Oil change
Emanuel1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
A very professional repair shop; the staff is quite friendly and keeps you informed throughout the entire time they are working on your car.
Ted2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Knowledgeable, Professional, Thorough and Courteous! Stayed in communication providing reports and visuals. Left me confident these guys know what they're doing.
Peggy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
The staff is always purrfect with customer service. The mechanics are also purrfection
Service not listed
Marissa3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Fantastic experience. The team was very thorough and experienced excellent communication and customer service. It was extremely convenient as well. Will be going back for future oil changes and other maintenance.
My wife’s van had issues 2 days before we had to leave town for her fathers funeral. They were able to get her car in right away and help us out. When we picked it up, they also had a sympathy card and stuffed animal. They were amazing to work with in a short time crunch and did everything they could. Amazing service and company.
Price assessment: Great price
Services: Electrical repair
Response from the owner · 5 days ago
Thank you so much for sharing your experience with us. We were truly honored to assist you and your wife during such a difficult time for your family. We understand how stressful vehicle issues can be, especially when you have a deadline and a heavy heart, so we are glad we could get her van back on the road quickly for you. Hearing that our small gesture of sympathy brought a tiny bit of comfort means the world to our team. We appreciate your kind words and wish you and your family the very best.
Benjamin Gelber8 reviewsiTotal number of Google reviews Benjamin has written across all businesses on Google Maps, not just this one.
Thank you so much for the five-star rating! We are thrilled to hear that you found our team to be prompt, courteous, and competent. Providing efficient and professional service is always our top priority, and your feedback lets us know we are hitting the mark. We look forward to working with you again!
John Dumonceaux2 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Excellent experience. Was kept informed during the entire process.
Price assessment: Great price
Services: Air & cabin filter replacement, Auto exhaust system repair, General repairs & maintenance, Auto engine diagnostic, Auto engine tuning, Vehicle Inspection, Brakes, Auto battery maintenance, Vehicle safety inspection, Auto maintenance
Response from the owner · 5 days ago
Thank you so much for the five-star rating! We are thrilled to hear that you had such an excellent experience with us. Providing clear and consistent communication is a top priority for our team, so we are glad you felt well-informed throughout the entire process. We look forward to serving you again in the future!
Jay Lake5 reviewsiTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Unbelievable service, staff is enjoyable and very nice! They even sent me a little gift card to Starbucks in the mail a couple days later! Will definitely be back
Services: Oil change
Response from the owner · a week ago
Wow, thank you so much for the glowing review! We are thrilled to hear that you had such an incredible experience with our team. It truly makes our day to know our staff made such a positive impression on you. We love finding little ways to show our appreciation to our wonderful customers, so we are so glad that surprise arrived safely in your mailbox! We can't wait to welcome you back again soon.
Emanuel calderon1 reviewiTotal number of Google reviews Emanuel has written across all businesses on Google Maps, not just this one.
A very professional repair shop; the staff is quite friendly and keeps you informed throughout the entire time they are working on your car.
Response from the owner · a week ago
Thank you so much for the five-star rating! We are thrilled to hear that you had such a positive experience with our team. Providing professional service and ensuring our customers are kept in the loop throughout the entire repair process is something we take great pride in. We truly appreciate your kind words about our staff, and we look forward to assisting you again whenever you need us!
Kristi Svoboda3 reviewsiTotal number of Google reviews Kristi has written across all businesses on Google Maps, not just this one.
Thank you so much for the four-star rating! We are thrilled to hear that you’ve had such positive experiences with our team during both of your visits. I will be sure to pass your kind words along to Bailey, who will be delighted to know they made such a great impression. We appreciate your business and look forward to seeing you again next time!
Ted Knudtson2 reviewsiTotal number of Google reviews Ted has written across all businesses on Google Maps, not just this one.
Knowledgeable, Professional, Thorough and Courteous! Stayed in communication providing reports and visuals. Left me confident these guys know what they're doing.
Price assessment: Reasonable price
Services: Vehicle Inspection, Auto maintenance
Response from the owner · a week ago
Thank you so much for the five-star rating Ted! We are thrilled to hear that our team's professionalism and thorough approach gave you such peace of mind. It is our goal to ensure every client feels fully informed, so we are glad you found the reports and visuals helpful throughout the process. We truly appreciate your confidence in our expertise and look forward to working with you again!
Peggy Livingston1 reviewiTotal number of Google reviews Peggy has written across all businesses on Google Maps, not just this one.
The staff is always purrfect with customer service. The mechanics are also purrfection
Services: Service not listed
Response from the owner · Edited a week ago
Thank you so much for the five-star review! We are thrilled to hear that you think our staff and mechanics are purrfect. Providing top-notch customer service and expert repairs is what we strive for every day, and your kind words truly make our team's day. We look forward to seeing you again next time!
Marissa Lempka3 reviewsiTotal number of Google reviews Marissa has written across all businesses on Google Maps, not just this one.
Fantastic experience. The team was very thorough and experienced excellent communication and customer service. It was extremely convenient as well. Will be going back for future oil changes and other maintenance.
Price assessment: Reasonable price
Response from the owner · a week ago
Thank you so much for the kind words! We are thrilled to hear that you had such a fantastic experience with our team. It is our priority to ensure our communication is clear and our service is both thorough and convenient for our customers. We truly appreciate your trust and look forward to seeing you again for your future oil changes and maintenance needs!
Laurie SiegLocal Guide · 25 reviewsiTotal number of Google reviews Laurie has written across all businesses on Google Maps, not just this one.
The staff members are so professional. They will tell you which repair items are critical and which can wait until next oil change. I’ve never had a problem with a repair they have done. So reassuring.
Thank you so much for the five-star review! We are thrilled to hear that you find our team's approach so reassuring. We believe in being completely transparent with our customers, especially when it comes to prioritizing urgent repairs versus routine maintenance. It is wonderful to know that your experience with our service has been seamless and reliable every time you visit us. We look forward to seeing you again at your next oil change!
