Pest control service · Portland, OR · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%89+21.6Value 14%97+13.7Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#46 of 69 flea exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 34%
4.9★★★★★5,399 Google reviews · 24 photos
95%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
$73typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Insight Pest Control 4.9 out of 5 based on 5399 reviews, noting the owner responds to 96% of feedback. Customers frequently praise technicians for punctuality, thoroughness, and effective resolution of pests like ants, wasps, and rodents. However, some low-star reviews criticize the company for requiring long-term contracts, charging high cancellation fees, ignoring no-solicitation signs, and failing to resolve ongoing infestations despite monthly payments.
Google rating: 4.9 out of 5 from 5,399 reviews (95% five-star).
Reviews on this page: 5,398 Google reviews (4,292 with written comments, 46 with photos).
Owner responses: the business replied to 96% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
This companyFlea Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Insight Pest Control - Portland: 89/100 on this factor. Category median: 95.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Insight Pest Control - Portland: 89/100 on this factor. Category median: 94.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Insight Pest Control - Portland: 93/100 on this factor. Category median: 97.A
93
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Insight Pest Control - Portland: 97/100 on this factor. Category median: 100.A
97
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Insight Pest Control - Portland: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Insight Pest Control - Portland: 100/100 on this factor. Category median: 93.A
100
Bar = this company · dark tick = category median.
Star ratings
5,398 Google reviews we collected
4.9of 5
5 stars5,12695%
4 stars1503%
3 stars220%
2 stars110%
1 star892%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
98%praise
Praise3,50498%
Complaints642%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price31724%
Reasonable85164%
Overpriced413%
Not sure1239%
$73-32% vs typical flea exterminators
Middle half of what 884 customers paid ($53–$99) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,31737%
Quality & results1,08130%
Speed & response44512%
Communication43512%
Would recommend1765%
Price & value592%
Honesty & trust552%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Christian was very knowledgeable and he took his time and addressed all of my concerns”
“Their door to door sales lady was entirely rude to me today.”
“John has provided the service to our house for a while, and has always done a great job.”
“Unfortunately it's at eye level and poor work ethic!”
“The technician showed up when scheduled, called ahead and was communicative, informative and efficient.”
“Their office staff is very unresponsive and unhelpful.”
“Jason listened to my concerns and addressed them, he did amazing.”
“Every time they have bypassed and ignored the ‘no soliciting’ signs on our house including the one right above the doorbell they push to get our attention.”
“I look forward to seeing him and I would DEFINITELY recommend Timothy.”
“I strongly recommend that anyone considering this company monitor their billing closely.”
“The results were as expected and the price was very reasonable.”
“As for the cost it is not worth it and I would like to cancel the service.”
“He seems to be more genuinely interested in providing a good service for us.”
“Sales person also was lying about a house demo in the area, which there isn't, saying it was causing something.”
People customers mention
Butner28 reviews
Riley26 reviews
Blake25 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Insight Pest Control - Portland for 8 kinds of job. Pick one to see what they paid and said.
TonyLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★
Was approach by a very nice salesperson at our door. Was verbally told we could cancel anytime. We in fact could not. The communication for visits was good. The actual benefits of it were not noticeable. For over $100 a month. To not see results. Then was charged over $370 to cancel. Would recommend ANY OTHER COMPANY. Not this one.
Paid $100–120Overpriced
Jan5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Tim is absolutely the best never have to worry as he really works hard so you don’t see any critters. Thanks again Tim💯
E.1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Chris set a plan, did what he said he was going to do, reported back what he found, moved forward with the plan and will check back in a couple weeks. Chris is prompt, respectful, and thorough. I appreciate that.
CarmenLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Matthew was a pleasure to interact with. He knows that spiders are relentless. When he saw my perpetual outdoor spiderweb problem, he knew that I wasn't going to win that battle without his help. He took it personal. I appreciate him for caring. Thanks, Matt.
Paid $80–100Not sureSpider exterminationAnt exterminationService not listed
Devil5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★
Jason for the 3rd time now did a half job. As the front part of my home was completely done the rear of my place was not touched.. He did from what are cameras saw place some stuff on the ground and spray something but as for cleaning spiderweb or cleaning the eaves.. NOT touched. I fell if it's out of sight out of…
AnneLocal Guide · 96 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Adam seemed knowledgeable in the products he was using and the process also thorough in explaining what he was doing. The only complaint I have is that for some reason it didn't make it to his notes that I wanted the moles treated, not his fault.
Paid $100–120Not sureSpider exterminationAnt exterminationService not listed
Was approach by a very nice salesperson at our door. Was verbally told we could cancel anytime. We in fact could not. The communication for visits was good. The actual benefits of it were not noticeable. For over $100 a month. To not see results. Then was charged over $370 to cancel. Would recommend ANY OTHER COMPANY. Not this one.
Price assessment: Overpriced
Price: $100–120
Pest type: Ants, Spiders
Rhonda Ray15 reviewsiTotal number of Google reviews Rhonda has written across all businesses on Google Maps, not just this one.
Erick is very thorough and informative. I appreciate your service! Thank you.
Pest type: Ants, Rodents, Spiders
Response from the owner · 2 weeks ago
Thank you for your kind words, Rhonda! We're delighted to hear that Erick provided thorough and informative service. Your appreciation means a lot to us!
The Team at Insight
(503)-912-5770
Tryna Muilenburg1 reviewiTotal number of Google reviews Tryna has written across all businesses on Google Maps, not just this one.
Thank you for the positive feedback! We're glad to hear you were satisfied with the service. Your support means a lot to us!
The Team at Insight
(503)-912-5770
Tom Woginrich4 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
John has provided the service to our house for a while, and has always done a great job. His attention to detail and knowledge of past issues has been very valuable in keeping our property well maintained from pest issues.
Price assessment: Reasonable price
Pest type: Ants, Rodents
Response from the owner · 2 weeks ago
Thank you for your kind words, Tom! It's wonderful to hear that John has consistently provided you with great service and valuable insights for your property. We appreciate your feedback and are glad to know you're satisfied with our team's efforts.
The Team at Insight
(503)-912-5770
Marcia Thuren7 reviewsiTotal number of Google reviews Marcia has written across all businesses on Google Maps, not just this one.
Thank you for your positive feedback, Marcia! We're delighted to hear that you appreciated our customer service and communication. Your satisfaction is important to us, and we’re glad we could meet your expectations.
The Team at Insight
(503)-912-5770
Nancy Brady4 reviewsiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Connor worked his butt off and here’s the proof to show!
Price assessment: Reasonable price
Price: $80–100
Pest type: Ants, Cockroaches, Spiders, Mosquitoes
Response from the owner · a year ago
Thank you for your fantastic review, Nancy! It’s wonderful to hear that Connor made such a positive impact during your service. We appreciate your recognition of his hard work!
The Team at Insight
(503)-912-5770
Cindy Kiser2 reviewsiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
Thank you for your kind words, Cindy! We're delighted to hear that Bryce provided you with friendly, courteous, and efficient service. Your feedback means a lot to us!
The Team at Insight
(503)-912-5770
Cat DiazLocal Guide · 62 reviewsiTotal number of Google reviews Cat has written across all businesses on Google Maps, not just this one.
Thank you for your kind words, Cat! We’re delighted to hear that you consistently find our service to be great and professional. Your feedback is truly appreciated!
The Team at Insight
(503)-912-5770
Daryl Brosig3 reviewsiTotal number of Google reviews Daryl has written across all businesses on Google Maps, not just this one.
Chris was great ! He got started right away , and kept busy.
Price assessment: Not sure
Price: $40–60
Pest type: Ants, Rodents
Response from the owner · 2 weeks ago
Thank you for the kind words! We're delighted to hear that Chris provided you with prompt and efficient service. Your satisfaction is important to us, and we appreciate your feedback.
The Team at Insight
(503)-912-5770
James RadloffLocal Guide · 78 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
They have solved a terrible long time problem with ants, spiders and their webs, lawn knats, and a troublesome pack rat. Thank you!
Services: Spider extermination, Ant extermination
Pest type: Ants, Rodents, Spiders, Other
Response from the owner · 2 weeks ago
Thank you for your kind words, James! We’re delighted to hear that our team was able to address your pest issues effectively. It's great to know that you’re enjoying a pest-free environment now. If you have any other concerns in the future, feel free to reach out!
The Team at Insight
(503)-912-5770
