Heating contractor · Hibbing, MN · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%45+24.5Reliability 24%12+2.9Value 14%62+8.8Replies to reviews 7%100+7.1Craft & service penalty78−2.2Experts Score= 41Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.41SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#44 of 44 leak detection servicesiPosition by Experts Score among all companies we track in this category. · better than 0%
4.5★★★★★92 Google reviews · 24 photos
84%five-star reviews
4.56★last 12 monthsiAverage stars on reviews from the last 12 months only.
20%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
90%reviews answered by the owner
$828typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Iron Range Plumbing & Heating Inc 4.5 out of 5 based on 92 reviews, noting that the owner responds to 90% of feedback. Customers frequently praise the company for punctual service, clear communication, and fair pricing during plumbing, heating, and HVAC repairs. However, lower-rated reviews cite issues with high emergency rates, billing disputes, and instances where initial repairs required follow-up work due to perceived quality concerns.
Google rating: 4.5 out of 5 from 92 reviews (84% five-star).
Reviews on this page: 92 Google reviews (71 with written comments, 4 with photos).
Owner responses: the business replied to 90% of reviews.
Most recent review: September 30, 2026.
Service: Leak Detection Service serving Hibbing, Minnesota.
Data from Google, last updated October 26, 2026.
Score profile vs other leak detection services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
This companyLeak Detection Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Iron Range Plumbing & Heating Inc: 45/100 on this factor. Category median: 93.C
45
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Iron Range Plumbing & Heating Inc: 12/100 on this factor. Category median: 92.F
12
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Iron Range Plumbing & Heating Inc: 78/100 on this factor. Category median: 95.B
78
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Iron Range Plumbing & Heating Inc: 62/100 on this factor. Category median: 98.B
62
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Iron Range Plumbing & Heating Inc: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Iron Range Plumbing & Heating Inc: 100/100 on this factor. Category median: 94.A
100
Bar = this company · dark tick = category median.
Star ratings
92 Google reviews we collected
4.5of 5
5 stars7784%
4 stars22%
3 stars22%
2 stars33%
1 star89%
Praise vs complaints
Phrases our text analysis found in 71 written reviews
88%praise
Praise11688%
Complaints1612%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
91%fair
Great price217%
Reasonable867%
Overpriced18%
Not sure18%
$828+99% vs typical leak detection services
Middle half of what 12 customers paid ($403–$3.2k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response2922%
Quality & results2620%
Staff & attitude2519%
Price & value1814%
Would recommend1814%
Communication108%
Honesty & trust65%
What customers talk about
We read 71 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The technician was informative and fixed the issues promptly.”
“Great service, plumbers/technicians are always helpful in explaining any questions i have.”
“The worst part is there was no lid over this home made riser that is 8" wide by 6-8" deep.”
“They were very polite and didn’t show any hesitation to jump down there and repair this very smelly situation.”
“From the beginning the receptionist was rude to my wife and I.”
“We needed an affordable way to get cooler air into our pizzeria kitchen during the summer and had a few companies come out for quotes.”
“WAY OVER PRICED--LACK of care--LACK of Integrity!”
“Great experience from start to finish — highly recommend their services!”
“He explained things to me so I could easily understand vs.”
“I received honest feedback and options.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Iron Range Plumbing & Heating Inc for 6 kinds of job. Pick one to see what they paid and said.
DianeLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
For the past 5 years, I’ve always received exemplary customer service. During an annual cleaning and inspection of my furnace, Jordan inquired about my on-demand hot water heater efficiency. It is over 12 years old, was installed by a different company. He did an inspection, found a few issues that could have caused…
Paid $400–600Great priceHVAC system maintenance
Michael6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great communication throughout. I asked for a quote for a couple of different things. I received honest feedback and options. Workers were great and efficient. Price was appropriate and fair. I wouldn’t hesitate to use Iron Range Plumbing & Heating again.
Paid $1–200Reasonable priceService not listed
Tim5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Perfect. I called them because a had a strong sewer smell in my house. They put me on their emergency list. They inspected and found a broken sewer pipe underneath my house in the crawl space. When the plumbers showed up to take care of this gross job. They were very polite and didn’t show any hesitation to jump…
Paid $2,000+Great priceService not listed
Joyce12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Iron Range Plumbing out of Hibbing has a ways to travel to the cabin on Lake Vermilion but has always come to service our needs. Needs were always addressed and taken care of. Will continue to call on them in the future. Thank you
Paid $400–600Reasonable priceService not listed
AnthonyLocal Guide · 39 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I've use IRPH for all my plumbing needs. They are prompt, reliable and easy to work with. Will definitely be using them in the future as well.
Paid $2,000+Heating system repair
Carol1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
My air conditioning unit was not working correctly. They came the same day I called. Told me why it wasn’t working, cleaned it out, And Replaced a part. Pricing was way less than I thought it would be.
I have also called them when my furnace broke down in the middle of winter. They had to order the parts so they…
Paid $200–400Reasonable priceHVAC system maintenanceA/C system maintenance
For the past 5 years, I’ve always received exemplary customer service. During an annual cleaning and inspection of my furnace, Jordan inquired about my on-demand hot water heater efficiency. It is over 12 years old, was installed by a different company. He did an inspection, found a few issues that could have caused me big problems in the long run. He explained things to me so I could easily understand vs. techno words that would have my head spinning. I can’t say enough about the great customer service at IRP &H. Highly recommend!
Price assessment: Great price
Price: $400–600
Services: HVAC system maintenance
Response from the owner · 3 weeks ago
Thank you so much for your five-star review and recommendation, Diane! We work hard to provide a quality service and are so proud to have Jordan on our team!
Kim Johnson4 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
Iron Range Plumbing was contracted by the city of Hibbing to repair my sewer lateral and replace the backflow valve. From the beginning the receptionist was rude to my wife and I. She even hung up on my wife.
They never called and said that we would have to get our basement ready for the floor to be broken out with less that 24 hour notice.
Iron Range Plumbing then rescheduled 3-4 times before actually showing up to do the work.
The area that was needed to be broken out for the lateral repair is used living space.
The hole was cut in my floor freehand. No measuring nothing was done to make the finished appearance suitable for a used living area.
I will start by saying the 2 techs that came out were very kind and professional. They tried their best to keep their mess minimal considering the work being done. I believe the techs were instructed to do the work as quickly and cheap as possible. (probably because the job was blind bid)
When the approximately 4 foot by 6 foot hole was cut it was cut all the way through smooth not scored then hammered out to leave a rough surface for the patch to lock onto. The cuts extend inches beyond the actual opening. All this leaving areas for the floor to crack and the patch eventually to heave.
The check valve was replaced with a manual shut of check valve combination valve. Instead of using a proper riser for that valve they made a "riser" out of galvanized tin and sheet metal screws. The riser had sharp edges and drill points of the screws into the area a person was supposed to reach into for operating the valve.
The 4" PVC clean out sticks up out of the floor almost a half inch.
The concrete patch is in no way any type of level. I understand they are not concrete contractors so I was not expecting a perfect and smooth patch, however I expect better out of a patch that size especially when they were informed it is used living space.
The worst part is there was no lid over this home made riser that is 8" wide by 6-8" deep. The origional check valve cleanout had a proper lid in place yet we were left with nothing.
The techs were also informed our child is autistic and uses that area for a sensory room when weather is inclement. This area was left unsafe and unusable.
When I called to try to remedy the situation I got more attitude and rudeness out of Jessica.
I was informed that since the city was paying them I basically had no say in any remedy.
They eventually sent another tech out to "fix" the problem. (which is not a suitable repair in my eyes as the homeowner)
He ground the clean out down to the concrete, cranked the plug so tight it deformed and probably messed up the threads. He ground the screws off the riser and pounded the sharp edges of the tin with a hammer (still sharp) He then "sealed" the valve to the tin riser with a tube of silicone, and put a 12" beauty cover over the 8" hole.
The concrete patch has been allowing water to seep through leaving a bunch of efflorescence since the patch has been in place. This is in fact a sign that the patch has not adhered to the origional concrete properly.
I requested Jessica have the Owner Mr. Craig Walli call me as to remedy this horrid work properly. Jessica then informed me that a call would be made to me by Mr. Walli at his convenience. I have not heard anything in almost 2 weeks.
I wouldn't in good faith hire Iron Range Plumbing on my own or recommend their work to anyone. I gave more than enough chance to remedy the issues before leaving this review.
The first photo is when I replaced my check valve almost 2 years ago but shows what the area looked like prior to Iron Range Plumbings "repair".
Price assessment: Not sure
Price: $2,000+
Services: Service not listed
Response from the owner · a month ago
Thank you for reaching out. We are currently mid-project on this job and focused on completing all remaining work as scheduled.
Michael Kloos6 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Great communication throughout. I asked for a quote for a couple of different things. I received honest feedback and options. Workers were great and efficient. Price was appropriate and fair. I wouldn’t hesitate to use Iron Range Plumbing & Heating again.
Price assessment: Reasonable price
Price: $1–200
Services: Service not listed
Response from the owner · a month ago
Michael, thank you for your five-star review! Providing honest, clear options and keeping lines of communication open from quote to completion are top priorities for us. We'll pass it on to the team that they delivered! We look forward to working with you in the future. Thanks for choosing IRPH!
Jake ChamberlinLocal Guide · 20 reviewsiTotal number of Google reviews Jake has written across all businesses on Google Maps, not just this one.
The technician was informative and fixed the issues promptly. I'm very impressed and will continue to utilize you for your services.
Response from the owner · 2 months ago
Thank you for the five star review, Craig! We're glad our team could take care of the issue promptly for you. We appreciate your continued trust in our services!
Tim Link5 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Perfect. I called them because a had a strong sewer smell in my house. They put me on their emergency list. They inspected and found a broken sewer pipe underneath my house in the crawl space. When the plumbers showed up to take care of this gross job. They were very polite and didn’t show any hesitation to jump down there and repair this very smelly situation. They put tarps down and when they were done. You couldn’t even tell that they were there. I very happy that I chose them to handle this repair. I will not hesitate to call them again if I need any other work done. ⭐️⭐️⭐️⭐️⭐️
Price assessment: Great price
Price: $2,000+
Services: Service not listed
Response from the owner · 2 months ago
Thank you for your five star review, Tim! We know emergency plumbing situations are stressful and we are so proud to hear that our team took great care of you. We will be letting them know it was a job well done!
Joyce DeShaw12 reviewsiTotal number of Google reviews Joyce has written across all businesses on Google Maps, not just this one.
Iron Range Plumbing out of Hibbing has a ways to travel to the cabin on Lake Vermilion but has always come to service our needs. Needs were always addressed and taken care of. Will continue to call on them in the future. Thank you
Price assessment: Reasonable price
Price: $400–600
Services: Service not listed
Response from the owner · 2 months ago
Thank you Joyce for your five star review! We're so glad that we can keep your cabin running smoothing. Lake time is important with our short summer season! We appreciate you and your continued trust in our services.
C Pd5 reviewsiTotal number of Google reviews C has written across all businesses on Google Maps, not just this one.
I've use IRPH for all my plumbing needs. They are prompt, reliable and easy to work with. Will definitely be using them in the future as well.
Price: $2,000+
Services: Heating system repair
Response from the owner · 3 months ago
Thank you so much for your five-star review, Anthony! We appreciate your kind words and being prompt and reliable is what we aim for every single day. We look forward to helping you out next time, thanks for trusting us!
