Cabinet maker · Bartlett, TN · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 31 closet designersiPosition by Experts Score among all companies we track in this category. · better than 100%
5.0★★★★★244 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers praise the company for its punctuality, clear communication, and responsive design process, noting that staff provide quick updates and accurate sketches. Services include closet organization, garage cabinet installation, and custom storage solutions, with reviewers highlighting the professional conduct of installers and the quality of the final products. Pricing is described as reasonable, and the team is frequently commended for listening to client needs and delivering efficient, timely results without leaving a mess.
Google rating: 5.0 out of 5 from 244 reviews (99% five-star).
Reviews on this page: 244 Google reviews (224 with written comments, 37 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: craft & service.
Memphis Garage & ClosetsCloset Designers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Memphis Garage & Closets: 100/100 on this factor. Category median: 94.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Memphis Garage & Closets: 99/100 on this factor. Category median: 93.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Memphis Garage & Closets: 99/100 on this factor. Category median: 98.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Memphis Garage & Closets: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Memphis Garage & Closets: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 84.–
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Bar = this company · dark tick = category median.
Star ratings
244 Google reviews we collected
5.0of 5
5 stars24299%
4 stars21%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 224 written reviews
99%praise
Praise48099%
Complaints41%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11123%
Quality & results10522%
Would recommend9319%
Speed & response9119%
Communication4710%
Price & value276%
Honesty & trust102%
What customers talk about
We read 224 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The installer was professional and kind and made sure I was satisfied before leaving.”
“Mike did an amazing job converting my master closet into a beautiful and functional space.”
“I highly recommend Mike and will definitely utilize his services in the future!”
“Cannot recommend them enough!”
“Super easy to work with and very responsive when we wanted to make changes—which I’m sure happened too much!”
“Listened to my needs of wanting a more organized pantry.”
“His time frame for installation was very reasonable, and he remained in contact with updates between ordering and receiving the product for installation.”
“Mike is the kind of professional you hope to find, honest, straightforward, and committed to delivering quality work.”
People customers mention
Mike50 reviews
James14 reviews
Beard4 reviews
Christy3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Memphis Garage & Closets for 8 kinds of job. Pick one to see what they paid and said.
KKelly5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Mike did an amazing job converting my master closet into a beautiful and functional space. I’m in love with it. From asking me what I envisioned and guiding me through the process and designing the perfect closet! Don’t hesitate to book your appointment!
CCharity2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The entire process was so easy.I wish I had before pictures. I have small closets. During the consultation I was given options how to maximize the space while also incorporating my wishes. They emailed design sketches within 48 hours. They updated me while waiting for the materials to come in. The installer was…
Jjennifer6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Responsive. Listened to my needs of wanting a more organized pantry. Quick installation, quality products.
GGene1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Super easy to work with and very responsive when we wanted to make changes—which I’m sure happened too much! We ended up with a closet far more useful than we would have expected thanks to their suggestion ls for drawers, countertop and even cabinets. Cannot recommend them enough!
KKelly8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Joseph and Mike did a great job installing my under the counter pull out drawers and organizational space under the stairs. Very difficult job. They were timely, polite, professional and noninvasive. We will use them again.
MMARYANNE13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Joseph was terrific with attention to detail and ensured the newly installed closet was perfect in every detail. I will be getting my garage done next! Thank you Joseph and Mike!
Mike did an amazing job converting my master closet into a beautiful and functional space. I’m in love with it. From asking me what I envisioned and guiding me through the process and designing the perfect closet! Don’t hesitate to book your appointment!
Response from the owner · a day ago
Thank you, Kelly. We’re thrilled you love your new master closet. Mike enjoyed bringing your vision to life with a design that’s both beautiful and functional. Creating custom closets like yours is what we love most, and we’d be happy to help with your next project.
C
Charity Milam2 reviewsiTotal number of Google reviews Charity has written across all businesses on Google Maps, not just this one.
The entire process was so easy.I wish I had before pictures. I have small closets. During the consultation I was given options how to maximize the space while also incorporating my wishes. They emailed design sketches within 48 hours. They updated me while waiting for the materials to come in. The installer was professional and kind and made sure I was satisfied before leaving. I wish I could give more ⭐️
Response from the owner · 2 weeks ago
Thank you, Charity. We’re so glad the process felt easy and that your custom small closets now make the most of every inch. From the consultation and design sketches to installation, it was a pleasure bringing your vision to life. We look forward to working with you again.
J
jennifer Moran6 reviewsiTotal number of Google reviews jennifer has written across all businesses on Google Maps, not just this one.
Responsive. Listened to my needs of wanting a more organized pantry. Quick installation, quality products.
Response from the owner · a month ago
Hi Jennifer, thank you for your review. We're glad our team listened to your needs and delivered the organized pantry you wanted with a quick, quality install. We'd love to help with your next space.
G
Gene Hamilton1 reviewiTotal number of Google reviews Gene has written across all businesses on Google Maps, not just this one.
Super easy to work with and very responsive when we wanted to make changes—which I’m sure happened too much! We ended up with a closet far more useful than we would have expected thanks to their suggestion ls for drawers, countertop and even cabinets. Cannot recommend them enough!
Response from the owner · a month ago
Thank you, Gene. We are glad the custom closet process felt easy, and changes along the way are never a problem for us. It was a pleasure suggesting the drawers, countertop, and cabinets, and we are thrilled the space turned out more useful than expected. We hope to work with you again.
A
A Google User1 reviewiTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
Change my entire closet andA beautiful closet I love it
Response from the owner · a month ago
Thank you, Mohamed. We enjoyed designing your new custom closet and are so glad you love the result. It was a pleasure working with you, and we hope to help with your next project soon.
K
Kelly Pambianco Sutton8 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Joseph and Mike did a great job installing my under the counter pull out drawers and organizational space under the stairs. Very difficult job. They were timely, polite, professional and noninvasive. We will use them again.
Response from the owner · a month ago
Thank you, Kelly. Joseph and Mike appreciated the challenge of your pull out drawers and the custom closets and storage under the stairs. Tight spaces take patience, and we are glad the crew stayed timely and respectful of your home. We look forward to working with you on the next project.
M
MARYANNE GOLON13 reviewsiTotal number of Google reviews MARYANNE has written across all businesses on Google Maps, not just this one.
Joseph was terrific with attention to detail and ensured the newly installed closet was perfect in every detail. I will be getting my garage done next! Thank you Joseph and Mike!
Response from the owner · 2 months ago
Thank you, Maryanne. Joseph takes pride in getting every detail of a custom closet installation just right, and we're glad it shows. Mike appreciates the kind words as well. We'd love to help with your garage whenever you're ready.
D
Denise Nelson4 reviewsiTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
Mike and his team were very responsive and professional. I scheduled an appointment, they arrived for the appointment and completed the work professionally and timely! He and his team take pride in their work! I have received a lot of inquiries on who completed the job. I highly recommend Mike and will definitely utilize his services in the future!
Response from the owner · 2 months ago
Thank you, Denise. We're so glad your new closets turned out beautifully and that everything ran smoothly, from scheduling to completion. Mike and the team take real pride in their work, so hearing about all the inquiries you've received means a lot. We would love the chance to help you again in the future.
S
SusieLocal Guide · 35 reviewsiTotal number of Google reviews Susie has written across all businesses on Google Maps, not just this one.
I described to Mike exactly what I was looking for in a tight kitchen space. He listened, made recommendations, and just delivered exactly what I wanted! Very professional and very happy with my purchase!
Response from the owner · 2 months ago
Thank you, Susie. Mike enjoyed hearing your vision for that tight kitchen space and finding the right custom closet solution for it. Delivering exactly what you pictured is always the goal, and we'd love to work with you again on another project.
T
Terry Nelson13 reviewsiTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
Mike was extremely accommodating in cutting my closet shelves the measurements I needed. My experience could not have been better. Thanks Mike!
Response from the owner · 2 months ago
Thank you, Terry. Mike was happy to cut your closet shelves to the exact measurements you needed, and we're glad the whole experience went so smoothly. Custom closets are what we love doing, and we'd be glad to help you again anytime.
