Integra Business Solutions - CPA Accounting and Tax Services
Certified public accountant · West Reading, PA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%88+51.7Reliability 26%92+24Value 15%78+11.9Momentum penalty93−0.7Experts Score= 87Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 29 business consultantsiPosition by Experts Score among all companies we track in this category. · better than 21%
4.8★★★★★38 Google reviews · 1 photos
95%five-star reviews
4.78★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Integra Business Solutions - CPA Accounting and Tax Services at a glance
Google reviewers rate Integra Business Solutions 4.8 out of 5 based on 38 reviews, with the owner replying to only 3%. Clients frequently cite long-term relationships and praise the firm's punctuality, clear communication, and reasonable pricing for tax, accounting, and payroll services. While most feedback highlights thoroughness and responsiveness, one low-star review criticized the firm for refusing new clients without referrals due to high workload.
Google rating: 4.8 out of 5 from 38 reviews (95% five-star).
Reviews on this page: 38 Google reviews (35 with written comments).
Owner responses: the business replied to 3% of reviews.
Most recent review: September 27, 2026.
Service: Business Consultant serving West Reading, Pennsylvania.
Data from Google, last updated October 25, 2026.
Score profile vs other business consultants
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: value.
This companyBusiness Consultants median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Integra Business Solutions - CPA Accounting and Tax Services: 88/100 on this factor. Category median: 96.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Integra Business Solutions - CPA Accounting and Tax Services: 92/100 on this factor. Category median: 97.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Integra Business Solutions - CPA Accounting and Tax Services: 78/100 on this factor. Category median: 87.B
78
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Integra Business Solutions - CPA Accounting and Tax Services: 93/100 on this factor. Category median: 100.A
93
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 69.–
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Bar = this company · dark tick = category median.
Star ratings
38 Google reviews we collected
4.8of 5
5 stars3695%
4 stars00%
3 stars13%
2 stars00%
1 star13%
Praise vs complaints
Phrases our text analysis found in 35 written reviews
99%praise
Praise7699%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price117%
Reasonable583%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2026%
Quality & results1519%
Would recommend1519%
Speed & response1317%
Honesty & trust79%
Communication56%
Price & value23%
What customers talk about
We read 35 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I’ve worked with this Bob and his staff at Integra for over 20 years, and the level of expertise and care is outstanding.”
“They are prompt, thorough, proactive, and always take the time to explain complex tax issues in a way that’s easy to understand.”
“Highly recommended for anyone who wants a knowledgeable, trustworthy accountant.”
“They are always responsive and prove to be experts for all of our accounting questions and concerns every time we reach out to them.”
“…p and filing (business and personal) … they have certainly earned my trust.…”
“…artest, most patient guy and takes extra time and care to thoroughly explain things to you and be there throughout the year to help make decisions to…”
“Their pricing is very reasonable.”
People customers mention
Bob6 reviews
Stephanie3 reviews
Kristen3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Integra Business Solutions - CPA Accounting and Tax Services for 4 kinds of job. Pick one to see what they paid and said.
Thomas2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I’ve worked with this Bob and his staff at Integra for over 20 years, and the level of expertise and care is outstanding. They are prompt, thorough, proactive, and always take the time to explain complex tax issues in a way that’s easy to understand. Their guidance has saved me money, reduced stress, and given me…
AmyLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Bob, Sherry and crew have been helping me with my business and personal family tax needs for over 25 years. He's grown up and down with me and always has answers to my changing questions. He stays current on all tax laws, is a great listener and knowledgeable accountant.
Great priceBusiness tax return preparationBusiness consultingPayroll accounting
Amos1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Bob and the rest of the team were tremendously helpful with making financial decisions more strategic for tax planning. I would highly recommend them to anybody looking for professional insight into their current tax position as well as looking to improve the position for the future.
Business tax return preparation
Dan11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
They have great service. I appreciate everything they've done for our business. I would highly recommend.
kateLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Robert Shaner is MY GUY!!! Truly the smartest, most patient guy and takes extra time and care to thoroughly explain things to you and be there throughout the year to help make decisions to improve year end outcomes. He has helped us adjust withholdings at each step of life to ensure precise calculations and incredible year-end results. So grateful to him.
John6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
Reliable, knowledgeable, and prompt. Any questions throughout the tax year are quickly and thouroughly answered. Highly recommended for business and personal accounting/tax services. Been with Integra since I started my business over ten years ago.
I’ve worked with this Bob and his staff at Integra for over 20 years, and the level of expertise and care is outstanding. They are prompt, thorough, proactive, and always take the time to explain complex tax issues in a way that’s easy to understand. Their guidance has saved me money, reduced stress, and given me complete confidence that my finances are handled correctly. Highly recommended for anyone who wants a knowledgeable, trustworthy accountant.
Price assessment: Reasonable price
Services: Business tax return preparation, Business tax planning
Amy ObritzLocal Guide · 18 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Bob, Sherry and crew have been helping me with my business and personal family tax needs for over 25 years. He's grown up and down with me and always has answers to my changing questions. He stays current on all tax laws, is a great listener and knowledgeable accountant.
Price assessment: Great price
Services: Business tax return preparation, Business consulting, Payroll accounting, Service not listed
Brady Weaver6 reviewsiTotal number of Google reviews Brady has written across all businesses on Google Maps, not just this one.
Bob and the rest of the team were tremendously helpful with making financial decisions more strategic for tax planning. I would highly recommend them to anybody looking for professional insight into their current tax position as well as looking to improve the position for the future.
Services: Business tax return preparation
Dan Brumbach11 reviewsiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Robert Shaner is MY GUY!!! Truly the smartest, most patient guy and takes extra time and care to thoroughly explain things to you and be there throughout the year to help make decisions to improve year end outcomes. He has helped us adjust withholdings at each step of life to ensure precise calculations and incredible year-end results. So grateful to him.
Price assessment: Reasonable price
Services: Business startup services, Business tax return preparation, Business consulting, Business tax planning
John ioannidi6 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Reliable, knowledgeable, and prompt. Any questions throughout the tax year are quickly and thouroughly answered. Highly recommended for business and personal accounting/tax services. Been with Integra since I started my business over ten years ago.
Price assessment: Reasonable price
Services: Business tax return preparation, Business tax planning
dan klahr1 reviewiTotal number of Google reviews dan has written across all businesses on Google Maps, not just this one.
These guys are great. Very professional and very responsive. My taxes are a breeze come April thanks to them! And they even check in with me throughout the year to see if I have any questions. Highly recommended!
