Pest control service · El Paso, TX · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#59 of 240 wildlife removal servicesiPosition by Experts Score among all companies we track in this category. · better than 76%
5.0★★★★★1,222 Google reviews · 24 photos
98%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$71typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the thoroughness of treatments for rodents and wasps, noting that staff members are punctual, professional, and clear in explaining processes. Positive feedback highlights effective communication, including advance contact and detailed explanations regarding pet-safe options. However, several low-star reviews criticize the company for aggressive upselling of subscription contracts, unexpected billing charges, and ineffective pest elimination that requires multiple follow-up visits.
Google rating: 5.0 out of 5 from 1,222 reviews (98% five-star).
Reviews on this page: 1,222 Google reviews (1,066 with written comments, 13 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 30, 2026.
Service: Wildlife serving El Paso, Texas.
Data from Google, last updated November 2, 2026.
Score profile vs other wildlife removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Insight Pest SolutionsWildlife Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Insight Pest Solutions: 96/100 on this factor. Category median: 93.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Insight Pest Solutions: 96/100 on this factor. Category median: 90.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Insight Pest Solutions: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Insight Pest Solutions: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Insight Pest Solutions: 100/100 on this factor. Category median: 90.A
100
Bar = this company · dark tick = category median.
Star ratings
1,222 Google reviews we collected
5.0of 5
5 stars1,19998%
4 stars141%
3 stars10%
2 stars10%
1 star71%
Praise vs complaints
Phrases our text analysis found in 1,066 written reviews
99%praise
Praise1,76999%
Complaints101%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price24743%
Reasonable29050%
Overpriced112%
Not sure295%
$71-33% vs typical wildlife removal services
Middle half of what 403 customers paid ($50–$103) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude60334%
Quality & results45626%
Communication24414%
Speed & response24013%
Would recommend18310%
Price & value312%
Honesty & trust221%
What customers talk about
We read 1,066 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Cole was friendly and explained everything regarding our rodent problem.”
“ole was amazing and explained everything very well and was being very thorough and assuring, and told us to call him anytime if we saw anything I like…”
“cole was amazing and explained everything very well and was being very thorough and assuring, and told us to call him anytime if we saw anything I lik…”
“He was punctual, knowledgeable, and took the time to explain everything clearly.”
“I highly recommend Giovanny to anyone looking for reliable and excellent service.”
“…am handing it over to the experts to do it the professional way at a reasonable monthly payment…”
“Based on my experience, the company came across as pushy, overpriced, and lacking in customer service.”
“Giovanny our rep was kind, attentive, honest and thorough with multiple steps when spraying our yard.”
People customers mention
Pedro42 reviews
Taylor42 reviews
Robert32 reviews
Ian22 reviews
Iain21 reviews
Austin13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Insight Pest Solutions for 8 kinds of job. Pick one to see what they paid and said.
Hhaylee2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
cole was amazing and explained everything very well and was being very thorough and assuring, and told us to call him anytime if we saw anything I like the way he explained things about the younger kids and animals in the home and wasn’t trying to rush through everything
JJeffery4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Cole has a no BS , get the job done attitude. Performed job done effectively and had good job knowledge. Good representative for company. Thanks
Paid $140–160Not sureRodent extermination
AANAHI2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
“Giovanny provided outstanding service and was very professional throughout the entire experience. He was punctual, knowledgeable, and took the time to explain everything clearly. His attention to detail and friendly attitude made the process smooth and stress-free. You can tell he truly cares about doing quality…
Paid $100–120Reasonable priceSpider extermination
LLaura11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Fast, friendly explained what was going to get done & did exactly that. We feel safer, confident & happy for a future with this pest control for the future. Well worth the price. Best of all pet friendly chemicals for fleas & ticks. Thank you for your service.
Paid $60–80Great priceHornet & wasp exterminationSpider exterminationFlea & mite extermination
AAaron4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Cole was professional and friendly. Treatment was thorough at a fantastic price.
Paid $100–120Great priceCockroach extermination
CCANDY4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Cole was an incredibly respectful and conscientious man! His customer service is Top-notch! Thank you so very much for all that you did today! I look forward to your next visit! God bless you!
cole was amazing and explained everything very well and was being very thorough and assuring, and told us to call him anytime if we saw anything I like the way he explained things about the younger kids and animals in the home and wasn’t trying to rush through everything
Thank you for your wonderful feedback! It’s fantastic to hear that Cole provided you with thorough explanations and made you feel assured throughout the process. We appreciate your recognition of his approach, especially regarding the safety of children and pets. Your experience is important to us, and we're glad to know you felt supported. If you have any more questions or need assistance, feel free to reach out!
The Team at Insight
(915) 235-0286
J
Jeffery Hoover4 reviewsiTotal number of Google reviews Jeffery has written across all businesses on Google Maps, not just this one.
Cole has a no BS , get the job done attitude. Performed job done effectively and had good job knowledge. Good representative for company. Thanks
Price assessment: Not sure
Price: $140–160
Services: Rodent extermination
Pest type: Rodents
Response from the owner · 5 days ago
Thank you for your kind words, Jeffery! We're pleased to hear that Cole's straightforward approach and expertise made a positive impact during your service. It's great to know you appreciated his professionalism. Your feedback means a lot to us!
The Team at Insight
(915) 235-0286
L
Lyndon Brinegar3 reviewsiTotal number of Google reviews Lyndon has written across all businesses on Google Maps, not just this one.
Thank you for your kind words! We're pleased to hear that Cole provided you with professional service and did a great job. Your satisfaction is important to us!
The Team at Insight
(915) 235-0286
M
Monique HermosilloLocal Guide · 11 reviewsiTotal number of Google reviews Monique has written across all businesses on Google Maps, not just this one.
Vole did amazing and let me know when Jon was complete
Price assessment: Great price
Price: $200+
Services: Hornet & wasp extermination
Response from the owner · 2 weeks ago
Thank you for your fantastic review! It’s great to hear that Vole provided excellent communication during your service. We're glad you had a positive experience with Jon as well. Your feedback means a lot to us!
The Team at Insight
(915) 235-0286
J
Jamie Baker3 reviewsiTotal number of Google reviews Jamie has written across all businesses on Google Maps, not just this one.
Cole was on time and professional. We appreciate his knowledge and assistance!
Price assessment: Reasonable price
Services: Rodent extermination, Spider extermination, Ant extermination
Pest type: Ants, Rodents, Spiders
Response from the owner · 3 weeks ago
Thank you for your wonderful feedback, Jamie! We're delighted to hear that Cole provided timely and professional service while sharing his expertise. Your appreciation means a lot to us!
The Team at Insight
(915) 235-0286
N
NIOMI MADRID1 reviewiTotal number of Google reviews NIOMI has written across all businesses on Google Maps, not just this one.
Cole was friendly and explained everything regarding our rodent problem. Very professional and glad I made the call
Thank you Cole
Response from the owner · 3 weeks ago
Thank you for your wonderful feedback, Niomi! It's fantastic to hear that Cole provided such friendly and professional service while addressing your rodent issue. We appreciate you taking the time to share your experience!
The Team at Insight
(915) 235-0286
A
ANAHI OLVERA2 reviewsiTotal number of Google reviews ANAHI has written across all businesses on Google Maps, not just this one.
“Giovanny provided outstanding service and was very professional throughout the entire experience. He was punctual, knowledgeable, and took the time to explain everything clearly. His attention to detail and friendly attitude made the process smooth and stress-free. You can tell he truly cares about doing quality work and making sure customers are satisfied. I highly recommend Giovanny to anyone looking for reliable and excellent service.
Price assessment: Reasonable price
Price: $100–120
Services: Spider extermination
Pest type: Spiders
Response from the owner · 5 months ago
Thank you for your wonderful feedback! We're delighted to hear that Giovanny provided such a positive experience. His professionalism, knowledge, and attention to detail truly make a difference. We appreciate your recommendation and are glad you felt supported throughout the process. Thanks for choosing us!
The Team at Insight
(915) 235-0286
O
oni oLocal Guide · 21 reviewsiTotal number of Google reviews oni has written across all businesses on Google Maps, not just this one.
Thank you for your positive feedback! We're glad to hear that you found our work exceptional. Your satisfaction means a lot to us!
The Team at Insight
(915) 235-0286
M
Malik Ovbieko9 reviewsiTotal number of Google reviews Malik has written across all businesses on Google Maps, not just this one.
Taylor came out and did a great job! He was super friendly and personable.
Response from the owner · a month ago
Thank you for your kind words! We're delighted to hear that Taylor provided you with friendly and personable service. It's always our goal to ensure customers have a positive experience. Your feedback is appreciated!
The Team at Insight
(915) 235-0286
C
Cindy Hopkins3 reviewsiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
Thank you for your fantastic feedback, Cindy! We're glad to hear you found our service informative and effective. Your support means a lot to us!
The Team at Insight
(915) 235-0286
