Home inspector · North Richland Hills, TX · reviewed since 2011
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
Inspect360 holds a 4.9/5 rating from 1,659 reviews, with the owner responding to 95% of feedback. Customers frequently praise the thoroughness of inspections covering plumbing, electrical, and HVAC systems, noting clear communication, detailed photo reports, and fair pricing. However, several low-star reviews criticize missed significant issues like water damage or sewer lines, along with complaints about scheduling conflicts and unexpected additional fees.
Google rating: 4.9 out of 5 from 1,659 reviews (98% five-star).
Reviews on this page: 1,659 Google reviews (1,382 with written comments, 9 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 28, 2026.
Service: Indoor Air Quality Testing Service serving North Richland Hills, Texas.
Data from Google, last updated November 2, 2026.
Score profile vs other indoor air quality testing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Inspect360Indoor Air Quality Testing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Inspect360: 94/100 on this factor. Category median: 97.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Inspect360: 89/100 on this factor. Category median: 97.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Inspect360: 92/100 on this factor. Category median: 99.A
92
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Inspect360: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Inspect360: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Inspect360: 100/100 on this factor. Category median: 84.A
100
Bar = this company · dark tick = category median.
Star ratings
1,659 Google reviews we collected
4.9of 5
5 stars1,62798%
4 stars91%
3 stars20%
2 stars40%
1 star171%
Praise vs complaints
Phrases our text analysis found in 1,382 written reviews
99%praise
Praise2,99699%
Complaints321%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price5636%
Reasonable9763%
Overpriced11%
Not sure11%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results87029%
Staff & attitude73824%
Would recommend52317%
Communication48316%
Speed & response2759%
Honesty & trust813%
Price & value582%
What customers talk about
We read 1,382 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I had a great experience with Inspect360, and I want to give a special thank you to Jose for his outstanding service.”
“…a service and sent Frank, then Frank took some pictures and create an awful report.…”
“He was professional, thorough, and took the time to make sure everything was carefully inspected.”
“I highly recommend Inspect360 and Jose to anyone looking for a reliable and professional home inspector!”
“I recommend that future customers get all details in writing and confirm exactly what is included before proceeding.”
“I particularly appreciate Blake’s ability to explain everything in a way that makes sense.”
“Some issues were either overlooked or not clearly explained, which raises concerns about the reliability of the report.”
“Our inspector Blake was super nice, thorough, and efficient.”
“Highly recommend the team at Inspect360 for anyone looking for a professional and reliable home inspection!”
“Misleading Information and Unsatisfactory Inspection Findings”
“I got a great price from them and Frank was very helpful, explaining things clearly and giving us peace of mind!”
“For almost $2k and their most expensive package it was definitely not worth the money.”
People customers mention
Redman58 reviews
Miller55 reviews
Frank45 reviews
Blake43 reviews
James42 reviews
Jose34 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Inspect360 for 8 kinds of job. Pick one to see what they paid and said.
TTeresa6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
I had a great experience with Inspect360, and I want to give a special thank you to Jose for his outstanding service. He was professional, thorough, and took the time to make sure everything was carefully inspected. I truly appreciated his attention to detail and the way he made the inspection process easier and…
SSequoia4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The amount of knowledge our inspector had for the home was incredible. He was honest and through. Great experience.
Great price
RRob6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
James is incredibly talented and provides a very impressive overview of everything in the home. 360 will than go through everything in detail to ensure the potential buyer understands everything from plumbing, roof, electrical, foundation, terminates, HVAC, appliances, GFI’s, Water Heaters and provides pictures,…
Reasonable priceSewer line scope
CChristy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Inspect360 always does a fantastic and very thorough job! I particularly appreciate Blake’s ability to explain everything in a way that makes sense. He is very knowledgeable!
LLogan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Full inspection - Jose was wonderful! Attention to detail was great. Highly recommend.
Reasonable priceNew construction inspections
SShelonda3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
If you are looking for a meticulous home inspector, Frank with Inspect360 is your guy. He does an absolutely awesome job. I’m naturally very selective and picky, so hearing him say he shares that same mindset made me feel great right from the start. He was incredibly thorough, and his breakdown of the findings, I…
I had a great experience with Inspect360, and I want to give a special thank you to Jose for his outstanding service. He was professional, thorough, and took the time to make sure everything was carefully inspected. I truly appreciated his attention to detail and the way he made the inspection process easier and less stressful. It’s reassuring to work with someone who takes pride in their work and cares about their customers. I highly recommend Inspect360 and Jose to anyone looking for a reliable and professional home inspector!
Thank you Jose, for a job well done!
K
Kyle8 reviewsiTotal number of Google reviews Kyle has written across all businesses on Google Maps, not just this one.
The amount of knowledge our inspector had for the home was incredible. He was honest and through. Great experience.
Price assessment: Great price
Response from the owner · 6 days ago
Thank you for sharing your experience!, Sequoia We’re so glad our inspector could give you the kind of insight that helps make a big decision feel a little easier. We believe a good inspection should leave you feeling informed and confident about what comes next, and it’s great to know that came through. We truly appreciate you choosing Inspect360 and hope the rest of your home journey is a smooth one!
R
Rob Scalabrino6 reviewsiTotal number of Google reviews Rob has written across all businesses on Google Maps, not just this one.
James is incredibly talented and provides a very impressive overview of everything in the home. 360 will than go through everything in detail to ensure the potential buyer understands everything from plumbing, roof, electrical, foundation, terminates, HVAC, appliances, GFI’s, Water Heaters and provides pictures, video and a very comprehensive report. I continue to use them for either a primary home, or investment property.
Price assessment: Reasonable price
Services: Sewer line scope
Response from the owner · 6 days ago
Hello Rob! Thank you for continuing to put your trust in Inspect360! It means a lot to know we’ve become a go-to resource for both your personal and investment properties. We especially appreciate you recognizing the value of giving buyers a clear picture of what they’re stepping into that they can actually use to make smart decisions.
We’re grateful for your continued partnership and look forward to being there for the next property on your list. Here’s to many more successful deals!
C
Christy Hebb4 reviewsiTotal number of Google reviews Christy has written across all businesses on Google Maps, not just this one.
Inspect360 always does a fantastic and very thorough job! I particularly appreciate Blake’s ability to explain everything in a way that makes sense. He is very knowledgeable!
Response from the owner · 2 months ago
Thanks for leaving us a 5-star review, Christy! We’re grateful.
L
Logan Hawkins2 reviewsiTotal number of Google reviews Logan has written across all businesses on Google Maps, not just this one.
Full inspection - Jose was wonderful! Attention to detail was great. Highly recommend.
Price assessment: Reasonable price
Services: New construction inspections
Response from the owner · 6 days ago
Thank you so much for the kind words and recommendation, Logan! We’re glad Jose made a great impression and helped make the inspection experience a positive one. Thanks again for choosing Inspect360, and we hope the rest of your home journey is just as smooth!
S
Shelonda Johnson3 reviewsiTotal number of Google reviews Shelonda has written across all businesses on Google Maps, not just this one.
If you are looking for a meticulous home inspector, Frank with Inspect360 is your guy. He does an absolutely awesome job. I’m naturally very selective and picky, so hearing him say he shares that same mindset made me feel great right from the start. He was incredibly thorough, and his breakdown of the findings, I left there with zero questions! I feel so much better and more confident moving forward thanks to his expertise! BY THE WAY this inspection included the home and termite inspection!! I was educated on home inspections after reviewing the findings with him!! Thanks Frank!
Price assessment: Reasonable price
Response from the owner · 6 days ago
Thank you for such a great review, Shelonda! We love hearing that Frank’s approach matched exactly what you were looking for. There’s a lot that goes into a home inspection, and our goal is always to leave you feeling informed so you can move forward with confidence. We’ll definitely share your kind words with Frank. We know he’ll appreciate them! Thanks for trusting Inspect360 with such an important part of your home journey, and here’s to a smooth closing and an even better chapter ahead.
B
BL4 reviewsiTotal number of Google reviews BL has written across all businesses on Google Maps, not just this one.
Great experience! Frank was very professional, thorough, and knowledgeable. He took the time to explain his findings and answer our questions. I really appreciated his attention to detail and would definitely recommend him.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a week ago
Hello BL! Thank you for the great review! We’re glad Frank could make the inspection experience feel clear and comfortable from start to finish. We appreciate the recommendation and wish you an easy road to closing and many happy moments ahead!
J
Jenna Zamora9 reviewsiTotal number of Google reviews Jenna has written across all businesses on Google Maps, not just this one.
Our inspector Blake was super nice, thorough, and efficient. Very happy!
Price assessment: Great price
Services: Sewer line scope, Manufactured home inspections, Sprinkler system inspection
Response from the owner · a week ago
Hello Jenna! Thank you for Your feedback! We’re so glad Blake made the experience a positive one. We’ll be sure to pass along your kind words to Blake. Thanks for choosing Inspect360, and best wishes on the exciting road ahead!
G
Gina2 reviewsiTotal number of Google reviews Gina has written across all businesses on Google Maps, not just this one.
My Buyer was very pleased with the home inspection. Tech was very professional, knowledgeable and friendly. Report was thorough. I would use them again.
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
Hello Gina! Thank you for trusting Inspect360 with your buyer! We truly value the relationships we build with real estate professionals like you and look forward to being part of more successful closings together. Here’s to many more happy homeowners!
