HVAC CONTRACTORS · PHOENIX, AZ
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%49+17.2Reliability 15%51+7.7Craft & service 20%79+15.8Value 10%54+5.4Momentum 8%8+0.6Track record 7%46+3.2Accountability 5%86+4.3Experts Score= 54Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.54SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%49+17.2Reliability 15%51+7.7Craft & service 20%79+15.8Value 10%54+5.4Momentum 8%8+0.6Track record 7%46+3.2Accountability 5%86+4.3Experts Score= 54Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.54SCOREIsland Breeze Air Conditioning & Heating LLC
Better than 57% of HVAC contractors · #29 of 67
5.0★663 Google reviewsGoogle star rating as shown on Google Maps.
4.86★last 12 monthsAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
100%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Island Breeze Air Conditioning & Heating LLC for cleaning
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).3.67
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 39/100.How Job match is calculatedBuilt only from reviews Google tagged “Cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#27 / 27
All 3 Google reviews tagged “Cleaning”
★ Fawn · 3 years ago
This company is not managed well at all, did not receive a confirmation email or a phone call, Had to call and confirm myself. They did not covey what a service fee included. I only had the outside unit cleaned and it was done poorly. Did not receive a receipt. DO NOT RECOMMEND.
Cleaning− Quality
★★★★★ DMo1311 · Edited 9 months ago
Rating only, no written review.
HVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ tim · 3 years ago
Rating only, no written review.
HVAC duct & vent cleaningCleaning+ Responsiveness+ Punctuality+ Quality
vs category
Blue = Island, grey = HVAC contractors average
Rating over time
Price
$680+111% vs typical HVAC contractors
Bar = middle half of what customers paid · gold mark = category median.
Great price 39%Reasonable 55%Overpriced 4%Not sure 2%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%49+17.2Reliability 15%51+7.7Craft & service 20%79+15.8Value 10%54+5.4Momentum 8%8+0.6Track record 7%46+3.2Accountability 5%86+4.3Experts Score= 54Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
49
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
51
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
79
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
54
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
8
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
46
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
86
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+183 / −1
Professionalism
+217 / −2
Responsiveness
+190 / −0
Punctuality
+190 / −0
Value
+160 / −0
