Pest control service · Waco, TX · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#135 of 178 pest control servicesiPosition by Experts Score among all companies we track in this category. · better than 24%
4.9★★★★★475 Google reviews · 17 photos
95%five-star reviews
4.86★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$120typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate iPest Solutions 4.9 out of 5 based on 475 reviews, with the owner responding to all feedback. Customers frequently cite thorough inspections, professional communication, and effective treatments for ants, rodents, and termites. Recurring themes include prompt service, detailed explanations, and consistent follow-up care. However, low-star reviews highlight concerns regarding high pricing, incomplete service delivery, and difficulty scheduling appointments, leading some customers to cancel their plans.
Google rating: 4.9 out of 5 from 475 reviews (95% five-star).
Reviews on this page: 475 Google reviews (330 with written comments, 5 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 29, 2026.
Service: Pest Control Service serving Waco, Texas.
Data from Google, last updated November 1, 2026.
Score profile vs other pest control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
iPest SolutionsPest Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.iPest Solutions: 87/100 on this factor. Category median: 94.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.iPest Solutions: 82/100 on this factor. Category median: 93.A
82
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.iPest Solutions: 89/100 on this factor. Category median: 96.A
89
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.iPest Solutions: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.iPest Solutions: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.iPest Solutions: 100/100 on this factor. Category median: 91.A
100
Bar = this company · dark tick = category median.
Star ratings
475 Google reviews we collected
4.9of 5
5 stars44995%
4 stars143%
3 stars31%
2 stars00%
1 star92%
Praise vs complaints
Phrases our text analysis found in 330 written reviews
98%praise
Praise54598%
Complaints112%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
93%fair
Great price1736%
Reasonable2655%
Overpriced36%
Not sure12%
$120-3% vs typical pest control services
Middle half of what 30 customers paid ($63–$214) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude18834%
Quality & results12723%
Speed & response7714%
Would recommend7113%
Communication468%
Price & value316%
Honesty & trust163%
What customers talk about
We read 330 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Performed the :work with Professionalism and Knowledge.”
“Tommy Miller came out to inspect our home today and he was very thorough and knowledgeable.”
“The customer service is terrible, and based on my experience I can only imagine how the actual work would be.”
“Tommy quickly found the problem and handled it on spot.”
“I highly and sincerely recommend this company and their Dedicated Employees.”
“I would not recommend this company.”
“Today Garrett arrived with a positive posture and good communication prowess, as are all of the employees that have/has completed services here.”
“…your home, provide top notch service going above and beyond and very competitive pricing making it affordable to have a safe bug free home!…”
“Ripp off.”
“I would highly recommend iPest Solutions—especially Tommy—for anyone in need of prompt and reliable service.”
People customers mention
Tommy14 reviews
Kaitlyn12 reviews
Miller10 reviews
Billy5 reviews
Daniel4 reviews
Laura4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired iPest Solutions for 8 kinds of job. Pick one to see what they paid and said.
DDee10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Daniel was awesome. When he wiped the spider webs down off my porch he became my new best friend. He was professional and very polite.
EElvie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We were invaded by ants in my kitchen after we had rain. I knew exactly who to call, Tommy Miller @ iPest Solutions!! Tommy always takes care of any and all pest problems!! He’s also a great person!!
RRichardLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Daniel and his team were excellent. They are very thorough and professional. They checked all areas of my home and repaired anything that needed to be fixed. I appreciate Daniel's professionalism.
Paid $40–60Great priceTermite inspection
AAndi9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
iPest was the company that the previous owner of my house went with for termite prevention and I'm so glad that I have been able to continue services with them since purchasing my home. Wonderful company with great people! Always kind and considerate! I would recommend them to anyone!
Paid $20–40Great priceTermite inspection
MMajorSmiles8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Tommy did a FANTASTIC job today following up on our dwindling ANT 🐜 Population. He and his company are amazing and they always have prompt service. Thanks again Tommy
Paid $200+Great priceAnt extermination
PPeggy9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Mr. Miller was very kind to explain exactly what was needed to take care of the bees. After taking the time with me my wife drove up and he so kindly explained everything to her. Mr. Miller displayed knowledge and professionalism.
Performed the :work with Professionalism and Knowledge. Informed me of the process and was courteous with a smile. Every time an employee come here they ALWAYS perform their assigned tasks and I truly appreciate that, especially being a senior/disabled citizen/veteran. I highly and sincerely recommend this company and their Dedicated Employees. Daniel came today, and let me know he was here to put in Work. I love this company, to HELL with the others that I can't even remember their names. Today Daniel Biles(10/10/2023 arrived and informed me of his presence. He was professional in his appearance and approach, completed his assigned tasks and departed. I truly appreciate this company and their employees. Thanks IPEST SOLUTIONS. I approve of this company, as well as H
IGHLY RECOMMEND THEM. Satisfaction is guaranteed.
Daniel arrived again today with the same respect and professionalism as previous visits. He definitely deserves an incentive to stay put. Daniel arrived again today, overlooked my cigarette butts on the ground and performed and completed his mission. I will perform a "Police Call" with those butts or manipulate my wife to do it...lol, however, I do recommend/hope the company issue/give Daniel something to smile about like a well deserved CHRISTMAS BONUS$$$$$ for his dedication and work and professional behavior and work ethics including his appearance. Daniel did his THING again today. I saw the bugs hauling ass when Daniel backed into my driveway. Lol 😆 Daniel did his THING today and the bugs, especially those wicked mosquitoes lol was hoping on the backs of birds and frogs trying to escape, but a majority of them had tears in their eyes from the grim reaper. Thanks again Daniel. Again and as usual, Daniel was out front with taking care of Business (remember the song) When Daniel arrived, I saw the snakes fleeing like criminals. Thanks Daniel for spreading the Snake Aw
ay solution. Thank you again Daniel. Today, the owner of IPEST arrived and definitely performed an outstanding and dedicated job. This action just proves that the business truly care about its customers and overall business. I highly recommend this company for ALL OF YOUR PEST NEEDS within their scope of services. Thank you ALL for having me as a customer. People call IPESTSOLUTION NOW,,NO REGRETS!!!!:):) Thank you again Mr.Fell, please do not be discouraged by the unsavory comments/reviews, I admire your professional and apologists reply to everyone.
Today Garrett arrived with a positive posture and good communication prowess, as are all of the employees that have/has completed services here. IPESTSOLUTION has shown a professional propensity to ensure quality and satisfying results, they are Top Tier, Top Shelf, and Top Of The List/Line.
Price assessment: Great price
Price: $60–80
Positive: Responsiveness, Punctuality, Value
Response from the owner · Edited 2 years ago
Thank you Terry for the 5 star review! We appreciate your loyalty and support to iPest!
E
Ernest “Badgerpaw” Wilson6 reviewsiTotal number of Google reviews Ernest has written across all businesses on Google Maps, not just this one.
Thank you for sharing your feedback, Ernest. It’s great to know that you were pleased with the thorough service provided by Justin Rice. Your recognition of his efforts is truly appreciated.
D
Dee Ann Poorman10 reviewsiTotal number of Google reviews Dee has written across all businesses on Google Maps, not just this one.
Daniel was awesome. When he wiped the spider webs down off my porch he became my new best friend. He was professional and very polite.
Price assessment: Reasonable price
Price: $200+
Services: Bug & insect extermination
Pest type: Spiders
Response from the owner · 2 weeks ago
Thank you for sharing your experience and for highlighting Daniel's professionalism and kindness. It's wonderful to know that his attention to detail made such a positive impression. Your feedback means a lot to the team at iPest Solutions.
J
Jillian Mouser4 reviewsiTotal number of Google reviews Jillian has written across all businesses on Google Maps, not just this one.
Tommy Miller came out to inspect our home today and he was very thorough and knowledgeable. He was able to answer all questions and went the extra mile to make sure he addressed my concerns. He made himself available for any future pest control needs, and should we have any he will be the first one we reach out to.
Price assessment: Great price
Services: Home inspection
Response from the owner · 2 weeks ago
Thank you, Jillian. We appreciate your kind review of iPest Solutions and hope you will visit again soon. As a valued customer/guest, we look forward to taking care of your needs in the future. Until we see you, take care!
E
Elvie Sprague2 reviewsiTotal number of Google reviews Elvie has written across all businesses on Google Maps, not just this one.
We were invaded by ants in my kitchen after we had rain. I knew exactly who to call, Tommy Miller @ iPest Solutions!! Tommy always takes care of any and all pest problems!! He’s also a great person!!
Price assessment: Reasonable price
Price: $180–200
Services: Bug & insect extermination, Ant extermination
Pest type: Ants, Cockroaches, Spiders
Response from the owner · 2 weeks ago
Thank you so much for sharing your experience and for your kind words about Tommy. It’s wonderful to hear that you felt confident reaching out to iPest Solutions and that Tommy was able to address your pest concerns. We truly appreciate your trust and support!
C
Crissy Davis7 reviewsiTotal number of Google reviews Crissy has written across all businesses on Google Maps, not just this one.
Tommy quickly found the problem and handled it on spot. They will be the only people we call from now on
Response from the owner · 2 weeks ago
Thank you for sharing your positive experience with Tommy and the team. It’s wonderful to know that the issue was resolved efficiently and that you felt well taken care of. Your trust and kind words mean a lot to everyone at iPest Solutions.
I
Irma Ruiz14 reviewsiTotal number of Google reviews Irma has written across all businesses on Google Maps, not just this one.
iPest Solutions has always taken care of my personal home, as well as the inspections and treatments of my clients homes. I'd definitely give them a call!
Response from the owner · 9 years ago
Thanks Kyle we enjoy doing business with you!
A
Alissa Ashley2 reviewsiTotal number of Google reviews Alissa has written across all businesses on Google Maps, not just this one.
Tommy helped us humanely trap and relocate multiple armadillos that were tearing up our yard. He was able to come out and inspect our home quickly and get the trap set up. Great communication from iPest and Tommy as always. We use iPest for our routine maintenance pest control as well.
Services: General wildlife removal
Pest type: Other
Response from the owner · a month ago
Thank you for sharing your experience, Alissa. It’s wonderful to hear that Tommy was able to assist with the armadillos and that you’re pleased with the communication and service from our team. We truly appreciate your trust in us for both your wildlife concerns and routine pest control needs.
J
JJ SchwittersLocal Guide · 56 reviewsiTotal number of Google reviews JJ has written across all businesses on Google Maps, not just this one.
Justin to the rescue and so grateful. Thank you Ipest!
Another visit by John and second critter removed. Thank you John and Laura for your help. We will get this done.
Today wonderful Brandon removed two dead rodents and placed additional bait boxes. Thank you to ALL for getting this problem solved, we are almost there.
Thank you again Brandon for removing another rat. I am hearing less activity. We are almost there.
Thank you to Laura.
Again, Justin to the rescue. Thank you for your kindness.
More excellent service from IPest. Thank you John.
Services: Home inspection
Response from the owner · 6 months ago
Thank you so much for your kind words, JJ. We're delighted to hear that Justin was able to help and that you had a positive experience with iPest Solutions. Your gratitude means a lot to our team.
