Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Insight Pest Control - Portland logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%89+21.6Value 14%97+13.7Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Insight Pest Control - Portland

Portland, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #46Position by Experts Score among all companies we track in this category. of 69 flea exterminators · 4.9★ from 5,399 Google reviews

📞 Call (503) 912-5770Request a call backWebsite ↗

Report card

Percentile vs other flea exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Insight Pest Control - Portland is better than 89% of flea exterminators.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Insight Pest Control - Portland is better than 89% of flea exterminators.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Insight Pest Control - Portland is better than 93% of flea exterminators.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Insight Pest Control - Portland is better than 97% of flea exterminators.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Insight Pest Control - Portland is better than 100% of flea exterminators.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Insight Pest Control - Portland is better than 100% of flea exterminators.A
100

Reviews for your job

Customers hired Insight Pest Control - Portland for 8 kinds of job.

Insight Pest Control - Portland for bat extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Bat extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 6

All 3 Google reviews tagged “Bat extermination”

Emma2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Always a pleasure to have Josh come take care of our home. Thanks for working thru all the wild weather. Thanks for being fast, thorough and efficient. Well always making sure the gate is closed. We’re doggies don’t get out.

Ant exterminationBat exterminationBed bug extermination+ Responsiveness+ Punctuality+ Quality
Yolanda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great job was done!

Bat exterminationFlea & mite exterminationRodent extermination+ Responsiveness+ Punctuality+ Professionalism
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I’ma tradesman and it takes an extra level of service to turn me into a believer…. David (the pest control technician) didn’t only come out and do an amazing job!!! But he also was so respectful of our nice home but also professional and so nice to our 5 kids at the house. He went into our crawl space, cleaned…

Ant exterminationBat exterminationBed bug extermination+ Punctuality+ Quality+ Professionalism

Price

$73-32% vs typical flea exterminators

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 64%Overpriced 3%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Spider extermination1410$56–$126
Ant extermination1168$66–$194
Bug & insect extermination635$68–$131
General pest inspection603$66–$136
Rodent extermination456$76–$282
Hornet & wasp extermination448$99–$246
Home inspection233$81–$146
Mosquito extermination214$56–$103

Compare with

Pest & Pollinator LLC logoPest & Pollinator LLCExperts Score 99Portland · 4.99★Aspen Pest Control Portland logoAspen Pest Control PortlandExperts Score 98Portland · 4.99★Interstate Pest Management logoInterstate Pest ManagementExperts Score 98Portland · 4.96★