iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%97+25.3Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 61 drain cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 98%
5.0★★★★★39 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
41%reviews answered by the owner
$1.3ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers praise InMotion Plumbing and Heating for punctuality, clear communication, and fair pricing across services like water heater replacement, boiler installation, and general repairs. Reviewers highlight the team's responsiveness, professional conduct, and ability to leave work areas clean, noting that they accommodate scheduling needs and explain issues clearly. With a perfect five-star rating from thirty-nine reviews, the business maintains a strong reputation for reliability and quality workmanship in New Bedford.
Google rating: 5.0 out of 5 from 39 reviews (100% five-star).
Reviews on this page: 39 Google reviews (34 with written comments).
Owner responses: the business replied to 41% of reviews.
Most recent review: October 20, 2026.
Service: Drain Cleaning Service serving New Bedford, Massachusetts.
Data from Google, last updated October 25, 2026.
Score profile vs other drain cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyDrain Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.InMotion Plumbing and Heating Corp: 99/100 on this factor. Category median: 93.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.InMotion Plumbing and Heating Corp: 97/100 on this factor. Category median: 92.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.InMotion Plumbing and Heating Corp: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.InMotion Plumbing and Heating Corp: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 93.–
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Bar = this company · dark tick = category median.
Star ratings
39 Google reviews we collected
5.0of 5
5 stars39100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 34 written reviews
100%praise
Praise81100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price939%
Reasonable1461%
Overpriced00%
Not sure00%
$1.3k+158% vs typical drain cleaning services
Middle half of what 10 customers paid ($448–$2.9k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend1721%
Speed & response1519%
Staff & attitude1417%
Quality & results1114%
Honesty & trust1114%
Price & value810%
Communication56%
What customers talk about
We read 34 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Carlos became my trusted, go-to plumber and construction advisor.”
“Once I was at my mom’s place, all work was done on time and with no surprises.”
“InMOTION is the kind of company that reminds you why supporting small and local businesses matters.”
“He and his Son did a great job and knocked it right out and did a really nice boiler install.”
“Carlos and InMotion provide high-quality, skillful, honest, reliable, and reasonably priced plumbing services.”
“Was struggling to find someone with fair price who could start my job in reasonable time frame.”
“Communication was excellent throughout the job, and they were very professional.”
People customers mention
Carlos4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired InMotion Plumbing and Heating Corp for 8 kinds of job. Pick one to see what they paid and said.
Ronald3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Carlos installed a new circulating pump with piping for our hot water tank suppled by our steam boiler. There are few plumbing & heating specialists we’d trust for our steam system. Carlos is capable, honest, trustworthy, and punctual. And, he’s a man of his word.
Paid $600–800Reasonable priceService not listed
jason2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great service from In Motion Plumbing & Heating. Communication was excellent throughout the job, and they were very professional. Highly recommend!
Paid $2,000+Reasonable priceService not listed
Marissa12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
My water heater broke on Thursday afternoon and they were here Friday morning to replace it. The staff was kind and efficient. They also left no mess!! Would 10/10 recommend!
Veronique1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
In motion, plumbing, Carlos and Rodrigo the 2 best plumbers. I've met I called and they are right t Get the job done with no problem. And a well done job. The only problem I have with them getting them to pick up the check. I have to call him a couple of times that's how great they are. I will recommend them to anyone who needs a pluma.
Paid $400–600Reasonable price
c4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Two houses done and we had excellent results- excellent work on heating, domestic hot/cold water and tying into sewer line. Have one more to do and we will use them again!
Leila2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Great customer service at answering all messages and phone calls. Carlos always shows up when he says he will. Will definitely use his company in our next project.
Carlos and InMotion provide high-quality, skillful, honest, reliable, and reasonably priced plumbing services. Carlos became my trusted, go-to plumber and construction advisor.
Running a small business means wearing too many hats, so this review has taken longer than it should have…. Recommending this business is an understatement!
InMOTION is the kind of company that reminds you why supporting small and local businesses matters. What stood out to me was not simply the work they do, but the way they ABSOLUTELY CARE FOR YOU AND YOUR BUSINESS!! I truly mean that!
Mr. Carlos and his SUPER team understand the challenges that come with building and running a small business. They understand that behind every business is a person who is working hard, making decisions, solving problems, and doing everything possible to keep the doors open. And they understand that.
From our first interaction, I felt that InMOTION was not looking at us as “just another client.” They took the time to listen, understand what we needed, and work with us in a way that felt genuine and personal.
Mr. Carlos and his team have been incredibly generous with their time, knowledge, and willingness to help. They have gone above and beyond what we initially hired them to do, and, honestly, beyond what we could ever afford.
And if my business is open, it is because of businesses like this. InMOTION is one of those businesses that deserves to be supported, not only for their services, professionalism, integrity, and generosity, but also for the role they play in helping other businesses move forward.
Whether your project is small or significant, I can confidently recommend Mr. Carlos and the entire InMOTION team.
I am incredibly grateful for their work, their support, and the relationship we have built along the way. Their generosity, knowledge, and genuine commitment to their clients truly make a difference.
Thank you, Mr. Carlos and the entire InMOTION team, for being part of our journey and for supporting The Grill Basket Express.
If you are looking for a company you can trust, GIVE THEM A CALL!
With gratitude and confidence,
The Grill Basket Express
Dartmouth/New Bedford Line
John Angelo10 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
I’m very happy and impressed with their work. I live on the west coast and my mom lives in MA. Jose was extremely helpful in coordinating all of the work with me via text and phone calls. Once I was at my mom’s place, all work was done on time and with no surprises. And, they left the work area clean! Thank You!
InMotion has done a few jobs for me. The response has been always quick. They’re also very knowledgeable regarding the plumbing issues that I inquire about. The prices are fair. Will use them again for sure,
Price assessment: Reasonable price
Services: Water tank repair, Water heater repair, Service not listed
Ja14 reviewsiTotal number of Google reviews Ja has written across all businesses on Google Maps, not just this one.
Carlos really helped me get thru my home build. Was struggling to find someone with fair price who could start my job in reasonable time frame. He and his Son did a great job and knocked it right out and did a really nice boiler install.
Price assessment: Reasonable price
quim santos7 reviewsiTotal number of Google reviews quim has written across all businesses on Google Maps, not just this one.
inmotion plumbing came to fix my water heater very fast. they replaced the water heater in a short amount of time and since then the water heater has been working very well.
Price assessment: Reasonable price
Services: Water heater installation
Nuno Figueiredo2 reviewsiTotal number of Google reviews Nuno has written across all businesses on Google Maps, not just this one.
I Usually don’t do reviews but this plumbing company Came out did a great job. I was very content and happy with their work. I will call them back to do more work in my house and my business.
Price assessment: Great price
Services: Toilet repair
Ronald3 reviewsiTotal number of Google reviews Ronald has written across all businesses on Google Maps, not just this one.
Carlos installed a new circulating pump with piping for our hot water tank suppled by our steam boiler. There are few plumbing & heating specialists we’d trust for our steam system. Carlos is capable, honest, trustworthy, and punctual. And, he’s a man of his word.
Price assessment: Reasonable price
Price: $600–800
Services: Service not listed
Cardoza's Wine & Spirits1 reviewiTotal number of Google reviews Cardoza's has written across all businesses on Google Maps, not just this one.
