Carla Fernandez1 reviewTotal number of Google reviews Carla has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcelente servicio
Integral LLC
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%90+62.3Reliability 31%87+26.8Momentum penalty49−5.1Experts Score= 84Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 40 document preparation servicesPosition by Experts Score among all companies we track in this category. · better than 33%
4.9 ★★★★★ 84 Google reviews · 4 photos
98%five-star reviews
4.33★last 12 monthsAverage stars on reviews from the last 12 months only.
2.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
62%reviews answered by the owner
Apr 2026latest review
Integral LLC at a glance
Google reviewers rate Integral LLC 4.9 out of 5 based on 84 reviews, with the owner responding to 62 percent of them. Customers frequently praise the staff for providing professional, trustworthy assistance with tax preparation, business formation, and document translation. Recurring themes highlight attentive communication and helpful guidance for both individual and business needs. However, one low-star review criticizes the service for errors in tax filing and poor handling of out-of-state returns, noting that correcting the mistakes required significant personal effort.
- Google rating: 4.9 out of 5 from 84 reviews (98% five-star).
- Reviews on this page: 84 Google reviews (60 with written comments).
- Owner responses: the business replied to 62% of reviews.
- Most recent review: April 28, 2026.
- Service: Document Preparation Service serving Norwalk, Connecticut.
Data from Google, last updated October 28, 2026.
Score profile vs other document preparation services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Integral LLC: 90/100 on this factor. Category median: 92.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Integral LLC: 87/100 on this factor. Category median: 87.A
87
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Integral LLC: 49/100 on this factor. Category median: 100.C
49
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 79.–
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Bar = this company · dark tick = category median.
Star ratings
84 Google reviews we collected
- 5 stars8298%
- 4 stars00%
- 3 stars11%
- 2 stars00%
- 1 star11%
Praise vs complaints
Phrases our text analysis found in 60 written reviews
- Praise8096%
- Complaints34%
Topic share
How often each topic comes up in the written reviews
- Quality & results2834%
- Staff & attitude2328%
- Would recommend1923%
- Honesty & trust78%
- Speed & response45%
- Communication11%
- Price & value11%
What customers talk about
We read 60 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They provided excellent service and always inspired confidence.”
“I'm very grateful to Sergio for his kindness and help.”
“Service was excellent, I highly recommend them to anyone i know, very trustworthy.”
“He made the entire tax process easy and transparent.”
“Due to my work schedule, it was impossible to go to the office to file my taxes, so they offered me the online service, which was fast, secure, and easy.”
“They always answered our questions and resolved our problems responsibly.”
People customers mention
- Pilar 6 reviews
- Sergio 5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Sara1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Responsable, claro y eficiente. Hizo que todo el proceso de taxes fuera fácil y transparente. Recomiendo sin duda
Luisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★
Last year i call i ask,when i when to do my taxes was a mess they did it completely wrong, i used too do it there since i moved out of state for 2 years and last year i guess the owner dont care who they hire there a mess and come out even w/prices to print out your IRS after filling well all this cost me a lot fpr…
OverpricedTax Accounting
Natoya1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Service was excellent, I highly recommend them to anyone i know, very trustworthy. Thank you Sergio
Eduardo5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Excelente servicio, orientación y asesoramiento. Sergio, tremendo servicio al cliente!!
Carla1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Excelente servicio ! Me ayudaron con todo mi proceso de cambio de estatus y con mis Taxes! Son súper amables y atentos !
Alexis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Muchas gracias por la gran ayuda que me brindaron, gracias por aclararme dudas y culminar mis trámites con éxito total.
Photos
Customer reviews
4.9 ★★★★★ 84 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
wilson l mesa1 reviewTotal number of Google reviews wilson has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service, definitely i will recommend.. Thank you to sergio y pilar.
Gabby Cardenas3 reviewsTotal number of Google reviews Gabby has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMuy buen servicio rápido y profesional
Sara Esquivel1 reviewTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleResponsable, claro y eficiente. Hizo que todo el proceso de taxes fuera fácil y transparente. Recomiendo sin duda
Mara Morales11 reviewsTotal number of Google reviews Mara has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExelente muy buen servicio
Luisa Cortes3 reviewsTotal number of Google reviews Luisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLast year i call i ask,when i when to do my taxes was a mess they did it completely wrong, i used too do it there since i moved out of state for 2 years and last year i guess the owner dont care who they hire there a mess and come out even w/prices to print out your IRS after filling well all this cost me a lot fpr me to fix it my self w/IRS terrible service poor staff do not recommend it at all
- Price assessment: Overpriced
- Services: Tax Accounting
Response from the owner · 9 months ago
Hello Luisa, Thank you for bringing this to our attention. We have carefully reviewed our records and were unable to find any issues with your tax return. The filing was accepted by the IRS, and the documents were also approved and signed by you at the time. We take concerns like yours very seriously and would appreciate the opportunity to understand what specifically did not meet your expectations. If there is anything that needs to be reviewed or corrected, we are fully committed to addressing it immediately. Please feel free to contact us directly at your convenience so we can resolve this matter as quickly as possible. We look forward to hearing from you.
Natoya Williams1 reviewTotal number of Google reviews Natoya has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleService was excellent, I highly recommend them to anyone i know, very trustworthy. Thank you Sergio
Response from the owner · 9 months ago
It is always a pleasure to help you with your tax return. Best regards, and we look forward to seeing you in 2026.
Johnny Gamboa2 reviewsTotal number of Google reviews Johnny has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcelente servicio
Response from the owner · 9 months ago
Gracias, Johnny por tu comentario
Gilbert De León1 reviewTotal number of Google reviews Gilbert has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcelente servicio 👍
Response from the owner · 9 months ago
Gracias, Gilber, te esperamos esta temporada
Eduardo Rincon5 reviewsTotal number of Google reviews Eduardo has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcelente servicio, orientación y asesoramiento. Sergio, tremendo servicio al cliente!!
Response from the owner · 9 months ago
Con todo el gusto siempre, don Eduardo, nos vemos pronto!
Business details
- Address: 263 Shippan Ave, Stamford, CT 06902
- Phone: (203) 569-0147
- Service area: Norwalk, CT