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Integrity Pest Management

Pest control service · Vacaville, CA · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%100+15.2Craft & service penalty98−0.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#36 of 256 pest control servicesPosition by Experts Score among all companies we track in this category. · better than 86%
5.0 ★★★★★ 57 Google reviews · 19 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
40%reviews answered by the owner
$195typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Integrity Pest Management at a glance

Google reviewers rate Integrity Pest Management five stars based on 57 reviews, highlighting same-day service availability, punctual technicians, and responsive communication from the owner. Customers frequently mention effective treatments for rats, ants, and spiders, along with transparent pricing and a lack of sales pressure. The business is described as professional and reliable, with no recurring criticisms identified in the provided excerpts.

  • Google rating: 5.0 out of 5 from 57 reviews (98% five-star).
  • Reviews on this page: 57 Google reviews (54 with written comments).
  • Owner responses: the business replied to 40% of reviews.
  • Most recent review: October 13, 2026.
  • Service: Pest Control Service serving Vacaville, California.

Data from Google, last updated November 2, 2026.

Score profile vs other pest control services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction98Reliability97Craft & service98Value100Momentum100Replies to reviews–Satisfaction: 98 (median 93)Reliability: 97 (median 92)Craft & service: 98 (median 95)Value: 100 (median 100)Momentum: 100 (median 100)
Integrity Pest ManagementPest Control Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Integrity Pest Management: 98/100 on this factor. Category median: 93.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Integrity Pest Management: 97/100 on this factor. Category median: 92.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Integrity Pest Management: 98/100 on this factor. Category median: 95.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Integrity Pest Management: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Integrity Pest Management: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
–

Bar = this company · dark tick = category median.

Star ratings

57 Google reviews we collected

  • 5 stars5698%
  • 4 stars12%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 54 written reviews

  • Praise13499%
  • Complaints21%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price229%
  • Reasonable571%
  • Overpriced00%
  • Not sure00%
$195+64% vs typical pest control services

Middle half of what 5 customers paid ($183–$292) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Honesty & trust2821%
  • Staff & attitude2418%
  • Would recommend2317%
  • Quality & results2216%
  • Speed & response1813%
  • Communication118%
  • Price & value107%

What customers talk about

We read 54 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “We've had an excellent experience with Integrity Pest Control company!”
  • “They're always prompt, professional, and quick to respond.”
  • “I am so happy I found this company and highly recommend them to anyone in need of pest control.”
  • “Herminio did a great job of managing pests before a party and did great follow up visits.”
    “After 4 nights of horrible rat noises in walls and ceiling, called and got immediate response from Randy Ash owner, and Salvadore Rosales placed bait…”
  • “Now today (next day),after proof of rat still alive in wall and crawlspace,waiting for Salvador or Randy to place traps inside.”
  • “The next morning, the technician came out on time and listened to me, explained everything very well and did a wonderful job at getting rid of all of…”
  • “Randy and his team are very responsive, reliable, accommodating and also reasonably priced.”

People customers mention

  • Randy 15 reviews
  • David 4 reviews
  • Control 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Integrity Pest Management for 7 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Myra8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

After 4 nights of horrible rat noises in walls and ceiling, called and got immediate response from Randy Ash owner, and Salvadore Rosales placed bait traps outside. After several days i asked to accelerate plan and within 24 hrs Randy and tech came and sealed all possible entrances to roof and crawl space. Fantastic…

Paid $200+Reasonable priceHome inspectionRodent extermination
randy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Randy at Integrity Pest Management has been great working with my wife and I. He responded to my calls promptly. They were out the same day when I had problems with ants. I would recommend them to everyone.

Paid $180–200Reasonable priceSpider exterminationGeneral pest inspectionCockroach extermination
Lawrence4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The service I received from Integrity Pest Management was Top-rate, from the administrative, customer service side to the actual service from the Technician, this is a very stand-up, and reputable Company, and if I could give 10 stars, I would, thank you Mr. Randy, Ms. Christina, and Mr. Jeremiah, my technician, for a wonderful experience!

Paid $80–100Great priceRodent exterminationSpider extermination
KLocal Guide · 181 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Every interaction was Very Professional, from the initial phone call (Randy) to the Pest Contol Technician (Nehemiah) arriving at my door. I didn't realize I was speaking with the owner (Randy), he patiently explained the service options, price options, scheduling availability and he even took the time to recommend…

Paid $200+Reasonable priceSpider exterminationGeneral pest inspectionBug & insect extermination

Photos

Customer reviews

5.0 ★★★★★ 57 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Amy Carpenter13 reviewsTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This is a family run business, so when you call, you are talking to the owner. Randy has amazing customer service and works with you. I have a regular service with them and the technicians are all awesome. I highly recommend this company.

Pedro Pantoja3 reviewsTotal number of Google reviews Pedro has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Extremely professional and knowledgeable staff. Herminio did a great job of managing pests before a party and did great follow up visits. Highly recommend!

Myra Somerville8 reviewsTotal number of Google reviews Myra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

After 4 nights of horrible rat noises in walls and ceiling, called and got immediate response from Randy Ash owner, and Salvadore Rosales placed bait traps outside. After several days i asked to accelerate plan and within 24 hrs Randy and tech came and sealed all possible entrances to roof and crawl space. Fantastic professional work done there! Now today (next day),after proof of rat still alive in wall and crawlspace,waiting for Salvador or Randy to place traps inside. Couldnot ask for faster responses. Very friendly and professional. I am continuing year contract for service to keep bait stations going outside. Thank you Randy, Salvador, and tech (sorry I am old and cant recall his name).

  • Price assessment: Reasonable price
  • Price: $200+
  • Services: Home inspection, Rodent extermination
  • Pest type: Rodents
Little Scholars Children's Academy1 reviewTotal number of Google reviews Little has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We've had an excellent experience with Integrity Pest Control company! They're always prompt, professional, and quick to respond. They even accommodate our requests to come very early before the children arrive. We truly appreciate their reliability and the great job they do keeping Little Scholars pest-free. Highly recommend!

randy1 reviewTotal number of Google reviews randy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Randy at Integrity Pest Management has been great working with my wife and I. He responded to my calls promptly. They were out the same day when I had problems with ants. I would recommend them to everyone.

  • Price assessment: Reasonable price
  • Price: $180–200
  • Services: Spider extermination, General pest inspection, Cockroach extermination, Ant extermination
Kelsey Sheppard4 reviewsTotal number of Google reviews Kelsey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My experience with integrity has always been outstanding. What ever my family needed they always respond quickly and got the job done. We had an issue with ants but I haven’t seen 1 since they came and serviced our house. Thank you for the professionalism and the amazing service integrity!!

  • Price assessment: Great price
  • Services: Ant extermination
Herminio Armas13 reviewsTotal number of Google reviews Herminio has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The best pest control company I highly recommend.

  • Services: Home inspection, Rodent extermination, Spider extermination
Lawrence Jones4 reviewsTotal number of Google reviews Lawrence has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The service I received from Integrity Pest Management was Top-rate, from the administrative, customer service side to the actual service from the Technician, this is a very stand-up, and reputable Company, and if I could give 10 stars, I would, thank you Mr. Randy, Ms. Christina, and Mr. Jeremiah, my technician, for a wonderful experience!

  • Price assessment: Great price
  • Price: $80–100
  • Services: Rodent extermination, Spider extermination
Nehemiah Simons3 reviewsTotal number of Google reviews Nehemiah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great customer service and always takes care of me!

Kimberly Law1 reviewTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I spoke with the owner, Randy on a Friday evening inquiring about services for an ant infestation in my home. He was so friendly and down to earth and happily helped me with an estimate without pressuring me. After calling other pest control companies, I immediately called Randy back because not only did he offer me a better price, but he didn’t treat me like I was someone he could sell something to. I called after hours the second time and left a message expecting to not get a call back until 4 days later as this was the beginning of a holiday weekend. Randy called me back soon after and set up a service for me the next morning. The next morning, the technician came out on time and listened to me, explained everything very well and did a wonderful job at getting rid of all of the ants in and around the outside of my house. He was also such a kind man, just as Randy is, and had nothing but good things to say about his boss and the company as a whole. I am so appreciative to them both for helping a mom of two boys out in a jam, I can’t even put it into words. I am so happy I found this company and highly recommend them to anyone in need of pest control.

  • Price assessment: Reasonable price
  • Price: $180–200
  • Services: Ant extermination

Integrity Pest Management on Google Maps →

Business details