How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%87+6.2Craft & service penalty97−0.3Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREIRBIS Air Plumbing Electrical
San Jose, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 1,599 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired IRBIS Air Plumbing Electrical for 8 kinds of job.
IRBIS Air Plumbing Electrical for HVAC system maintenance
Clear ✕All 50 Google reviews tagged “HVAC system maintenance”
It was great! Alonso was friendly, and very open and transparent with services and pricing. He was quick and also very informative.
Christian Lopez is amazing. Scheduling was really fast (less than a week). He answered all my questions and took time explaining all details of his work. Great service.
This is an awesome company. Jeff came out and ran a complete diagnostic on my AC, and helped me diagnose the problem within 40 mins. I will definitely use them again when I need them!
excellent. IRBIS employees are knowledgeable service veterans who keep my system running perfectly all the time
Very knowledgeable and courteous technician
They were on time, thorough and seemed very professional.
Alonso came out on time and was very professional, courteous, and pleasant in communication. I liked his service very much and I am giving him highest professional marks possible.
Once again IRBIS HVAC came through with excellent, timely, efficient service. We awoke to a toxic smell, called IRBIS and they immediately arranged to send a tech (Eduardo) who we met upon installing our Heat Pump. He diagnosed and fixed the problem quickly and dealt with our concerns. Eduardo seems typical of…
Christian and Brandon were my technicians. They continually kept me updated on their arrival times, which was very helpful since the house is a rental property. They were great communicators, explaining in detail what maintenance was needed and why.
Ryan was excellent. On time, very professional, yet down to earth. He took time to answer my questions and explained things very well.
I would like to acknowledge Christian Garcia for his exceptional professional and expertise regarding the service on our heating system. Not only was he on time and responsive to our needs, he made sure that everything that was needed to ensure the operation of our unit. I congratulate you on having him work for…
Hugo and Jose, the technicians who installed a new furnace in our attic, were on time, courteous, professional, friendly, and patient. At first the designated furnace turned out to be too big to fit through the opening up to our attic. They did not leave us, but waited for over 2 hours for a replacement furnace of…
Great experience, very professional maintenance visit from Alonso. Recommended
Request service for the issue with AC. guy came in and identified the issue. Effectively solved it. Great service and very professional. Thanks Kenneth!!
Our AC was blowing warm air intermittently, and I tried everything to fix it myself — changing air filters, cleaning the compressor radiator, etc. I finally called IRBIS and I’m glad I did! I wish I called them sooner. Not only was Joy in the dispatch office super responsive and communicative, our tech Alonso was…
Alonso was on time and very professional. Answered all question and did a great job!
Alonso was great and did a good job explaining all the options.
Technician was able to provide professional advices. He made sure all the appliances were back in the places and area was clean before leaving.
Helpful knowledgeable service technicians are great and Julie is very pleasant to deal with on the phone
Branden did a great job! Appreciate his service ! This company is a company I definitely recommend !
Brandon was very professional, on time, and explained everything he did. I recommend!
Shout out to quijas for doing good job on my unit
Good initial communication, hassle free appointment setup and on-time arrival. Professional and courteous interaction on phone and with service technician. Service technician did basic checks. Did not clean furnace or AC unit, did not clean drain lines or inspect ducts when it was listed as part of the one-time…
Great service from Branden
Excellent communication for scheduling and service appointments. Workers are friendly, polite, and competent. Very happy with the service!
Alonso was super awesome. I had a late appointment and he still showed up! Accountable, professional. Glad to stumble upon this business and will now work with them on my repairs
I've been using IRBIS for regular maintenance of my HVAC system for the last two years. Today Alonzo came out to replace a part that he found was failing during his regular Autumn preventative maintenance visit. He did a great job and gave me a complete report with photos of the work he did in the attic. I'm really…
The technicians were knowledgeable and explained the maintenance that they were doing so that my HVAC and heaters operate at their optimal condition.
Great presentation, timely notification, extremely professional, thorough, clean and hard working technicians. Overall, very impressive 5 STARS! Thank you, IRBIS.
Excellent professional service. Knowledgeable technician who gave lots of good information and maintained appropriate CoVid precautions
I called IRBIS and they were able to come out the next day to repair my AC. Very responsive and very courteous technician. Will definitely use again.
William showed up on time and he was very communicative about the details of what he was doing. Great service, I would definitely use them in the future for any hvac or related services
Pleasant, professional & efficient. Checked things before leaving.
First, Irbis was able to send a technician out... the same day!! Hugo, the tech, is awesome!! Two days in a row and his disposition, knowledge and diligence were without question the best I've seen in ages. We are now enjoying cool AC!! Thank you Hugo and Irbis!!
Friendly, professional, prompt!
I have used IRBIS to install a new furnace as well as for HVAC maintenance. Their service has always been swift and efficient at a fair price. Would definitely recommend their services.
Kenny was wonderful to work with. Would highly recommend both Irbis and Kenny!
Mateo from Field Service and Carol from Customer Service were most helpful. They promptly addressed our needs.
Really excellent service, above and beyond any other HVAC company we’ve worked with; look forward to continuing to do business together.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system repair | 194 | $209–$1.2k |
| Ductless heating & A/C services | 60 | $414–$2.5k |
| Install AC | 53 | $1.6k–$3.7k |
| Heating system installation | 52 | $1.4k–$2.4k |
| HVAC system maintenance | 49 | $114–$453 |
| A/C system maintenance | 47 | $78–$351 |
| Thermostat installation | 45 | — |
| HVAC duct & vent repair | 45 | $275–$931 |
