How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%87+6.2Craft & service penalty97−0.3Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREIRBIS Air Plumbing Electrical
San Jose, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 1,599 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired IRBIS Air Plumbing Electrical for 8 kinds of job.
IRBIS Air Plumbing Electrical for a/c system repair
Clear ✕All 40 Google reviews tagged “A/C system repair”
My AC went out in the middle of the night. I was able to schedule service the next day with IRBIS. The next day I was alerted when the tech was on his way. Jeffery was our tech. He arrived on time and soon determined a path forward to resolve the issue. A replacement part was ordered. The next day, early in the…
Have been waiting for the inspection for the whole day. The guy arrived 1.5 hr late, and he said he doesn't have time today, will need to reschedule.
great experience with Irbis. They use servicetitan, so you can see exactly when they will arrive. AC wasn’t really functioning before they came and now it’s almost too cold for us. they found and resolved multiple issues: old parts, clogged filters, and faulty ductwork. great work! update: 5/10/2025 just had a heat…
IRBIS Heating Air Plumbing We selected IRBIS for our AC systems' checkup and repair for their good reputation online. We made right decision on this regard, IRBIS not only communicated with us very well regarding what kind of services we will expect and service schedule, but also sent a very decent and…
Timely, polite, efficient. We’ve been using them for years.
The IRBIS HVAC team provided a service that was streamlined and efficient. They were professional from the first point of contact and delivered a great product. They also cleaned up after themselves each day and left no mess. We’re overall very satisfied with their service and will work with them again and recommend their services to others.
I use IRSIS since 2018. They did an outstanding work this time as usual. I had an issue with the AC and their diagnostic was right on. The AC back in services again.
Our AC was blowing warm air intermittently, and I tried everything to fix it myself — changing air filters, cleaning the compressor radiator, etc. I finally called IRBIS and I’m glad I did! I wish I called them sooner. Not only was Joy in the dispatch office super responsive and communicative, our tech Alonso was…
Kenneth arrived on time, he was very professional and explained details of work needed to be done. Will defiantly use them again. Thank you IRBIS
Alonzo is very courteous and professional, explained how to improve our aircon/heater system and works fast and thorough.
Работники компании работают слаженно: от офиссного служащего до исполнителя. Устранили проблему быстро и качественно.
I've been using IRBIS for regular maintenance of my HVAC system for the last two years. Today Alonzo came out to replace a part that he found was failing during his regular Autumn preventative maintenance visit. He did a great job and gave me a complete report with photos of the work he did in the attic. I'm really…
IRBIS customer service is exceptional. They own end to end what they install and without being too boastful about it. I hope they stay that way as the business grows.
A/C decided to stop working. I called Irbis hvac on a Friday and they were able to book me for a Monday appointment. Great customer service. A/C is back and running strong.
It's great that they are responsive, deliver on time. I was disappointed that their invoice does not break out parts and labor. I guess I can consider myself lucky that my issue could be resolved in one visit. And yet having figured out the cost of parts I believe I was overcharged for the service. I guess I got…
The estimator came when scheduled. He took photos of everything under the house and explained all of my options for replacing HVAC. The installers were efficient and professional and came on rime. For both estimate and work the text reminder was helpful as well as the text (including photo ) when they were on the…
I have some strange noise issue with my AC. I tried to ask help from IRBIS and overall booking process is very smooth. They even have a real time map to show the location of their technician so you got the idea when will they arrive. The technician from IRBIS figured out why my AC has big noise when starting and he…
This is our second time calling irbis. I really liked that I could book online for the next day. There was a small error with the booking, but I called and a real person answered and got an agent out within 30 minutes. Steven was knowledgeable, friendly, and fixed my broken AC unit almost immediately. We are so…
Great presentation, timely notification, extremely professional, thorough, clean and hard working technicians. Overall, very impressive 5 STARS! Thank you, IRBIS.
Kenny was very professional and diagnosed the problem right away. Was very clear on the issues and explained what needed to be done. I’ve used them in the past for a different system and I’ve been very happy with them. Highly recommended.
I called IRBIS and they were able to come out the next day to repair my AC. Very responsive and very courteous technician. Will definitely use again.
IRBIS responded in a very timely manner when I requested a quote on Yelp for my AC repair. When at first I didn't respond, they even reached back out to see if I still needed assistance. Indeed I did! They were able to make a next day appointment. The day of my appointment I received a text letting me know the…
Francisco and team were awesome! After calling many a/c companies in desperation (102 deg heat wave), this company made me feel at ease from the time Carol picked up my call and the complete follow-through by she and team. They came, troubleshot, repaired and left in 45 min time.
Justin Sexton was awesome! Fantastic and fast service. I really appreciate the professionalism and customer service. Thanks again!
Great service! Francisco was persistent and kept coming back to make sure our job was done and the ac worked perfectly. He was very professional and didn’t charge us until the job was done. I recommend him and IRBIS 100%!
Fast, reliable service per usual!
why would I highly recommend "IRBIS HVAC and Appliance Repair"? (1). response promptly - the most important thing to me My HVAC stopped working on 8/15/2020 Saturday evening when the outside temperature was 104. On 8/16, I contacted 3 different companies via phone call, voice message and online scheduling. IRBIS…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system repair | 194 | $209–$1.2k |
| Ductless heating & A/C services | 60 | $414–$2.5k |
| Install AC | 53 | $1.6k–$3.7k |
| Heating system installation | 52 | $1.4k–$2.4k |
| HVAC system maintenance | 49 | $114–$453 |
| A/C system maintenance | 47 | $78–$351 |
| Thermostat installation | 45 | — |
| HVAC duct & vent repair | 45 | $275–$931 |
