How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%87+6.2Craft & service penalty97−0.3Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREIRBIS Air Plumbing Electrical
San Jose, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 1,599 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired IRBIS Air Plumbing Electrical for 8 kinds of job.
IRBIS Air Plumbing Electrical for HVAC system repair
Clear ✕All 195 Google reviews tagged “HVAC system repair” · showing 40
Rodrigo came and quickly showed the system is running fine
Each tech was outstanding and worked hard to resolve our a/c issues (inherited from another installer). Couldn’t ask for better service or a more reasonable fee.
Entire IRBIS team, the sales, the project team and the technicians were very knowledgeable and very polite. They have handled the whole project to replace our HVAC system very well. They also helped me in following up with HOA on required documents for architectural approval. I highly recommend IRBIS for any HVAC related repairs and new installations.
Pablo, Jose and Fernando did a terrific job and finished the job in 2 days. I will refer IRBIS for HVAC services!
I am updating my review and increasing my satisfaction rating. After I updated my previous review and downgraded my overall satisfaction, Tim, the owner, reached out to me directly to discuss my concerns about the installation and service. He explained that top-quality service is always IRBIS's priority, and they…
Pablo and Jose installed a new AC unit in my apartment. They were fast and efficient and I highly recommend IRBIS!
Had great experience having our house's ductwork replaced and new heat pump installed by IRBIS. Great thanks to comfort advisor Matthew for his thoroughness during initial inspection and the patience of handling our questions and adjustments. Also thanks to the project team: Hilal, Sofia and team for clear…
The whole Irbis team was such a pleasure to work with from start to finish for our whole system project being abatement, new hvac system with duct work & attic insulation. We got a few quotes & weren't sure we'd be able to do as the financing is so high with most companies, but IRBIS surpassed all expectations and…
Bahruz was very professional and expert. He quickly diagnosed this issue, got parts and fixed it quickly. I am sitting in nice AC because of his visit. Thank you Bahruz. Because of my experience today I will use IRBIS again. He also helped me get an appointment for a plumber that I need for a different issue at home. IRBIS is amazing
Bahruz was fantastic! He showed up right on time, was extremely friendly and professional, and got our AC repaired quickly. He was clean, respectful of our home, and had a great attitude throughout the entire process. It’s refreshing to work with someone who is reliable, knowledgeable, and takes pride in his work. I…
Excellent, professional service! Jonathan came out to help me with a refrigerant leak, and he was amazing! He was upfront about the scope of the problem, walked me through the various options in a clear and understandable, and was very thorough in fixing it. I will definitely be calling him again!
Christian showed up early for the job. He did his inspection of our system, told us what was wrong and fixed the problem. He explained the problem in ways we understood and gave us some options to help the life of our A/C. Good price and thanks Christian and IRBIS.
The technician Christian Lopez did an excellent and extensive maintenance job on our home. He communicated well and was honest and hard-working. Can't say enough good things about Christian and the work he and his company Irbis did for our home's heating/cooling systems. Thanks so much!
Irbis came and diagnosed a recurring problem that turned out to be a condenser return line that was the wrong size for the compressor (mistake during an installation a few years ago). Repair was spot on and the unit runs fine with much better performance. We're very happy.
Quality service by Ivan. He found the gas leak in our furnace that PG&E couldn't find. He didn't have the proper tools on initial inspection but another was quickly scheduled. He quickly fixed the leak. He was knowledgeable and answered all questions. He is a clean worker, very efficient and pleasure to work with.…
My technician Almaz was phenomenal. I have had multiple technicians from other companies come out previously who were unable to identify the problem. Almaz was able to properly diagnose the problem within 20 minutes. Just as importantly he was friendly and professional. I enrolled in a service plan due to the trust…
Our old gas furnace/AC setup finally died, and IRBIS HVAC handled the full switch to a heat pump system. The original installation (done before we bought the house) was botched, so this wasn't a simple swap - they had to redo sections of ductwork and move the unit up to the attic. Once Rigoberto and his team…
We highly recommend IRBIS for your next project! We had a wonderful experience hiring them to replace our ancient, inefficient gas heater with a modern heat pump. From start to finish, Jorge and Alberto were amazing. They were incredibly timely and did a fantastic job of communicating daily progress and how each…
I can't say enough great things about IRBIS HVAC and especially Jonathan. We originally had another HVAC company service our AC, but less than three weeks later it stopped cooling again. Getting help from that company was frustrating - they were extremely difficult to work with, so we decided to get a second…
I reached out regarding a problem with our furnace on yelp and IRBIS was one of the companies who reached out. They were patient, helped with accommodating my schedule, and sent out an expert (Johnathan) to diagnose the furnace. Johnathan was very detailed and thorough in his inspection and methodically identified…
The IRBIS technician, Almaz, was super helpful, fixed our issue, explained everything clearly. Service was reasonably priced as well.
I had a very old air conditioner stopped working so I hired IRBIS came over to install a new heat pump to replace the old furnace and air conditioner. The team is very skilled and professional to do the job. They installed new equipments very carefully and did a clean afterwards. A trustful worth contractor and carrier authorized dealer/service company.
Ivan was very professional and patient with all questions that I had. He walked me through the root cause of our AC and provided a professional fix within committed time. To me I appreciate Ivan’s great communication of the whole process and cost. I will recommend Ivan to all my friends that need AC help.
Had the most pleasant experience with IRBIS. Ethan was on time, super polite and professional and took extra care to make sure the inspection was done right. Couldnt recommend them more
Christian is the best! Very patient with all my questions and it’s clear he really cares about doing the right thing, not just the cheapest or fastest. I hope to hire him for all my hvac needs in the future!
We recently had IRBIS install a new heat pump system and a heat pump water heater, and we couldn't be happier with the entire experience from start to finish. A special shout out to the heat pump team — Christian Palomino and Alexander Lopez — and the water heater team — Rigoberto Rosales and Anthony Sanchez. Both…
IRBIS website details of the company’s services including plumbing and electrical are detailed and seemed to good to be real. It's is all real and simplified our needs...that we only need the one company. My husband and I are exceptionally satisfied with our first IRBIS home services and inspection. Our technician,…
Irbis has been very reliable and the technicians are great. Jonathan recently completed a troubleshooting/leak detection process for my Fujitsu Mini/Split & Heat pump system. He diagnosed the problem and fixed it in one day, he even let us use his portable AC units to cool our house while our system was off. Overall…
I had a great experience with IRBIS especially with Eduardo L-G as he was able to diagnose the root cause after detailed examinations and was even able to locate a fire hazard installed by the technician from another company. He was extremely dedicated to resolve the issue as soon as possible, completing the part…
Had our mini split services by them. Apparently our unit is one of the worst to take apart, Christian did his best and left us with the split as good as it could be without having the fan removed (we even followed the manual, couldn't remove it). He was professional and polite. I'll be more diligent about…
Engaged IRBIS to replace gas furnace and AC with electrical heat pump HVAC in 2023 and came back 3 years later to have IRBIS replace a gas water heater with an electric heat pump water heater. Work quality was excellent for both jobs, and permitting / follow-up maintenance has been easy. Technicians Andres and…
Rodolfo (Rudy) from IRBIS provided an outstanding experience during our HVAC maintenance visit today. He was thorough, professional, and took the time to clearly explain how to use our system more efficiently, which was extremely helpful. While discussing indoor air quality, he introduced us to the Air Knight…
Irbis fixed our original Trane air conditioner per our request. Jonathan the HVAC technician was great to work with. He kept us informed every step of the way. Our air conditioner is working as as well as when we first purchased it quite a few years ago! I Am recommending Irbis to my friends.
Irbis got back to us right away, and even found an earlier appointment. We had our AC fixed within 3 days of making the original website inquiry. Our service technician, Rudy, was on time, very thorough, identified the issue, checked all other aspects of the unit, including the attic furnace fan, and made the repair in about 90 minutes.
Eduardo’s the best. Had a mini split that broke right before the heatwave. Eduardo came out and helped diagnose and fix the issue with a leak. He was very patient and explained what could be causing the issue. After some troubleshooting it turns out it was a leak and Eduardo worked diligently in the hot…
This was our first time using IRBIS in several years and I could have not been more impressed by the office staff and our Technician, Edwardo. He was WONDERFUL. Even though his specialty was HVAC, he was very knowledgeable in plumbing and electrical as well. It is nice to have a well-rounded technician provide…
I have a senior client,im a care giver that his Ac wasn't working on a very hot day i have called a company for a quote the price was really high, then I called IRBIS for a 2nd quote they scheduled to come right away because I have explained that it was a senior with health problems that he can't not be with out Ac…
Had Irbis drop by for a second opinion on our heater intermittent shutoff issue. Fuse had completely misdiagnosed our issue and was trying to charge us an arm and a leg for fan replacement. Jonathan Camargo and Ivan were our techs that corrected the problem and it was much simpler solution! They also pointed out a…
Our technician, Rudy, did an outstanding job addressing a vibration issue coming from our heating and cooling system outside. He was extremely thorough, professional, and methodical--making sure to check every possible cause instead of rushing through the appointment. He clearly explained what he was doing, walked…
Giving a special shout out to the folks at IRBIS HVAC especially Tim Surinsuk, Christian Palomino, Laki Fonua, Winston Reyes, Santiago and Sofia. IRBIS replaced our gas water heater and furnace with heat pump water heater and HVAC late last year. It was a major job – not only the actual replacement of the appliances…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system repair | 194 | $209–$1.2k |
| Ductless heating & A/C services | 60 | $414–$2.5k |
| Install AC | 53 | $1.6k–$3.7k |
| Heating system installation | 52 | $1.4k–$2.4k |
| HVAC system maintenance | 49 | $114–$453 |
| A/C system maintenance | 47 | $78–$351 |
| Thermostat installation | 45 | — |
| HVAC duct & vent repair | 45 | $275–$931 |
