How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%87+6.2Craft & service penalty97−0.3Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREIRBIS Air Plumbing Electrical
San Jose, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 1,599 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired IRBIS Air Plumbing Electrical for 8 kinds of job.
IRBIS Air Plumbing Electrical for a/c system maintenance
Clear ✕All 47 Google reviews tagged “A/C system maintenance”
Umed was wonderful to work with. He explained everything clearly and completed service as described Highly recommend Arbis to all homeowners
Christian Lopez is amazing. Scheduling was really fast (less than a week). He answered all my questions and took time explaining all details of his work. Great service.
Alonso are knowledgeable and professional. They sincerely answered all my questions during our furnace maintenance after move-in and taught lots of knowledge. Highly recommend IRBIS!
Always efficient and reliable! Highly recommend!
Had a very professional and extremely knowledgeable tech called Jeff who conducted my pm for the year. Wanted to ensure he got recognition form ORBIS on his customer experience skills as well. Really took time to explain and patient with me during meetings as I connected with him during the service. Great Job Jeff -…
My AC went out in the middle of the night. I was able to schedule service the next day with IRBIS. The next day I was alerted when the tech was on his way. Jeffery was our tech. He arrived on time and soon determined a path forward to resolve the issue. A replacement part was ordered. The next day, early in the…
Stanley, from Irbis, was very professional in performing an inspection of our AC system. He explained each step of the inspection and cleaned the AC coils. I would recommend him to service your AC.
Eduardo came on time and ready to get the job done. He completed every maintenance action thoroughly and communicated concerns and recommendations professionally.
great experience with Irbis. They use servicetitan, so you can see exactly when they will arrive. AC wasn’t really functioning before they came and now it’s almost too cold for us. they found and resolved multiple issues: old parts, clogged filters, and faulty ductwork. great work! update: 5/10/2025 just had a heat…
Ryan was excellent. On time, very professional, yet down to earth. He took time to answer my questions and explained things very well.
Timely, polite, efficient. We’ve been using them for years.
Our AC was blowing warm air intermittently, and I tried everything to fix it myself — changing air filters, cleaning the compressor radiator, etc. I finally called IRBIS and I’m glad I did! I wish I called them sooner. Not only was Joy in the dispatch office super responsive and communicative, our tech Alonso was…
The technician, Johnny, sent me a text prior to his arrival. He arrived within the scheduled window. Performed routine AC maintenance. He was courteous, professional and skilled. He knew what he was doing, and did it with confidence. I wouldn’t hesitate to use this company again.
Alonso was on time and very professional. Answered all question and did a great job!
Alonso was great and prompt. He fixed my ac issues with no problem.
Alonso came out - very professional, courteous and informative. Explained what he was doing each step of the way. Wouldn't hesitate to have him back out for any future service.
4/6 update Alonso came by and did maintenance on the HVAC unit. He also did some additional diagnostic work when I explained I had some issues. He explained everything very clearly and was able to address the issue. Branden did a great job of service. He called ahead to let me know when he was arriving and then…
Alonso was on time and courteous. They checked the system and allied fears
Brandon was helpful and very detailed of the service he provided. Great job!
Helpful knowledgeable service technicians are great and Julie is very pleasant to deal with on the phone
Brandon was very professional, on time, and explained everything he did. I recommend!
I had a great experience with IRBIS. Their technician Branden Quijas did a great job. He was very professional and took his time doing service on our air conditioner and heating system. I will use this company again for sure.
William Vazquez did a great job servicing my units and explaining the reason why my system was not operating optimally.
A/C decided to stop working. I called Irbis hvac on a Friday and they were able to book me for a Monday appointment. Great customer service. A/C is back and running strong.
I engaged IRBIS HVAC to replace and install a new HVAC in May 2022. Very happy to have engaged them. Their installation is professionally done. Did a thorough clean up after the job was done! Excellent follow through until I got the City of San Jose permit. I highly recommend this company!!
It is very rare these days to get great service from a company. Today was a delightful day when we got that great service. We were very impressed with knowledgeable, patient and super professional service technician Kenneth. He fixed our AC, answered all our questions and explained all the options we have. He made our day a cool day!
William Vazquez with IRBIS provided service and repaired my HVAC equipment today. He found the issue, provided a quote, repaired and maintained it in a couple of hours. Excellent Service.
Great presentation, timely notification, extremely professional, thorough, clean and hard working technicians. Overall, very impressive 5 STARS! Thank you, IRBIS.
Excellent professional service. Knowledgeable technician who gave lots of good information and maintained appropriate CoVid precautions
Kenny came in to do our AC maintenance. He was very courteous and knowledgeable and did a great job cleaning up our old and neglected AC unit. Really happy with the service and will not hesitate to hire them again for future jobs.
They were very responsive- great communication. The technician Hugo was really thorough & did a great job. He explained all the issues & sent pictures for our records. Excellent work & highly recommended.
Excellent quality, exceptional customer service, and very thorough. Plus, they gave me a discount for being a returning customer! Highly recommend.
IRBIS is top notch. They are responsive and easy to schedule with. The techs are always on time. Kenny did a great job today on my standard HVAC maintenance and doing a couple of repairs. I've also had Mateo and Francisco out to do work on my home's HVAC and they were also great.
why would I highly recommend "IRBIS HVAC and Appliance Repair"? (1). response promptly - the most important thing to me My HVAC stopped working on 8/15/2020 Saturday evening when the outside temperature was 104. On 8/16, I contacted 3 different companies via phone call, voice message and online scheduling. IRBIS…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system repair | 194 | $209–$1.2k |
| Ductless heating & A/C services | 60 | $414–$2.5k |
| Install AC | 53 | $1.6k–$3.7k |
| Heating system installation | 52 | $1.4k–$2.4k |
| HVAC system maintenance | 49 | $114–$453 |
| A/C system maintenance | 47 | $78–$351 |
| Thermostat installation | 45 | — |
| HVAC duct & vent repair | 45 | $275–$931 |
