Cabinet maker · Bartlett, TN · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%92+6.5Craft & service penalty99−0.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 31 closet designersiPosition by Experts Score among all companies we track in this category. · better than 57%
4.9★★★★★162 Google reviews · 24 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Inspired Closets Memphis 4.9 out of 5 stars based on 162 reviews, with the owner responding to 94% of them. Customers frequently praise the design process, punctuality, and professional installation of custom closet systems, noting effective communication and fair pricing for most projects. However, a small number of low-star reviews criticize the company for high markups on imported materials and unexpected additional costs for services like demolition and electrical work.
Google rating: 4.9 out of 5 from 162 reviews (97% five-star).
Reviews on this page: 162 Google reviews (146 with written comments, 22 with photos).
Owner responses: the business replied to 94% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Inspired Closets MemphisCloset Designers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Inspired Closets Memphis: 94/100 on this factor. Category median: 94.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Inspired Closets Memphis: 91/100 on this factor. Category median: 93.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Inspired Closets Memphis: 99/100 on this factor. Category median: 98.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Inspired Closets Memphis: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Inspired Closets Memphis: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Inspired Closets Memphis: 92/100 on this factor. Category median: 84.A
92
Bar = this company · dark tick = category median.
Star ratings
162 Google reviews we collected
4.9of 5
5 stars15797%
4 stars21%
3 stars00%
2 stars11%
1 star21%
Praise vs complaints
Phrases our text analysis found in 146 written reviews
98%praise
Praise24998%
Complaints42%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6626%
Quality & results5221%
Would recommend5020%
Speed & response3514%
Communication2510%
Price & value187%
Honesty & trust73%
What customers talk about
We read 146 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…Christy and the design team to the installers, Paul and Brian, were professional, knowledgeable, a joy to work with and strived to please!…”
“The installer that came to our home was also professional, thorough and completed both closets within 3 hours.”
“They’ve now completed two rooms in our home, and I truly can’t recommend them enough.”
“Cannot recommend this company enough!”
“I sent in a request for a quote and was contacted immediately and an appointment was set up with Lindsay.”
“She listened to me carefully and based on our conversation she knew exactly what would work for me and my wife.”
“Very professional, excellent ideas and designs, experienced workmen, fair pricing, and very concerned with satisfaction.”
“So expensive and at every turn we are being asked to pay for additional contractors to complete what I’m sure should be included in this price.”
“There is no other company we would trust to do our homes other than them.”
People customers mention
Glenna14 reviews
Christy11 reviews
Ward8 reviews
Davidson5 reviews
Paul4 reviews
Hale4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Inspired Closets Memphis for 7 kinds of job. Pick one to see what they paid and said.
MMarcus4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
My wife and I have his/hers closets that had builder grade wire racking for hanging clothes. We had to upgrade from that crappy design, so I reached out to Inspired Closets and was referred to Christy, by a co worker. Christy was outstanding. Her knowledge and professionalism was on point! The installer that came…
TTrudy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Inspired Closets just installed new closets at our lake house and they didn’t disappoint. This is our 3rd house they have done and one garage. Everyone we worked with from Christy and the design team to the installers, Paul and Brian, were professional, knowledgeable, a joy to work with and strived to please!…
GGracie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Glenna with inspired closets designed me my DREAM closet!! She was so wonderful to work with and made my vision come to life! Such a great experience, I highly recommend her!!
AAnna3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Absolutely love Inspired Closets of Memphis! They’ve now completed two rooms in our home, and I truly can’t recommend them enough. From design to installation and everything in between, their entire team is incredibly talented, capable, professional, and just wonderful to work with. Both spaces turned out…
HHope1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We had an Amazing experience working with Glenna! Highly recommend her and the company. Love our beautiful new closet!
KKandea8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Lindsay was so accommodating and attentive. My closet came earlier than expected. Installers and Quality Control were able to demolish my closet and install my new closet in 2 days. I absolutely love my closet and all the awesome storage space it created. I will be a repeat customer! Very professional and kind…
My wife and I have his/hers closets that had builder grade wire racking for hanging clothes. We had to upgrade from that crappy design, so I reached out to Inspired Closets and was referred to Christy, by a co worker. Christy was outstanding. Her knowledge and professionalism was on point! The installer that came to our home was also professional, thorough and completed both closets within 3 hours. I would readily recommend Inspired Closets and Christy to anyone wanting to transform their closets.
Response from the owner · a week ago
Marcus, going from builder-grade wire to custom is such a game-changer! Christy will be glad to hear the referral paid off. Thanks for the recommendation.
T
Trudy Copeland2 reviewsiTotal number of Google reviews Trudy has written across all businesses on Google Maps, not just this one.
Inspired Closets just installed new closets at our lake house and they didn’t disappoint. This is our 3rd house they have done and one garage. Everyone we worked with from Christy and the design team to the installers, Paul and Brian, were professional, knowledgeable, a joy to work with and strived to please! Organized closets make for happier homeowners!
Response from the owner · 4 weeks ago
Trudy, three houses and a garage, you've basically got the Inspired Closets stamp on your whole life! Christy, Paul, and Brian will be glad to hear it. Enjoy the new lake house closets!
G
Gracie Mullins1 reviewiTotal number of Google reviews Gracie has written across all businesses on Google Maps, not just this one.
Glenna with inspired closets designed me my DREAM closet!! She was so wonderful to work with and made my vision come to life! Such a great experience, I highly recommend her!!
Response from the owner · a month ago
Gracie, dream closet unlocked! Glenna really does have a gift for translating vision into reality. Thanks for the recommendation!
S
Stacey Richards3 reviewsiTotal number of Google reviews Stacey has written across all businesses on Google Maps, not just this one.
Absolutely love Inspired Closets of Memphis! They’ve now completed two rooms in our home, and I truly can’t recommend them enough. From design to installation and everything in between, their entire team is incredibly talented, capable, professional, and just wonderful to work with. Both spaces turned out beautifully, and I wouldn’t hesitate to use them again! 💙
Response from the owner · a month ago
Anna, two rooms and counting, that means a lot! So glad the whole team has made both projects a great experience. Thanks for the love!
H
Hope Cox1 reviewiTotal number of Google reviews Hope has written across all businesses on Google Maps, not just this one.
Lindsay was so accommodating and attentive. My closet came earlier than expected. Installers and Quality Control were able to demolish my closet and install my new closet in 2 days. I absolutely love my closet and all the awesome storage space it created. I will be a repeat customer! Very professional and kind staff. Ill be all organized and set up in my new closet right in time for my birthday!
Thanks Everyone!
Response from the owner · 2 months ago
Kandea, happy early birthday, what a great gift to yourself! Lindsay and the install crew will be so glad to hear how quickly it all came together. Enjoy the new closet and all that extra storage!
T
Tammy Billings8 reviewsiTotal number of Google reviews Tammy has written across all businesses on Google Maps, not just this one.
I'm a little late sharing my review. I googled Closet renovations, and Inspired Closets came up first. I sent in a request for a quote and was contacted immediately and an appointment was set up with Lindsay. Lindsay came out and measured and presented me with 4 options. Lindsay knows her closets in and out. She went out of her way to assist me in every way possible from start to finish, she hooked me up with a contractor that did the pre work for my closet install. I was so impressed with Lindsay and Inspired Closets that I did not go any further with quotes. My only regret is, I wish I would have done it sooner.
Response from the owner · 3 months ago
Tammy, glad Google pointed you our way! Lindsay is a real pro when it comes to knowing her stuff and going the extra mile, even connecting clients with contractors for prep work. Thanks for the kind words, and no worries about being late on the review, we appreciate you sharing it whenever it works for you!
A
Arthur Hicks9 reviewsiTotal number of Google reviews Arthur has written across all businesses on Google Maps, not just this one.
From the very beginning, Christy was very professional and knowledgeable about design. She listened to me carefully and based on our conversation she knew exactly what would work for me and my wife. Christy was with us step by step. If I called, she answered and/or returned me call within minutes. Christy was also very patient with me and my wife when it came to designing the closet. I also want to mention that the guy (I can't remember his name) was very professional and helpful. The installer, Brian was very professional and he answered all our questions. He was very neat and left everything in tact. I would definitely recommend Inspired Closets to anyone who is wanting a custom closet design. Great job to the Inspired Closets Team...
Response from the owner · 4 months ago
Arthur, this is such a kind review, thank you! Christy will love hearing that her responsiveness and patience came through, those qualities really do make a big difference when you're working through a design together. And Brian will be glad to know his work on the install made the same impression. Thanks for the recommendation, we appreciate you both!
P
Phil Chamberlain14 reviewsiTotal number of Google reviews Phil has written across all businesses on Google Maps, not just this one.
Excellent service and quality from design to construction completion. Highly recommend for closet upgrades.
Response from the owner · 5 months ago
Phil, thank you for the 5-star review and recommendation! We're so glad the quality and service stood out from design all the way through to completion. Delivering a smooth experience at every step is what the Inspired Closets team strives for. Enjoy your upgraded closets!
