Pest control service · Portland, OR · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 69 flea exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 87%
5.0★★★★★2,511 Google reviews · 24 photos
97%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
85%reviews answered by the owner
$108typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers for Interstate Pest Management in Portland, OR, highlight punctual arrivals, thorough inspections, and effective treatment for ants, rodents, and wasps. Customers frequently note clear communication, friendly staff, and competitive pricing, including options without initial contracts. However, some low-star reviews describe unresolved pest issues, unauthorized property entry, and billing discrepancies, while others mention insufficient coverage during inspections or rapid recurrence of infestations despite repeated service visits.
Google rating: 5.0 out of 5 from 2,511 reviews (97% five-star).
Reviews on this page: 2,511 Google reviews (1,796 with written comments, 5 with photos).
Owner responses: the business replied to 85% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Interstate Pest ManagementFlea Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Interstate Pest Management: 97/100 on this factor. Category median: 95.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Interstate Pest Management: 99/100 on this factor. Category median: 94.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Interstate Pest Management: 98/100 on this factor. Category median: 97.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Interstate Pest Management: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Interstate Pest Management: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Interstate Pest Management: 100/100 on this factor. Category median: 93.A
100
Bar = this company · dark tick = category median.
Star ratings
2,511 Google reviews we collected
5.0of 5
5 stars2,44597%
4 stars542%
3 stars50%
2 stars30%
1 star40%
Praise vs complaints
Phrases our text analysis found in 1,796 written reviews
99%praise
Praise2,88599%
Complaints161%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price10125%
Reasonable28169%
Overpriced31%
Not sure225%
$1080% vs typical flea exterminators
Middle half of what 257 customers paid ($50–$182) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,05136%
Quality & results66623%
Speed & response50517%
Communication32511%
Would recommend2248%
Price & value662%
Honesty & trust642%
What customers talk about
We read 1,796 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very informative, professional and confident including the two wasp sites!”
“He then proceeded to do, as he always does, a thorough cleaning and spraying of my home.”
“I have not felt comfortable at my home ever since being harassed by this horrible company for almost an hour.”
“Yaro, friendly and professional, showed up on time, knocked on my door, and asked if I had any issues with pests.”
“[Apologies for the delayed response-holidays zap one's time.”
“They always do an excellent job and communicate well.”
“I simply asked them to take responsibility for the way I was treated, and instead I was ignored.”
“I would recommend this company to anyone including my sister.”
“I would not recommend this company to anyone, especially a woman who may be dealing with one of their representatives alone at home.”
“Pricing is reasonable and better than other places in town.”
“Gave a quote and then take more money out off your visa which they were not authorized to use.”
“I trust them and wouldn’t use any other service - thank you Colby!”
People customers mention
Caleb29 reviews
Control21 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Interstate Pest Management for 8 kinds of job. Pick one to see what they paid and said.
DianeLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Good value for the price. I appreciated the fact that when I started using Interstate Pest I did not have to start with a contract. They always do an excellent job and communicate well. Keep up the good work!!!
DonLocal Guide · 116 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Brandon has been here before, and we look forward to seeing him again. Always courteous, thorough and supremely professional. Thank you so much.
Paid $120–140Reasonable priceHome inspection
Veronica7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Brandon did an exceptional home inspection. I am extremely confident that every access point has been addressed and will be resolved once the home repairs are finished.
Paid $200+Home inspection
Robert5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Brandon was fantastic, showed up on time and did a quality job.
Thank you Brandon for a job well done!!
Paid $140–160Reasonable priceHome inspection
Brad13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Our Interstate tech notion was knowledgeable, thorough and cordial. We discover the presence of rodents and he went out of his way to check all areas for possible infestation. We look forward to his next visit. He is keep our home safe from insects and rodents.
Paid $120–140Reasonable priceRodent extermination
Bret7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
They are always very Throw a greatly reduced the problems with rats that I’ve had
Paid $40–60Great priceFlea & mite exterminationHornet & wasp exterminationMosquito extermination
I enjoyed meeting Tony yesterday! Very informative, professional and confident including the two wasp sites! This morning I saw a porch deck of bug carcasses and a clean home! Very little wasp activity in rock wall. Zero activity in orchard ground wasps! Many thanks to Tony and to Interstate Pest Management for providing this service on very short notice! Sincerely, Della M.
Price assessment: Reasonable price
Services: Hornet & wasp extermination, Bug & insect extermination
Pest type: Other
Response from the owner · 2 weeks ago
What a difference overnight! We’re glad Tony was able to tackle both wasp sites and that you’re already seeing such a dramatic reduction in activity. It’s especially great to hear the orchard ground wasps are no longer active. Thank you for recognizing Tony’s knowledge and professionalism, and we’re happy we could get someone out on short notice!
Dan Hally9 reviewsiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Yaro, friendly and professional, showed up on time, knocked on my door, and asked if I had any issues with pests. He then proceeded to do, as he always does, a thorough cleaning and spraying of my home. Thanks Yaro for a job well done!
Price assessment: Reasonable price
Services: Spider extermination, General pest inspection, Bug & insect extermination
Pest type: Ants, Spiders, Other
Chet CaruthersLocal Guide · 19 reviewsiTotal number of Google reviews Chet has written across all businesses on Google Maps, not just this one.
Good value for the price. I appreciated the fact that when I started using Interstate Pest I did not have to start with a contract. They always do an excellent job and communicate well. Keep up the good work!!!
Price assessment: Great price
Price: $100–120
Services: Bug & insect extermination
Pest type: Ants, Spiders
sylvia huckaby2 reviewsiTotal number of Google reviews sylvia has written across all businesses on Google Maps, not just this one.
I love it when Garret comes to take care of our pest problems. He is very friendly and knowledgeable. The problem was fixed in a timely manner. Thanks Garret! We have a contract with Interstate pest control, and they are Johnny on the spot to help us!
Price assessment: Great price
Services: General wildlife removal
Response from the owner · 4 months ago
Thank you so much, Sylvia; we will pass along your kind words to Garret and we appreciate your contract with Interstate because being Johnny on the spot for you is exactly what we aim for. See you next time!
Sandra Anderson3 reviewsiTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
Love working with this team. Each and every time the service professionals show up on time. Are always very courteous and professional. The customer service team has been responsive and friendly as well whenever I have to call in. And with all of that, the service provided does exactly what they say it will…ants are a problem…treatment solves it. Rodents are a problem…treatment solves it. Great experience all around!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Rodent extermination, Spider extermination, General pest inspection, Ant extermination
Response from the owner · Edited 4 days ago
It's good to hear the treatments have helped with both ants and rodents, Chris. We're glad the office and technicians have been dependable and easy to work with too. Thanks for taking the time to share all of this!
Xana Barros8 reviewsiTotal number of Google reviews Xana has written across all businesses on Google Maps, not just this one.
