Pest control service · Gladstone, OR · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%92+22.3Value 14%96+13.6Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#65 of 113 cockroach controliPosition by Experts Score among all companies we track in this category. · better than 43%
4.9★★★★★1,110 Google reviews · 21 photos
96%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
93%reviews answered by the owner
$71typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise technicians for their professionalism, thoroughness, and clear communication regarding pest treatments and property conditions. Recurring themes include punctuality, attentiveness to pets, and detailed explanations of services performed. However, some reviews criticize aggressive door-to-door sales tactics that ignore refusal requests, while others report issues with incomplete treatments, rescheduling, or high cancellation fees.
Google rating: 4.9 out of 5 from 1,110 reviews (96% five-star).
Reviews on this page: 1,110 Google reviews (780 with written comments, 7 with photos).
Owner responses: the business replied to 93% of reviews.
Most recent review: October 20, 2026.
Service: Cockroach Control serving Gladstone, Oregon.
Data from Google, last updated November 3, 2026.
Score profile vs other cockroach control
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Insight Pest SolutionsCockroach Control median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Insight Pest Solutions: 92/100 on this factor. Category median: 95.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Insight Pest Solutions: 92/100 on this factor. Category median: 94.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Insight Pest Solutions: 98/100 on this factor. Category median: 97.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Insight Pest Solutions: 96/100 on this factor. Category median: 100.A
96
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Insight Pest Solutions: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Insight Pest Solutions: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
1,110 Google reviews we collected
4.9of 5
5 stars1,06196%
4 stars343%
3 stars30%
2 stars20%
1 star101%
Praise vs complaints
Phrases our text analysis found in 780 written reviews
99%praise
Praise1,06299%
Complaints101%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price9721%
Reasonable30266%
Overpriced102%
Not sure4610%
$71-33% vs typical cockroach control
Middle half of what 291 customers paid ($53–$93) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude43140%
Quality & results31129%
Speed & response14313%
Communication12111%
Would recommend454%
Honesty & trust121%
Price & value91%
What customers talk about
We read 780 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Caden came by and did everything I needed done very professional”
“Thanks Mr Parker for your customer service not friendly not professional.”
“John at Insight Pest Control always does a fantastic job treating our property.”
“Cancelled because service did not work as stated.”
“Caden Huyett was very polite and did our service quickly.”
“…at did everything i asked and then someone, i also appreciated how he explained everything to me and was patient with my dogs.…”
“Sales representative came to my house, completely ignored my no soliciting sign, and did not introduce himself or the company and went straight into h…”
“I highly recommend him and hope we will work with him more!”
“Insight Pest Control has been reliable in taking care of trespassing wasps, spider and their webs and those darn sugar ants!”
“Thank you Insight, for an affordable solution to our problems.”
People customers mention
Dylan12 reviews
John10 reviews
Caden9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Insight Pest Solutions for 8 kinds of job. Pick one to see what they paid and said.
TonyLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★
Cancelled because service did not work as stated. I left a one star for the customer service interaction. Instead of hearing me they stated “you signed the contract and we have you on video agreeing to our terms and service”. Made me pay $380 to cancel, the service didn’t work for $110 a month almost half a year…
Ramona6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
So far I’m very pleased with their work. I wasn’t home today but everything seems good
david7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Colton was friendly and professional. He did a very fine job and I am happy with him. Keep up the good work Colton.
Paid $40–60Reasonable priceSpider extermination
RandaLocal Guide · 43 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Colton was very thorough in his technique and very mindful of my dogs while he was here.
Keith1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
We were not home at the time Caden performed the services.We received a derailed via e-mail. This was the second of a f treatmend contract. The first was very effective and expect the same.
Jennifer4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Bryce does an excellent job. He always lets us know when he is on his way, giving us plenty of time to put dogs up for him. We get messages on what he found around and what he focuses on.
Poor, he had been here once before and did not fully spray the area, on Sept 6th he knocked over my plant pot, not once,but twice, distracting me from other things I had going on as I had to replant the plants. The second time he knocked over my plant, he had already started to spray,exposing me(someone who is sensitive to scents and pesticides)to the spray. I have had other people come to my home and never had this experience .
I was not happy, however he did spray all areas which has proven to be much more effective time than the last time he came out.
Tony TrujilloLocal Guide · 19 reviewsiTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
Cancelled because service did not work as stated. I left a one star for the customer service interaction. Instead of hearing me they stated “you signed the contract and we have you on video agreeing to our terms and service”. Made me pay $380 to cancel, the service didn’t work for $110 a month almost half a year later. Do not recommend.
Edit: someone did reach out and left a message stating “we have you on video, agreeing to our contract” not actually addressing the issue.
Price assessment: Overpriced
Price: $100–120
Services: Spider extermination, Ant extermination
Response from the owner · a week ago
Hi Tony, we have made a couple attempts to reach out to find a resolution. I see that you received one of our messages. While we do have you agreeing to the contract, we also stated that we'd love to go over your account and see how we can help.
Rachel Velasquez3 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Thank you for your kind words, Rachel! We're delighted to hear you had an awesome experience with Caden. Your support means a lot to us!
The Team at Insight
(503)-922-7911
Michelle Ortiz4 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Caden came by and did everything I needed done very professional
Price assessment: Reasonable price
Price: $60–80
Services: Service not listed
Pest type: Ants, Rodents, Spiders
Response from the owner · 2 weeks ago
Thank you for your wonderful feedback, Michelle! It's great to hear that Caden provided you with professional service and took care of everything you needed. We appreciate your support and hope you have a pest-free day!
The Team at Insight
(503)-922-7911
Linda Lambert2 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Thank you for your wonderful rating, Linda! We're glad to hear that Caden provided you with good service. Your feedback is appreciated!
The Team at Insight
(503)-922-7911
Merideth Johnson6 reviewsiTotal number of Google reviews Merideth has written across all businesses on Google Maps, not just this one.
Thank you for your kind words! We're delighted to hear that Caden made such a positive impression during your experience. Your feedback is truly appreciated!
The Team at Insight
(503)-922-7911
Ramona Kline6 reviewsiTotal number of Google reviews Ramona has written across all businesses on Google Maps, not just this one.
So far I’m very pleased with their work. I wasn’t home today but everything seems good
Price assessment: Reasonable price
Price: $80–100
Services: Spider extermination, Ant extermination
Pest type: Ants, Spiders, Other
Response from the owner · Edited 4 months ago
Thank you for your positive feedback, Ramona! We're glad to hear you're pleased with our work. Your satisfaction is important to us, and we appreciate your support.
The Team at Insight
(503)-922-7911
Melissa Carroll8 reviewsiTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
John at Insight Pest Control always does a fantastic job treating our property.
Pest type: Ants, Termites, Rodents, Spiders, Mosquitoes
Response from the owner · 3 weeks ago
Thank you for your kind words, Melissa! We're delighted to hear that John consistently provides fantastic service for your property. Your satisfaction is our top priority!
The Team at Insight
(503)-922-7911
Jack Peeples4 reviewsiTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
Excellent customer service from Caden. Very outgoing and knowledgeable
Price assessment: Not sure
Price: $80–100
Services: Service not listed
Pest type: Rodents, Other
Response from the owner · 2 months ago
Thank you for your kind words! It’s wonderful to hear that you had an excellent experience with Caden. We strive to provide knowledgeable and friendly service, and it’s great to see that reflected in your visit. Your feedback is appreciated!
The Team at Insight
(503)-922-7911
david knouff7 reviewsiTotal number of Google reviews david has written across all businesses on Google Maps, not just this one.
Colton was friendly and professional. He did a very fine job and I am happy with him. Keep up the good work Colton.
Price assessment: Reasonable price
Price: $40–60
Services: Spider extermination
Pest type: Ants, Spiders
Response from the owner · 3 weeks ago
Thank you for your kind words! It's wonderful to hear that Colton made such a positive impression with his friendly and professional service. We appreciate your feedback and will be sure to pass along your compliments to him. Your support means a lot to us!
The Team at Insight
(503)-922-7911
