scott jones5 reviewsTotal number of Google reviews scott has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest around!!
Response from the owner · 3 days ago
Thank you Scott for your review!
iRevive - Apple Repair Specialists
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%89+6.3Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 47 apple repair servicesPosition by Experts Score among all companies we track in this category. · better than 93%
5.0 ★★★★★ 607 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
Oct 2026latest review
iRevive - Apple Repair Specialists at a glance
- Google rating: 5.0 out of 5 from 607 reviews (99% five-star).
- Reviews on this page: 607 Google reviews (514 with written comments, 13 with photos).
- Owner responses: the business replied to 98% of reviews.
- Most recent review: October 29, 2026.
- Service: Apple Repair Service serving Greer, South Carolina.
Data from Google, last updated November 2, 2026.
Score profile vs other apple repair services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.iRevive - Apple Repair Specialists: 98/100 on this factor. Category median: 92.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.iRevive - Apple Repair Specialists: 99/100 on this factor. Category median: 91.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.iRevive - Apple Repair Specialists: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.iRevive - Apple Repair Specialists: 100/100 on this factor. Category median: 99.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.iRevive - Apple Repair Specialists: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.iRevive - Apple Repair Specialists: 89/100 on this factor. Category median: 75.A
89
Bar = this company · dark tick = category median.
Star ratings
607 Google reviews we collected
- 5 stars60099%
- 4 stars41%
- 3 stars10%
- 2 stars00%
- 1 star20%
Praise vs complaints
Phrases our text analysis found in 514 written reviews
- Praise1,05897%
- Complaints343%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude26324%
- Speed & response19318%
- Would recommend17816%
- Price & value16915%
- Quality & results16615%
- Communication656%
- Honesty & trust585%
What customers talk about
We read 514 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The price was reasonable, the staff was friendly, and the repair was fast.”
“Expensive and rude.”
“I originally came in about two weeks ago, but unfortunately I wasn’t able to get my daughter’s phone fixed right away because I was locked out of the account.”
“…I broke it because I had never seen a charger port become completely unresponsive to a charger or headphones.…”
“I truly appreciate you guys and would definitely recommend iRevive to anyone needing an Apple repair!”
“We no longer will bring any of our devices to the big box stores, we've had to have repairs on our iphones through iRevive and could not recommend them enough.”
“I’ve also been in there multiple times when they’ve talked to others and they’re very honest and upfront with their pricing and to me seem very fair.”
“It can be pretty terrifying when your very expensive MacBook Pro decides to brick after only four years of ownership.”
“A huge thank you for the years of reliable, high-quality service.”
“…him do a free diagnostic on my MacBook Air to determine if I had a damaged trackpad or just needed some setting adjustments.…”
“Very friendly, and they even have disassembled devices to explain what problems those devices may have and how they are going to fix them.”
“Friendly customer service, some of the most genuinely nice people that you’ll meet.”
People customers mention
- Esteban 40 reviews
- Mac 37 reviews
- Pro 35 reviews
- Store 20 reviews
- Greenville 20 reviews
- Macbook 10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
DadSauced2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I had a screen replacement on an iPad. The price was reasonable, the staff was friendly, and the repair was fast. 10/10 recommend.
MichelleLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My MacBook Air has been acting wonky and I took it to iRevive to see if they could help figure out the problem. The young man I spoke with took a look at my computer and broke the news that it is just old and on its way out. He didn't charge me anything, didn't try to sell me anything, and was super kind about…
Shanita10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had such a great experience with iRevive! Everyone was super nice, welcoming, and friendly, and the atmosphere was very pleasant. I originally came in about two weeks ago, but unfortunately I wasn’t able to get my daughter’s phone fixed right away because I was locked out of the account. Once I finally got…
Wayne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I highly recommend this business. Friendly customer service, some of the most genuinely nice people that you’ll meet. They had what I needed and I am so appreciative of their help. I would recommend this business as a first spot for Apple repair.
christie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Awesome customer service & same day repair, within 45 mins (as stated) 10/10 highly recommend.
LilianaLocal Guide · 121 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Yay I’m the 600th review. First time visiting this shop after it was highly recommended by a friend. I had an issue with my 2018 MacBook Pro as seen on the picture. And I visited the Apple Store first and the “tech” guy that assisted me didn’t solve my issue. I honestly knew more about my MacBook than he did. So I…
Photos
Customer reviews
5.0 ★★★★★ 607 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
DadSauced2 reviewsTotal number of Google reviews DadSauced has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had a screen replacement on an iPad. The price was reasonable, the staff was friendly, and the repair was fast. 10/10 recommend.
Response from the owner · 6 days ago
Thank you for your testimony! I am happy to hear that you were satisfied with our repair services! Please let us know if there is anything else we can assist you with in the future.!
Michelle O'NeilLocal Guide · 14 reviewsTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy MacBook Air has been acting wonky and I took it to iRevive to see if they could help figure out the problem. The young man I spoke with took a look at my computer and broke the news that it is just old and on its way out. He didn't charge me anything, didn't try to sell me anything, and was super kind about breaking the bad news. He also gave me advice on what laptop to get next when I'm ready to do that. Great customer service!
Response from the owner · a month ago
Thank you for your review Michelle! I am happy to hear that Christian was able to advise you towards a newer computer. Sometimes, the devices get to a point to where the hardware is still great but the software is too old. We are happy to help with guidance with your Apple products. Please let us know if there is anything we can assist you with in the future! Have a wonderful day.
Shanita Gash10 reviewsTotal number of Google reviews Shanita has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had such a great experience with iRevive! Everyone was super nice, welcoming, and friendly, and the atmosphere was very pleasant. I originally came in about two weeks ago, but unfortunately I wasn’t able to get my daughter’s phone fixed right away because I was locked out of the account. Once I finally got everything unlocked, I came back and they actually remembered me! 🥹 They took care of me right away and got the phone fixed in a speedy manner. The entire process was smooth, professional, and stress free. Great customer service from beginning to end. I truly appreciate you guys and would definitely recommend iRevive to anyone needing an Apple repair! ❤️🙌🏽
Response from the owner · a month ago
Thank you Shanita for your kind words! It means a lot to us. It was a pleasure assisting you with your iPhone. I am happy you were able to get back into your AppleID. Feel free to contact us again if you ever need I help!
Wayne Long1 reviewTotal number of Google reviews Wayne has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI highly recommend this business. Friendly customer service, some of the most genuinely nice people that you’ll meet. They had what I needed and I am so appreciative of their help. I would recommend this business as a first spot for Apple repair.
Response from the owner · a month ago
Thank you for your feedback! We appreciate your kind words! It was a pleasure assisting you!
christie campbell1 reviewTotal number of Google reviews christie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAwesome customer service & same day repair, within 45 mins (as stated) 10/10 highly recommend.
Response from the owner · a month ago
Thank you for your review! I am happy to hear your were pleased with your repair!
LilianaLocal Guide · 121 reviewsTotal number of Google reviews Liliana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleYay I’m the 600th review. First time visiting this shop after it was highly recommended by a friend. I had an issue with my 2018 MacBook Pro as seen on the picture. And I visited the Apple Store first and the “tech” guy that assisted me didn’t solve my issue. I honestly knew more about my MacBook than he did. So I didn’t want to waste my time going to Apple again and try with a new rep. So I took it here and they knew exactly what the issue was, they integrated a startup system again into my MacBook and now it works perfectly. And the best part is that it was inexpensive. I’m glad I brought my MacBook here. I will be bringing my electronics with issues to you guys in the future. ⭐️⭐️⭐️⭐️⭐️
Response from the owner · a month ago
Thank you Liliana for your feedback! I am happy that you found our shop and trusted us with your MacBook. It was a pleasure assisting you! Feel free to reach out if there is anything else we can help out with in the future!
Jon LongairLocal Guide · 17 reviewsTotal number of Google reviews Jon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOutstanding service and great price. I couldn’t ask for a better experience with the staff!
Response from the owner · a month ago
Thank you Jon for your kind words! I am happy you enjoyed our services. Please let us know if there is anything else we can assist you with in the future!
Sarah Schoen8 reviewsTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe have had multiple Apple devices fix by these guys and they are always extremely polite, knowledgeable, quick and great!! I highly recommend their services! Since they offer alternative replacement products (which have stood the test of time) and are a small business it also is less expensive and less of a hassle than dealing with the Apple Store. We will continue to come to them with our devices!!
Response from the owner · a month ago
Thank you Sarah for your kind words! It means a lot to all of us here. I am pleased to hear you enjoyed your visit to our shop. Please contact us if there is anything else we can assist you with in the future!
Randy Corn3 reviewsTotal number of Google reviews Randy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleYears of exceptional MacBook Pro repairs — Esteban and the iRevive team are outstanding I’ve trusted Esteban and his team at iRevive with my 15-inch and 16-inch MacBook Pros for years, bringing them in multiple times with complex, difficult issues. Every single time they’ve delivered phenomenal results — expert diagnosis, precise repairs, and genuine care for both the machines and the customer. Their level of customer service, technical prowess, and troubleshooting consistently rivals (and often exceeds) what you’d get from Apple itself. While the Genius Bar can take a week or more just to get scheduled, iRevive has repeatedly expedited solutions and gotten me back up and running in minimal time, all with exceptional professionalism. I cannot say enough good things about Esteban and the team. A huge thank you for the years of reliable, high-quality service. Highly recommend iRevive without hesitation.
Response from the owner · a month ago
Thank you Randy for your very kind feedback! It means a lot to all of us here. It is always a pleasure working with you. Please let us know if there is anything else we can help out with in the future! Have a wonderful day!
Business details
- Address: 589 Haywood Rd, Greenville, SC 29607
- Phone: (864) 552-1285
- Website: irevive.com
- Service area: Greer, SC