How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%87+6.2Craft & service penalty97−0.3Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCOREIRBIS Air Plumbing Electrical
San Jose, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 1,599 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired IRBIS Air Plumbing Electrical for 8 kinds of job.
IRBIS Air Plumbing Electrical for HVAC system repair
Clear ✕All 195 Google reviews tagged “HVAC system repair” · showing 140
Rodrigo came and quickly showed the system is running fine
Each tech was outstanding and worked hard to resolve our a/c issues (inherited from another installer). Couldn’t ask for better service or a more reasonable fee.
Entire IRBIS team, the sales, the project team and the technicians were very knowledgeable and very polite. They have handled the whole project to replace our HVAC system very well. They also helped me in following up with HOA on required documents for architectural approval. I highly recommend IRBIS for any HVAC related repairs and new installations.
Pablo, Jose and Fernando did a terrific job and finished the job in 2 days. I will refer IRBIS for HVAC services!
I am updating my review and increasing my satisfaction rating. After I updated my previous review and downgraded my overall satisfaction, Tim, the owner, reached out to me directly to discuss my concerns about the installation and service. He explained that top-quality service is always IRBIS's priority, and they…
Pablo and Jose installed a new AC unit in my apartment. They were fast and efficient and I highly recommend IRBIS!
Had great experience having our house's ductwork replaced and new heat pump installed by IRBIS. Great thanks to comfort advisor Matthew for his thoroughness during initial inspection and the patience of handling our questions and adjustments. Also thanks to the project team: Hilal, Sofia and team for clear…
The whole Irbis team was such a pleasure to work with from start to finish for our whole system project being abatement, new hvac system with duct work & attic insulation. We got a few quotes & weren't sure we'd be able to do as the financing is so high with most companies, but IRBIS surpassed all expectations and…
Bahruz was very professional and expert. He quickly diagnosed this issue, got parts and fixed it quickly. I am sitting in nice AC because of his visit. Thank you Bahruz. Because of my experience today I will use IRBIS again. He also helped me get an appointment for a plumber that I need for a different issue at home. IRBIS is amazing
Bahruz was fantastic! He showed up right on time, was extremely friendly and professional, and got our AC repaired quickly. He was clean, respectful of our home, and had a great attitude throughout the entire process. It’s refreshing to work with someone who is reliable, knowledgeable, and takes pride in his work. I…
Excellent, professional service! Jonathan came out to help me with a refrigerant leak, and he was amazing! He was upfront about the scope of the problem, walked me through the various options in a clear and understandable, and was very thorough in fixing it. I will definitely be calling him again!
Christian showed up early for the job. He did his inspection of our system, told us what was wrong and fixed the problem. He explained the problem in ways we understood and gave us some options to help the life of our A/C. Good price and thanks Christian and IRBIS.
The technician Christian Lopez did an excellent and extensive maintenance job on our home. He communicated well and was honest and hard-working. Can't say enough good things about Christian and the work he and his company Irbis did for our home's heating/cooling systems. Thanks so much!
Irbis came and diagnosed a recurring problem that turned out to be a condenser return line that was the wrong size for the compressor (mistake during an installation a few years ago). Repair was spot on and the unit runs fine with much better performance. We're very happy.
Quality service by Ivan. He found the gas leak in our furnace that PG&E couldn't find. He didn't have the proper tools on initial inspection but another was quickly scheduled. He quickly fixed the leak. He was knowledgeable and answered all questions. He is a clean worker, very efficient and pleasure to work with.…
My technician Almaz was phenomenal. I have had multiple technicians from other companies come out previously who were unable to identify the problem. Almaz was able to properly diagnose the problem within 20 minutes. Just as importantly he was friendly and professional. I enrolled in a service plan due to the trust…
Our old gas furnace/AC setup finally died, and IRBIS HVAC handled the full switch to a heat pump system. The original installation (done before we bought the house) was botched, so this wasn't a simple swap - they had to redo sections of ductwork and move the unit up to the attic. Once Rigoberto and his team…
We highly recommend IRBIS for your next project! We had a wonderful experience hiring them to replace our ancient, inefficient gas heater with a modern heat pump. From start to finish, Jorge and Alberto were amazing. They were incredibly timely and did a fantastic job of communicating daily progress and how each…
I can't say enough great things about IRBIS HVAC and especially Jonathan. We originally had another HVAC company service our AC, but less than three weeks later it stopped cooling again. Getting help from that company was frustrating - they were extremely difficult to work with, so we decided to get a second…
I reached out regarding a problem with our furnace on yelp and IRBIS was one of the companies who reached out. They were patient, helped with accommodating my schedule, and sent out an expert (Johnathan) to diagnose the furnace. Johnathan was very detailed and thorough in his inspection and methodically identified…
The IRBIS technician, Almaz, was super helpful, fixed our issue, explained everything clearly. Service was reasonably priced as well.
I had a very old air conditioner stopped working so I hired IRBIS came over to install a new heat pump to replace the old furnace and air conditioner. The team is very skilled and professional to do the job. They installed new equipments very carefully and did a clean afterwards. A trustful worth contractor and carrier authorized dealer/service company.
Ivan was very professional and patient with all questions that I had. He walked me through the root cause of our AC and provided a professional fix within committed time. To me I appreciate Ivan’s great communication of the whole process and cost. I will recommend Ivan to all my friends that need AC help.
Had the most pleasant experience with IRBIS. Ethan was on time, super polite and professional and took extra care to make sure the inspection was done right. Couldnt recommend them more
Christian is the best! Very patient with all my questions and it’s clear he really cares about doing the right thing, not just the cheapest or fastest. I hope to hire him for all my hvac needs in the future!
We recently had IRBIS install a new heat pump system and a heat pump water heater, and we couldn't be happier with the entire experience from start to finish. A special shout out to the heat pump team — Christian Palomino and Alexander Lopez — and the water heater team — Rigoberto Rosales and Anthony Sanchez. Both…
IRBIS website details of the company’s services including plumbing and electrical are detailed and seemed to good to be real. It's is all real and simplified our needs...that we only need the one company. My husband and I are exceptionally satisfied with our first IRBIS home services and inspection. Our technician,…
Irbis has been very reliable and the technicians are great. Jonathan recently completed a troubleshooting/leak detection process for my Fujitsu Mini/Split & Heat pump system. He diagnosed the problem and fixed it in one day, he even let us use his portable AC units to cool our house while our system was off. Overall…
I had a great experience with IRBIS especially with Eduardo L-G as he was able to diagnose the root cause after detailed examinations and was even able to locate a fire hazard installed by the technician from another company. He was extremely dedicated to resolve the issue as soon as possible, completing the part…
Had our mini split services by them. Apparently our unit is one of the worst to take apart, Christian did his best and left us with the split as good as it could be without having the fan removed (we even followed the manual, couldn't remove it). He was professional and polite. I'll be more diligent about…
Engaged IRBIS to replace gas furnace and AC with electrical heat pump HVAC in 2023 and came back 3 years later to have IRBIS replace a gas water heater with an electric heat pump water heater. Work quality was excellent for both jobs, and permitting / follow-up maintenance has been easy. Technicians Andres and…
Rodolfo (Rudy) from IRBIS provided an outstanding experience during our HVAC maintenance visit today. He was thorough, professional, and took the time to clearly explain how to use our system more efficiently, which was extremely helpful. While discussing indoor air quality, he introduced us to the Air Knight…
Irbis fixed our original Trane air conditioner per our request. Jonathan the HVAC technician was great to work with. He kept us informed every step of the way. Our air conditioner is working as as well as when we first purchased it quite a few years ago! I Am recommending Irbis to my friends.
Irbis got back to us right away, and even found an earlier appointment. We had our AC fixed within 3 days of making the original website inquiry. Our service technician, Rudy, was on time, very thorough, identified the issue, checked all other aspects of the unit, including the attic furnace fan, and made the repair in about 90 minutes.
Eduardo’s the best. Had a mini split that broke right before the heatwave. Eduardo came out and helped diagnose and fix the issue with a leak. He was very patient and explained what could be causing the issue. After some troubleshooting it turns out it was a leak and Eduardo worked diligently in the hot…
This was our first time using IRBIS in several years and I could have not been more impressed by the office staff and our Technician, Edwardo. He was WONDERFUL. Even though his specialty was HVAC, he was very knowledgeable in plumbing and electrical as well. It is nice to have a well-rounded technician provide…
I have a senior client,im a care giver that his Ac wasn't working on a very hot day i have called a company for a quote the price was really high, then I called IRBIS for a 2nd quote they scheduled to come right away because I have explained that it was a senior with health problems that he can't not be with out Ac…
Had Irbis drop by for a second opinion on our heater intermittent shutoff issue. Fuse had completely misdiagnosed our issue and was trying to charge us an arm and a leg for fan replacement. Jonathan Camargo and Ivan were our techs that corrected the problem and it was much simpler solution! They also pointed out a…
Our technician, Rudy, did an outstanding job addressing a vibration issue coming from our heating and cooling system outside. He was extremely thorough, professional, and methodical--making sure to check every possible cause instead of rushing through the appointment. He clearly explained what he was doing, walked…
Giving a special shout out to the folks at IRBIS HVAC especially Tim Surinsuk, Christian Palomino, Laki Fonua, Winston Reyes, Santiago and Sofia. IRBIS replaced our gas water heater and furnace with heat pump water heater and HVAC late last year. It was a major job – not only the actual replacement of the appliances…
Our 25 year old furnace stopped working abruptly so we called a couple outfits to come out to diagnose. IRBIS responded immediately and their technician did a thorough diagnosis; together we decided to replace it. We had four HVAC companies come out and were most impressed with the professionalism of IRBIS. Tim came…
Clear explanations. On time. Excellent text alerts. Christian was out for service on Rheem heat pump water heater. He's always thorough with helpful suggestions.
Great service, everyone was responsive and highly professional. big thanks to Christian P and Laki F for their work on our furnace
Dominic was professional and courteous. He found the problem, described it to me and suggested solutions and path forward. I am still waiting on the actual repair as he didn't have all the necessary parts with him, so I will update my review after that.
Top notch professionnals. Sergei and Luis did an amazing job with a heat pump conversion from a gas furnace. Clean install, like it's always been there!
Excellent job by IRBIS to upgrade our home HVAC! The project involved: (a) upgrading our electrical with smart SPAN panel (b) install new Carrier Air Handler + Heat Pump and (c) Rheems 65 gallon Hybrid Water Heater, and cutting off gas lines to make our house 100% electric. The estimate process was great, thanks…
Eduardo graciously waited on an inconsiderate tenant inorder to handle her heating issue. His patience kept an unfortunate situation from escalating and he went on to expertly replace the furnace component. I am grateful to IRBIS for the quick appointment and their all-around professionalism! Highly recommend!
On time and very professional.
IRBIS replaced our gas furnace with a heat pump and installed a Carrier air conditioner unit. The entire experience was professional—from the initial estimate and clear explanations to coordinating permits and rebates with the city. The installation went smoothly. Christian Palomino and Laki completed the work over…
Maybe I was just lucky, but when my furnace went out they sent someone out the next day and he fixed the problem quickly at a very fair cost. As a comparison, another place I tried wouldn't have come for a week and wouldn't have applied the cost of the service visit to the final price. So these guys rock.
Almazbek provides excellent service replacing the filter, making adjustments to furnace and checking the thermostat. He was courteous, thorough and professional.
Great service! Christian was punctual, professional, and fixed our heating system quickly and efficiently. Highly recommend!"
Christian is very helpful. He was able to diagnose the issue quickly and fix it. My home is warm finally. Thanks for the help.
I'm very pleased with the service from IRBIS Systems! Rudy was thorough in inspecting our HVAC system and identified a gas leak that needed immediate attention. He was professional and efficient, providing us with quotes and several possible solutions on the spot. Rudy went above and beyond by connecting us with the…
As the weather got colder, I turned on my furnace for the first time since April, only to find it didn't work. After researching the many HVAC options, I selected IRBIS due to their excellent rating and reviews. My technician, Jonathan Camargo was awesome! Communication leading up to my appointment was excellent.…
Amazing job!! These guys are the best contractors I have ever worked with. They actually live up to and exceed all of their promises!
Amazing job!! These guys are the best contractors I have ever worked with. They actually live up to and exceed all of their promises!
Christian (Lopez) was amazing. He was prompt, courteous, knowledgeable and efficient - the heating is working great now. We always have a good experience with IRBIS but this was by far the best!! Thanks Christian!
Been using irbis for my hvac maintenance since I’ve moved in my house. They’re very professional and detected a coolant leak when there was one which avoided later issues. Super happy with the service
Excellent, professional service. Christian Lopez was on time, courteous, very clear in explaining furnace issue and how to resolve it.
Technician was really good at his job and very polite and helpful in identifying the problem and resolving it.
Excellent maintenance service by technician Christian Lopez. He performed all required maintenance steps. Patiently answered all questions. Great job!
This has been a great experience . Professional , timely , and very neat . I
Jonathan Camargo provided the great service with the kind manner. Picked up the issue so quickly and arrived on time. Dealt with the issue professionally.
Excellent Service system works wonderfully
Mr.Eduardo Loera Geata came visit our house and fixed all problems very quickly. He cleaned up thoroughly after finishing repair. I really appreciate his work and highly recommend him
My hvac air flow was suddenly stopped working last Friday. I called IRBIS and the company provided the service sameday. Euardo carefully figured out the issues (air blowing motor was gone) then kindly provided options I can take. And it just took two business days from my decision to fix applied(Tuesday). The…
Eduardo helped us out and did a great job!
Tech was knowledgeable and worked patiently with LG support to get me the warranty case number and diagnose the issue. He will be back to fix once the parts are shipped. I would highly recommend Jonathan C and Irbis.
Eduardo was fast, efficient and tidy. Much appteciated
Christian was a great resource in getting my HVAC System remediated and modernized
Great service, on time, pleasant, got problem figured out fast. Would use again!
They came on time and check the system. The technician is polite and professional. All good.
Prompt and did the diagnostic in a timely manner. Answered all my questions
Everything was great. Technician showed up on time, was very knowledgeable and presentable and professional.
Eduardo was great and thorough
IRBIS replaced our failed furnace in 2022. In fact Jonathan worked on that replacement. FF to 2025 and our 15 year old A/C compressor was acting up. Jonathan was assigned to the repair. He was prompt and communicative. Made the repair and our A/C was operational again. We appreciate the IRBIS process, smooth and…
Our tech was amazing and answered all my questions. Very happy we chose IRBIS. Thank you!
First worked with IRBIS a few years back to get my old AC serviced which itself was pretty comprehensive and complete. That old AC had acted up after about almost 20 years of regular use, especially the last few years. Came time to take on the expensive replacement project but out of all the estimates, IRBIS made it…
Excellent service. Perfect debugging, with a great narration of what steps were being done, what the results meant, and what was needed to repair. Could not be happier. Air conditioning repaired in ~2 hours from start to finish.
Very helpful and great service 👏 👍
First off— so impressed by the prompt attention to our emergency service call when our AC unit was subject to a power surges. Eduardo showed up an hour early to our service appointment which I was so thankful for. He was straight to the point, knowledgeable and honest and made me feel at ease instantly. I’m very…
Very detailed and complete service. Follow through as promised throughout the business.
Heater was not working. Jonathan quickly figured out it was just an electrical switch problem. Since there was no real work to be done he checked the two air conditioning units and changed the air filter in the heater. Both of these had been neglected for a long time at this house. He was helpful and professional.
I have used IRBIS few times, every time the experience has been fantastic. About a year ago Ryan serviced the request & latest was by Eduardo. Both of them were very knowledgeable, patient & professional, took their time to do a thorough job & resolving it. It was good enough motivation for me to sign up for their…
Really good the gentleman was very nice coming on time and finch the job like he said I do recommend this company thank you
Jonathan from IRBIS was courteous, arrived early(not last minute), and wore shoe booties. He found the problem and took care of it. Will use them again.
We asked Irbis to check our HVAC system and install a new thermostat. Jonathan thoroughly inspected our 9-year-old system and made several recommendations to improve performance and enhance the equipment's longevity. He installed the new thermostat, reviewing its features and assisting with its programming. Jonathan…
Eduardo was professional and thorough. He fixed the immediate AC problem and gave me a full overview of my HVAC system and laid out recommendations for a needed upgrade. Thanks.
I'm thankful we found IRBIS to help when such a big issue occurred. We had a real problematic situation where luckily it wasn't summertime yet, but we had a newborn and the AC wasnt working during a warm winter. We had initially called a different company and got quoted a very high price that left us stressed and…
IRBIS is professional, courteous and gets the job done. Appointment scheduling is easy and they text updates when the technician is on the way. Technicians were knowledgeable, skilled and explained everything clearly. Most importantly they fixed our problem.
We could not have been more pleased with the professionalism that we experienced working with IRBIS Team. The process began with a site visit by Justin B who did an evaluation of both the existing system and the +/- of our units’ current location. Within 24 hours Justin provided us with 4 detailed estimates. They…
They were on time, thorough and seemed very professional.
Timely, polite, efficient. We’ve been using them for years.
The IRBIS HVAC team provided a service that was streamlined and efficient. They were professional from the first point of contact and delivered a great product. They also cleaned up after themselves each day and left no mess. We’re overall very satisfied with their service and will work with them again and recommend their services to others.
Kenny and Jonathan, were very informative, thoughtful and efficient. Very patient.
William did a great job! He arrived in a timely manner and explained thoroughly what needed to be done to fix our heater. He also provided video tape of the procedure before and after the repairs, so I could better understand the work.
Edgar Loria came and serviced my air-conditioning today. He was very efficient and kind. He was knowledgeable answering all of my questions to my satisfaction. I give him an A+ for customer service!
Kenneth was very professional and gave me a comprehensive breakdown to fix my broken HVAC unit. Quick fix and competitively priced!
William Vazquez was super helpful, ordered the parts that we needed, and was really helpful with all our questions. Would definitely come back to them.
Customer service was exemplary
Arrived within the expected timeframe , professional and answered all questions asked. Great service. 7/2023 Had an issue with a second unit and had the same great service.
I use IRSIS since 2018. They did an outstanding work this time as usual. I had an issue with the AC and their diagnostic was right on. The AC back in services again.
William Vazquez was excellent in every sense. He was specific and understandable. I feel confident in working with him going forward.
William was our tech. He did a phenomenal job for us. Our AC wasn’t cooling enough and in these hot summer days, we were in need of quick help. William responded right away, diagnosed our issue, figured out our estimate promptly, and was able to complete our repairs the very next day. We are definitely happy with the service!
Had my AC fail. It was a 23 year old unit and it wasn’t unexpected. IRBIS (Raymond) was able to get me options the next day and I ended up replacing both the AC and the furnace with a heat pump. Fantastic service by the install crew (Daniel and Melvin). They made a lifelong customer after this.
Our AC was blowing warm air intermittently, and I tried everything to fix it myself — changing air filters, cleaning the compressor radiator, etc. I finally called IRBIS and I’m glad I did! I wish I called them sooner. Not only was Joy in the dispatch office super responsive and communicative, our tech Alonso was…
My AC stopped working, so I reached out to them. They responded quickly, scheduled an appointment the same day, and Alonso came to my place on time. They even shared a link to track the arrival on the map, which was neat. Alonso was very courteous, diagnosed the problem immediately, and helped me get the AC back up…
Good experience with IRBIS from pre sale and installation to replace the old carrier HVAC system with new furnace and AC. The quote is reasonable and transparent, not trying to include a big add up and negotiate down. I respect this a lot, personally it is a big warning if a company gave a big price tag to negotiate…
Technician was excellent, explained everything. Got the system working quickly
We had a problem that turned out to be a plumbing issue with our hot water pipe. Steven was extremely helpful and also helped us fix the safety latch on our furnace. Very easy to work with and am pleased with the experience
Their tech was very professional. Explain the options and stated the heating unit I have is a good unit that it is worth repairing.
The tech was prompt, knowledgeable, friendly, and professional.
I would 💯 percent use this company again. I love how courteous, clean (brought booties for inside the house), professional and careful Steven L., the repair technician was. He checked the likely culprits of my Carrier Heat Pump and why it wasn’t heating up. It was a quick easy fix for him and he had the replacement…
Excellent. Great customer service and fast repair.
Alonso came over and tested AC system damper motor today. He shared detailed knowledge and helped us understand the system, also some helpful photos.
They were able to repair my system quickly!
We had our heater break down on us on a Friday morning in the middle of Winter. After quick look up on Carrier website, we found about IRBIS and contacted them. They were able to dispatch a technician same day, where everyone else was giving us appointments for following week. William came to our place, spent a…
Alonso was on time and courteous. They checked the system and allied fears
I was in a bind, because my heater went out about two weeks ago. I check the reviews and found this company to have amazing reviews. I felt very skeptical, but thought I would give them a call anyways. Now I know why they have amazing reviews. They were very communicative, on time and knowledgeable. When they came…
Kenneth was fantastic! He was pleasant to speak with and explained everything clearly.
Excellent service. They responded quickly as my heating system was out. He was able to quickly review where the problem was, showing me what was wrong. Repair was done in no time. Definitely recommend.
Worked with Alonso, he came to our place, communicated clearly, adapted to the situation and helped repair everything well!
Service was great timely
Awesome experience!
Steven came by and helped our family get to the bottom of a leaking issue we thought was related to the HVAC system. He diagnosed where the water was coming from and helped set us on the right path to getting it fixed. I plan to share IRBIS information with my neighbors and HOA. By far one of the best experiences…
Nice communication, professional analysis.
We called Irbis HVAC to repair our system. Guys came on time and the repair process was very fast. Vadim was very professional and polite. Thanks IRBIS HVAC!
They did excellent job. Very professional and they arrived to the job site on time.
Great service, quick diagnosis, problem solved, thank you!
Brandon did an amazing job!
Alonso was my technician and he quickly diagnosed and fixed the heater that stopped working in the freezing day.
Called IRBIS after finding them online. From start to finish, easiest household repair I've ever arranged. People could not have been more professional or nicer
I initially had another company come check out my HVAC system and said it was dead and all needed to be replaced. I called IRBIS for a second opinion because the initial diagnosis did not feel right. Kenny from IRBIS came to check out the system and found it was repairable. He was thorough in checking both the…
Alonso Lopez did a great job fixing my furnace - he was professional in his conduct and explained all my options while he was here.
Brandon was helpful and very detailed of the service he provided. Great job!
Very professional service advisor. Reviewed our current heating system, discussed potential issues and options. Highly recommend!
I was having trouble with my Heater. I contacted IBRIS HVAC and they responded in a time manner. The crew came out the following day and DID A GREAT JOB! If you're in the market to have some HVAC work done at home I would 10/10 recommend them!
I called and spoke with the dispatcher Krystal and she was so helpful and answered all my questions in a very polite manner, she sent out a service man and he repaired my heating issues. Thank you very much Krystal and Team!
They did a great job. Very professional I really recommend them they won’t disappoint.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system repair | 194 | $209–$1.2k |
| Ductless heating & A/C services | 60 | $414–$2.5k |
| Install AC | 53 | $1.6k–$3.7k |
| Heating system installation | 52 | $1.4k–$2.4k |
| HVAC system maintenance | 49 | $114–$453 |
| A/C system maintenance | 47 | $78–$351 |
| Thermostat installation | 45 | — |
| HVAC duct & vent repair | 45 | $275–$931 |
