iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 61 drain cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 88%
5.0★★★★★375 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$600typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Instant Plumbing and Rooter five out of five stars based on 375 reviews, with the owner responding to 99 percent of them. Customers frequently highlight prompt arrival times, professional communication, and thorough work on services like sewer clearing, leak repairs, and hot water heater installation. While most praise the company for fair pricing and clean job sites, a small number of low-star reviews criticize high fees and allege that scheduled appointments were missed without notice, resulting in incomplete repairs that required additional service.
Google rating: 5.0 out of 5 from 375 reviews (99% five-star).
Reviews on this page: 375 Google reviews (282 with written comments, 8 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 22, 2026.
Service: Drain Cleaning Service serving Peoria, Arizona.
Data from Google, last updated October 27, 2026.
Score profile vs other drain cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Instant Plumbing and RooterDrain Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Instant Plumbing and Rooter: 98/100 on this factor. Category median: 93.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Instant Plumbing and Rooter: 97/100 on this factor. Category median: 92.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Instant Plumbing and Rooter: 94/100 on this factor. Category median: 96.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Instant Plumbing and Rooter: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Instant Plumbing and Rooter: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Instant Plumbing and Rooter: 100/100 on this factor. Category median: 93.A
100
Bar = this company · dark tick = category median.
Star ratings
375 Google reviews we collected
5.0of 5
5 stars37099%
4 stars21%
3 stars00%
2 stars10%
1 star21%
Praise vs complaints
Phrases our text analysis found in 282 written reviews
99%praise
Praise60199%
Complaints61%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price310%
Reasonable2477%
Overpriced13%
Not sure310%
$600+19% vs typical drain cleaning services
Middle half of what 26 customers paid ($376–$845) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response14925%
Staff & attitude14724%
Quality & results11018%
Would recommend7412%
Price & value549%
Communication427%
Honesty & trust315%
What customers talk about
We read 282 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…and having removed the cartridge but EXTREMELY happy you got out so quickly which in end was worth it.…”
“Very professional and knowledgeable, I'm gonna recommend them to everyone i know, great prices and was here to fix the problem within the hour”
“The service was performed thoroughly and William explained everything quite well.”
“I would recommend using them for your plumbing needs.”
“…artridge but EXTREMELY happy you got out so quickly which in end was worth it.…”
“While we are always happy to pay for quality work, I have never once felt I was being overcharged.”
“He explained everything he was doing and gave me the cost before he performed any work.”
“They are great at communicating before the appointment, answering questions and their install team was awesome to work with - fast, reliable & afforable!”
People customers mention
William21 reviews
Brandon12 reviews
Jesse6 reviews
Plumber4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Instant Plumbing and Rooter for 8 kinds of job. Pick one to see what they paid and said.
Stephen12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The technician arrived within 30 minutes of my call and had the sewer cleared within 30 minutes. Very prompt and professional.
Paid $200–400
Mike5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Instant Plumbing was able to fit me in for a kitchen plumbing emergency on a Friday afternoon, which I really appreciated. The service was performed thoroughly and William explained everything quite well. He also left a very clean area behind.
Paid $400–600Reasonable priceDrain cleaning
TomLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Brandon was outstanding. He was professional, competent, and knowledgeable. He explained everything he was doing and gave me the cost before he performed any work. Outstanding service, but pricey. Overpaid for what was done.
Paid $400–600OverpricedService not listed
julia9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Plumber was great. I thought price was a little high for to me purchasing parts and having removed the cartridge but EXTREMELY happy you got out so quickly which in end was worth it. Thank you for everything
Paid $200–400Reasonable priceShower repair
TinaLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
The guys were amazing. I had other issues and they took care of everything right away and I felt their pricing was fair. Thank you!
Debbie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
They did an incredible job, explained the possibilities, options of removing the mass of trees roots, did the work in a timely professional manner and even left the area clean as when they arrived
Hi Dan, thank you so much for the 5-star review! We're glad our team provided you with prompt and professional service. We truly appreciate you choosing Instant Plumbing and taking the time to share your experience. We look forward to helping with any plumbing needs in the future!
Stephen Goucher12 reviewsiTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
The technician arrived within 30 minutes of my call and had the sewer cleared within 30 minutes. Very prompt and professional.
Price: $200–400
Response from the owner · a week ago
Hi Stephen, thank you for the 5-star review! We're glad our team was able to respond quickly and get your sewer line cleared so efficiently. We truly appreciate you choosing Instant Plumbing and taking the time to share your experience. We look forward to helping with any plumbing needs in the future!
Kyle gooding6 reviewsiTotal number of Google reviews Kyle has written across all businesses on Google Maps, not just this one.
Quick, professional, and reasonably priced. Thanks William
Services: Water heater installation
Response from the owner · 3 weeks ago
Hi Kyle, thank you for the 5-star review! We’re glad William was able to get your new water heater installed and provide quick, professional service at a fair price. We truly appreciate you choosing Instant Plumbing and look forward to helping with any plumbing needs in the future!
Mike Faulds5 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Instant Plumbing was able to fit me in for a kitchen plumbing emergency on a Friday afternoon, which I really appreciated. The service was performed thoroughly and William explained everything quite well. He also left a very clean area behind.
Price assessment: Reasonable price
Price: $400–600
Services: Drain cleaning
Response from the owner · a month ago
Hi Mike, thank you for the 5-star review! We’re glad we were able to get you taken care of on a Friday afternoon and help with your kitchen plumbing issue. We appreciate you recognizing William’s thorough work, clear communication, and attention to leaving everything clean. We truly appreciate you choosing Instant Plumbing and look forward to helping with any plumbing needs in the future!
Mark Burnett2 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Fast, friendly and professional service.. Would highly recommend.
Price assessment: Reasonable price
Price: $600–800
Services: Faucet installation, Plumbing leak repair, Service not listed
Response from the owner · a month ago
Mark, thank you for the 5-star review and recommendation! We appreciate you trusting us with your faucet install, and emergency shut-off valves under the sink. We truly appreciate you choosing Instant Plumbing and look forward to helping with any plumbing needs in the future!
Jack Stubbs3 reviewsiTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
Brandon did an excellent job. If you are looking for someone to clear your sewer line from debris, roots, etc. give these guys a call
Services: Sewer cleaning
Response from the owner · 2 months ago
Jack, thank you for the 5-star review and for recommending us! We’re glad Brandon was able to get the sewer line cleared at your dad’s home and provide the professional service you were looking for. We really appreciate you trusting Instant Plumbing to take care of your dad’s home and taking the time to share your experience!
Carol Tucker2 reviewsiTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
Carol, thank you so much for the 5 stars and the kind words! We truly appreciate you choosing Instant Plumbing and taking the time to share your experience with us.
Tom SheaLocal Guide · 12 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Brandon was outstanding. He was professional, competent, and knowledgeable. He explained everything he was doing and gave me the cost before he performed any work. Outstanding service, but pricey. Overpaid for what was done.
Price assessment: Overpriced
Price: $400–600
Services: Service not listed
Response from the owner · 2 months ago
Hi Tom, thank you for the 5-star review and for your kind words about Brandon! We’re glad he was able to clearly explain the work being performed and provide the pricing upfront so you knew what to expect before moving forward. We understand that our pricing may be higher than anticipated, and we appreciate your feedback. Thank you for trusting Instant Plumbing with your home and for recognizing the quality of service Brandon provided.
Paige Gonzales4 reviewsiTotal number of Google reviews Paige has written across all businesses on Google Maps, not just this one.
Very professional and knowledgeable, I'm gonna recommend them to everyone i know, great prices and was here to fix the problem within the hour
Response from the owner · 3 months ago
Paige, thank you so much for the 5-star review! We truly appreciate your kind words. We're glad we could respond quickly, and provide the professional plumbing service you were looking for. Hearing that you'd recommend us to your friends and family means a lot to our team. Thank you for choosing Instant Plumbing, and we're here when you need us in the future!
julia kennelly9 reviewsiTotal number of Google reviews julia has written across all businesses on Google Maps, not just this one.
Plumber was great. I thought price was a little high for to me purchasing parts and having removed the cartridge but EXTREMELY happy you got out so quickly which in end was worth it. Thank you for everything
Price assessment: Reasonable price
Price: $200–400
Services: Shower repair
Response from the owner · 3 months ago
Julia, thank you so much for the 5-star review! We appreciate your honest feedback and are glad we could get someone out to you so quickly. We understand that pricing is an important consideration, and our goal is always to provide quality workmanship and lasting repairs, whether we're supplying the parts or installing customer-provided ones.
We're happy to hear that our prompt service made the difference for you, and we truly appreciate you trusting Instant Plumbing. Thank you again for taking the time to share your experience!
