Pest control service · Vacaville, CA · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%97+23.5Value 14%90+12.7Replies to reviews 7%89+6.3Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#92 of 256 pest control servicesiPosition by Experts Score among all companies we track in this category. · better than 64%
5.0★★★★★520 Google reviews · 1 photos
99%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
94%reviews answered by the owner
$185typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
North Point Pest Solutions Inc. holds a 5/5 rating from 520 Google reviews, with the owner responding to 94% of them. Customers consistently describe technicians as punctual, professional, and knowledgeable, noting that they provide thorough inspections, clear explanations of pest issues, and preventive advice for rats, fleas, and wasps. Recurring themes highlight efficient same-day service, detailed documentation via photos, and effective ongoing maintenance plans. While most feedback is positive, some low-star reviews cite concerns about high pricing for specific treatments and instances where technicians failed to arrive at scheduled times or did not adequately address existing pest traps.
Google rating: 5.0 out of 5 from 520 reviews (99% five-star).
Reviews on this page: 520 Google reviews (384 with written comments).
Owner responses: the business replied to 94% of reviews.
Most recent review: October 20, 2026.
Service: Pest Control Service serving Vacaville, California.
Data from Google, last updated November 2, 2026.
Score profile vs other pest control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
This companyPest Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.North Point Pest Solutions Inc.: 97/100 on this factor. Category median: 93.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.North Point Pest Solutions Inc.: 97/100 on this factor. Category median: 92.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.North Point Pest Solutions Inc.: 100/100 on this factor. Category median: 95.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.North Point Pest Solutions Inc.: 90/100 on this factor. Category median: 100.A
90
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.North Point Pest Solutions Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.North Point Pest Solutions Inc.: 89/100 on this factor. Category median: 97.A
89
Bar = this company · dark tick = category median.
Star ratings
520 Google reviews we collected
5.0of 5
5 stars51399%
4 stars31%
3 stars20%
2 stars00%
1 star20%
Praise vs complaints
Phrases our text analysis found in 384 written reviews
99%praise
Praise63599%
Complaints61%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price2117%
Reasonable8871%
Overpriced22%
Not sure1310%
$185+56% vs typical pest control services
Middle half of what 81 customers paid ($144–$323) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude23136%
Quality & results13221%
Speed & response11017%
Communication6210%
Would recommend6210%
Honesty & trust295%
Price & value152%
What customers talk about
We read 384 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ulises was prompt, professional, and put our minds at ease.”
“He was thorough, explained everything to me, took pictures, etc.”
“Punctual efficent friendly informative knows his job and is quick.”
“He walked me through his entire assessment of the issues, gave me timelines and details to help me further understand how to prevent pest issues in the future.”
“I will definitely recommend him to others in the future.”
“I am very disappointed with my experience with this company as it came highly recommended by a neighbor.”
“Very honest, doesn't oversell you on services, keeps their appointments.”
“Fair pricing as well considering the amount of work.”
“I am not familar with the going rate for dealing with wasps but this seemed pretty pricey given how easy it is to access where the wasps were.”
People customers mention
Evan18 reviews
Brian16 reviews
Katie14 reviews
Ulises9 reviews
Danny9 reviews
Chris8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired North Point Pest Solutions Inc. for 8 kinds of job. Pick one to see what they paid and said.
LLeah1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Same day, excellent service. We had some tree work done that uncovered an outdoor flea infestation by our shed. I called in a panic when I found a few inside our house as well that hitchhiked in on our clothes. Ulises was prompt, professional, and put our minds at ease. He went above and beyond to go through his…
AAnn4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Punctual efficent friendly informative knows his job and is quick. Everything you could ask for in someone who services your house.
Paid $120–140Great price
MMickLocal Guide · 33 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Our tech Ulysses is punctual, thorough, professional and personable and has waged war on our rats with humor & skill. We love him!
Paid $100–120Reasonable priceRodent extermination
CClarkLocal Guide · 8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Julio was on time, friendly personality, professional, and took the time to explain what he was doing and answer our questions.
Paid $200+Not sureRodent extermination
AAnne3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Evan was very knowledgeable & professional.
Clearly explained the pest issue, along with how to avoid any future similar problems.
Paid $200+Reasonable priceHornet & wasp extermination
AAshleyLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Evan was very friendly, knowledgeable, and addressed all of our concerns in dealing with an unwanted guest in our home (a surprise rat!).
I have worked with North Point Pest Solutions for a number of clients over the years and they were always great. For the first time, we found ourselves with a rodent issue. I reached out and Julio came out yesterday. He was thorough, explained everything to me, took pictures, etc. I feel confident that this issue will get resolved with their help.
Price assessment: Reasonable price
Services: Rodent extermination
Pest type: Rodents
Response from the owner · a week ago
Thank you for your kind words, Denise! It's great to hear that Julio provided thorough service and clear explanations during your recent experience. We're dedicated to resolving issues effectively and appreciate your trust in us. If you have any further questions or need assistance, feel free to reach out!
L
Leah Maulucci1 reviewiTotal number of Google reviews Leah has written across all businesses on Google Maps, not just this one.
Same day, excellent service. We had some tree work done that uncovered an outdoor flea infestation by our shed. I called in a panic when I found a few inside our house as well that hitchhiked in on our clothes. Ulises was prompt, professional, and put our minds at ease. He went above and beyond to go through his inspection and plan with me before getting to work. Thank you Ulises and North Point!
Price assessment: Reasonable price
Price: $200+
Services: Flea & mite extermination, General pest inspection, Bug & insect extermination
Pest type: Ants, Cockroaches, Spiders, Other
Response from the owner · 2 weeks ago
Thank you for your wonderful feedback, Leah! We're delighted to hear that Ulises provided prompt and professional service during your recent experience. It's great to know that he took the time to thoroughly inspect and explain everything to you. Your satisfaction is our priority, and we appreciate you sharing your experience!
A
Ann Robinson4 reviewsiTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
Punctual efficent friendly informative knows his job and is quick. Everything you could ask for in someone who services your house.
Price assessment: Great price
Price: $120–140
Pest type: Cockroaches
Response from the owner · 2 weeks ago
Thank you for your fantastic review, Ann! It’s wonderful to hear that you found our service punctual, efficient, and friendly. Our team takes pride in being knowledgeable and providing quick solutions. Your feedback is greatly appreciated!
J
Jason Dow1 reviewiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Our tech Ulysses is punctual, thorough, professional and personable and has waged war on our rats with humor & skill. We love him!
Price assessment: Reasonable price
Price: $100–120
Services: Rodent extermination
Response from the owner · a year ago
Thank you for your feedback, Mick! We're delighted to hear that Ulysses provided such thorough and professional service. It's great to know his enthusiasm made a positive impact on your experience. We appreciate your support!
P
Patrick Carlin3 reviewsiTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Evan at North Point Pest solutions does great work, is knowledgeable about his field, and is super personable. He walked me through his entire assessment of the issues, gave me timelines and details to help me further understand how to prevent pest issues in the future. It was also great to hear that he is a local guy like myself servicing the community. Lastly, he was very mindful of my pets and making sure I understood how some of the chemicals need to be treated delicately with pets running around. I will definitely recommend him to others in the future.
Services: Ant extermination
Pest type: Ants
Response from the owner · a month ago
Thank you for your fantastic feedback, Patrick! It’s wonderful to hear that Evan made such a positive impression with his knowledge and personable approach. We’re glad he took the time to explain everything clearly and considered your pets during the service. Your recommendations mean a lot to us, and we appreciate you taking the time to share your experience!
C
Clark Van EppsLocal Guide · 8 reviewsiTotal number of Google reviews Clark has written across all businesses on Google Maps, not just this one.
Julio was on time, friendly personality, professional, and took the time to explain what he was doing and answer our questions.
Price assessment: Not sure
Price: $200+
Services: Rodent extermination
Pest type: Rodents
Response from the owner · a month ago
Thank you for your wonderful feedback! It's great to hear that Julio provided you with a positive experience through his professionalism and friendly approach. We appreciate you taking the time to share your thoughts!
F
Fred Goldberg5 reviewsiTotal number of Google reviews Fred has written across all businesses on Google Maps, not just this one.
Evan is a fantastic pest control technician. He is also a damn good baseball player. Highly recommended!
Services: Hornet & wasp extermination
Response from the owner · a month ago
Thank you for the great feedback! We're glad to hear that Evan made such a positive impression with his pest control skills and his baseball talent. Your recommendation means a lot to us!
I
Integral Self Discovery2 reviewsiTotal number of Google reviews Integral has written across all businesses on Google Maps, not just this one.
Evan Blandino did a great job at our house! Very fast and professional service. Highly recommend!
Response from the owner · 2 months ago
Thank you for your kind words! We're delighted to hear that Evan provided you with fast and professional service. Your recommendation means a lot to us!
