Pest control service · El Paso, TX · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%66+4.7Craft & service penalty98−0.2Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#115 of 240 wildlife removal servicesiPosition by Experts Score among all companies we track in this category. · better than 52%
5.0★★★★★1,256 Google reviews · 24 photos
97%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
26%reviews answered by the owner
$282typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Integrity Pest and Termite five stars based on 1,256 reviews, highlighting thorough inspections, professional communication, and reasonable pricing for pest control and home inspection services. Customers frequently praise the thoroughness of technicians and the clarity of detailed reports provided after visits. However, recurring criticisms involve contract lock-ins, billing issues after cancellation requests, and occasional delays in appointment scheduling or response times.
Google rating: 5.0 out of 5 from 1,256 reviews (97% five-star).
Reviews on this page: 1,256 Google reviews (699 with written comments, 4 with photos).
Owner responses: the business replied to 26% of reviews.
Most recent review: October 28, 2026.
Service: Wildlife serving El Paso, Texas.
Data from Google, last updated November 2, 2026.
Score profile vs other wildlife removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Integrity Pest and TermiteWildlife Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Integrity Pest and Termite: 94/100 on this factor. Category median: 93.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Integrity Pest and Termite: 93/100 on this factor. Category median: 90.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Integrity Pest and Termite: 98/100 on this factor. Category median: 97.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Integrity Pest and Termite: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Integrity Pest and Termite: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Integrity Pest and Termite: 66/100 on this factor. Category median: 90.B
66
Bar = this company · dark tick = category median.
Star ratings
1,256 Google reviews we collected
5.0of 5
5 stars1,22397%
4 stars222%
3 stars10%
2 stars30%
1 star71%
Praise vs complaints
Phrases our text analysis found in 699 written reviews
99%praise
Praise1,46099%
Complaints121%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price4037%
Reasonable6056%
Overpriced22%
Not sure66%
$282+166% vs typical wildlife removal services
Middle half of what 76 customers paid ($116–$426) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results34924%
Staff & attitude33823%
Speed & response23916%
Would recommend19713%
Honesty & trust16111%
Communication1359%
Price & value534%
What customers talk about
We read 699 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Every technician that has come to my house has amazing customer service and always so kind, thorough with their work and answer my questions.”
“Why would I sign for a year to get them to come every 3 months when the first time they came out - it did not fix our bug problem.”
“Excellent service, swift and professional response, thank you.”
“Did not slowdown to avoid debris he just got into my lane not caring if I was there!”
“Any time I have called during and outside business hours I have been met with professionalism and have my concerns taken care of in a timely manner.”
“I will recommend Integrity Pest and Termite to everyone.”
“Third time we’ve use Integrity for home and termite inspection love them.”
“I will be calling my credit card company to report this as fraud and file a complaint with the licensing board.”
“The inspectors were thorough and explained what they had found clearly and accurately.”
“Reasonable monthly plan keeps us protected and serviced year round.”
“They claim to give military discounts but they just increase the price to make it appear you were given a discount.”
People customers mention
Inspections32 reviews
Inspection15 reviews
Lozoya11 reviews
Banks11 reviews
Mario10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Integrity Pest and Termite for 8 kinds of job. Pick one to see what they paid and said.
CChristina6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Every technician that has come to my house has amazing customer service and always so kind, thorough with their work and answer my questions. Any time I have called during and outside business hours I have been met with professionalism and have my concerns taken care of in a timely manner. Thank you!
Paid $60–80Great priceFlea & mite exterminationGeneral pest inspectionCockroach extermination
IIrene8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Third time we’ve use Integrity for home and termite inspection love them. We appreciate the thoroughness of the inspector Chad Middleton, will definitely use them again if necessary.
RRayLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
First used Integrity’s Home inspection service when purchasing my home and was very pleased with the attention to detail. So when it came to protecting my home from pest , I chose Integrity. Reasonable monthly plan keeps us protected and serviced year round.
Paid $40–60Reasonable priceHome inspectionService not listed
RRobert2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great service , we’re always flexible with scheduling and never a problem if they needed to come back.
Also give shoutout consideration I had to leave my contract due to military orders . They were able to work with me and I would definitely go their route.
If I move back I know who to go to .
Paid $40–60Great priceGeneral pest inspection
RRichardLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Highly recommend I have used before and always get consistent, professional results…
SSandara8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Erick was punctual, explained everything throughly and took care of our services right away. I am very satisfied and will continue to use them and refer them to friends and family.
Every technician that has come to my house has amazing customer service and always so kind, thorough with their work and answer my questions. Any time I have called during and outside business hours I have been met with professionalism and have my concerns taken care of in a timely manner. Thank you!
Price assessment: Great price
Price: $60–80
Services: Flea & mite extermination, General pest inspection, Cockroach extermination, Ant extermination
Pest type: Ants, Cockroaches, Spiders, Other
J
JP Garibay3 reviewsiTotal number of Google reviews JP has written across all businesses on Google Maps, not just this one.
Third time we’ve use Integrity for home and termite inspection love them. We appreciate the thoroughness of the inspector Chad Middleton, will definitely use them again if necessary.
Price assessment: Reasonable price
Price: $200+
Services: Home inspection, Termite inspection
R
Ray Morales JrLocal Guide · 8 reviewsiTotal number of Google reviews Ray has written across all businesses on Google Maps, not just this one.
First used Integrity’s Home inspection service when purchasing my home and was very pleased with the attention to detail. So when it came to protecting my home from pest , I chose Integrity. Reasonable monthly plan keeps us protected and serviced year round.
